Ndjaki Ndjaki

Ndjaki Ndjaki DATA ANALYST Douala, Cameroon | --| www.linkedin.com/in/ndjakindjaki PROFESSIONAL SUMMARY Enthusiastic, proactive, and solution-driven Data Analyst possessing comprehensive experience providing data interpretation and analysis. Excellent understanding and proficiency of platforms for effective data analysis, including SQL, Excel, Power BI, Python and R. Strong communication, organizational and analytical skills. Bilingual in English and French, with a commitment to constant adaptation and growth mindset. CORE STRENGTHS Data Analytics | Web Analytics | Google Analytics | Growth Marketing | Business Intelligence | Project Management | Agile Methodology | Data Mining | Data Profiling | ETL| Data Wrangling | Problem Solving| Data Visualization & Reporting | Dashboards| Advanced MS Excel | Programming | Markdown Notebook & JupyterLab | French | Written and Verbal Communication PROFESSIONAL EXPERIENCE GLOBAL CYBER MARKET | REMOTE Webmaster, Web Analyst 11/2020 - Present ● Collaborate directly with marketing business unit and executive team to understand business tasks and customer needs ● Analyze, document, and report website technical issues to the developers’ team for improvement ● Perform basic Extract, transform and load data products with Power Query ETL ● Wrangle Customers and Products’ data with SQL(BigQuery) to draw actionable insights ● Perform product listings optimization and transaction analysis with Power BI, resulting in improving customers’ experience ● Act as liaison between different departments to translate technical business needs and help them sort out their technical issues ● Successfully trained webmaster trainee to product data analysis with Excel, server usage, and user personnel in getting started with back-end for commercial use ● Run web diagnostics and perform routine backups on the server to mitigate unexpected troubles ● Analyze web data, study customer behavior, channel acquisitions with Google Analytics, and determine market growth to make recommendations. ● Write BI reports and dashboards to make recommendations based on analysis findings, and document the use of the Assooh Marketplace for current and future use. ● Manage back-end users, user roles, and raise the awareness on security best practices. GLOBAL IT SERVICES Data Analyst 08/2017 – 10/2020 ● Worked closely with stakeholders to understand business task and customer needs. ● Used Power BI tool to extract, process and load data for analysis ● Conducted market research with web solution tools such as Google Trends, SEMrush, Similarweb to identify consumer trends and competitor offerings. ● Analyzed customer behavior and acquisition channels with Google Analytics. ● Analyzed sales KPI with Google Analytics, Power Query and Power Pivot. ● Prepared ad hoc reports and dashboards for recommendations with Power BI ● Performed data entry and checked the quality of data types with Excel ● Checked the accuracy and the consistency of the data entered ● Filtered and sorted data with Excel to determine returning customers ratio ● Performed calculations with basic functions and made graphs in Excel INTELCIA IT Support Analyst 07/2016 – 06/2017 ● Provided top quality customer service to both French and English-speaking SFR clients needing remote technical assistance, resulting in 85% satisfaction ● Performed remote troubleshooting using a variety of incident management tracking tools ● Successfully walked customers through problem-solving process by effectively translating complex technical concepts into easy-to-understand language for non-technically oriented customers ● Monitored and escalated severe issues to tier 2 support team ● Maintained call history records and related problem documentation EDUCATION & CERTIFICATES First year Master Electrical Engineering & Computer Science, University of the Coast Relevant coursework on coding and numeric analysis Bachelor in Electrical Engineering & Computer Science, FT Institute of Technology Data Analysis Nano Degree, ALX-T/Udacity Google Data Analytics Professional Certificate, Coursera AWS Cloud Practitioner, AWS Training & Certificate AWS Data Analytics Fundamentals, AWS Training & Certificate Digital Marketing Fundamentals, Google Collaborative Working in a Remote Team, FutureLearn Advanced Google Analytics, Google Academy - In Progress 2021 - TECHNOLOGY Remote Collaboration & Project Management Tools: Zoom, Skype, Slack, Microsoft (Teams, Onedrive) G Suite (Chat, Meet, Drive), GoToMeeting, GoToWebinar, FileZilla, BigMaker, Trello Document Management: Microsoft Office (Word, Excel, PowerPoint), Google Drive (Docs, Sheets, Slides) Programming Languages: Python (Pandas, Numpy, Matplotlib, Seaborn), R (Tydiverse, Dplyr, Tydir, Ggplot2), SQL (aggregates, joins, subqueries, window functions), Shell, IPython, PSQL Data Analysis & Big Data: Excel (Pivot Table, VLOOKUP, HLOOKUP, XLOOKUP, Graphs), Tableau Desktop, Power BI, Power Query, Power Pivot, Google Analytics, Jupyter Notebook, Anaconda, PostgreSQL, BigQuery, Pycharm, RStudio, Markdown, VS Code, Github, Windows Additional: Wordpress, Woocommerce, Shopify, HTLM, CSS Adopting new technology quickly and independently AWARDS & INTERESTS ● ● ● Best Bachelor’s Student Pool and Billiard Piano, Percussion