Nebat Kiragu Kariuki

Contact P.O. BOX 3761 - 20100 Nakuru - (Mobile)- www.linkedin.com/in/ nebatkiragukariuki (LinkedIn) Top Skills Banking Sales & Marketing Relationship Management Languages Nebat Kariuki Managing Director at OxfarmAg Ltd Kenya Summary To apply my extensive experience and expertise to develop a strong relationship between the organization’s stakeholders and also increase efficiency and profits through capitalizing on the existing channels and also through tapping into opportunities that have not been tapped into. English (Full Professional) Kiswahili (Full Professional) Experience OxfarmAg 2 years 5 months Managing Director June 2021 - Present (10 months) 1. Overseeing daily business operations. 2. Developing and implementing growth strategies. 3. Training low-level managers and staff. 4. Creating and managing budgets. 5. Improving revenue. 6. Evaluating performance and productivity. 7. Researching and identifying growth opportunities. 8. Generating reports and giving presentations. Head Of Sales, Communications and Marketing November 2019 - June 2021 (1 year 8 months) Nairobi, Kenya 1. Define and communicate the business’s KPIs' and targets 2. Overseeing sales performance across all the branches. 3. Training, coaching and improving the sales team. 4. Present sales, revenue and expenses reports and realistic forecasts to the management. 5. Identify emerging markets and market shifts. 6. Overseeing all the internal and external communications to and from the company. Page 1 of 4 7. Preparing media reports about the company and marketing materials. 8. Developing and implementing effective communication strategies. 9. Ensuring open communication between employees and external stakeholders. Twiga Foods Sales Representative February 2019 - August 2019 (7 months) Nairobi, Kenya 1. Implementing timely delivery of fresh fruits and vegetables. 2. Getting new clients 3. Increased revenue within the territory month on month 4. Creating awareness of new products to clients 5. Promoting Fast Moving Consumer Goods to existing and new clients Gilani's Supermarket Limited Sales Representative October 2018 - February 2019 (5 months) Nakuru, Kenya 1. Sales and marketing of Blue band Croma 10kg for catering. 2. Developing new leads. 3. Introducing prompt payments from clients. 4. Communicating available discounts to the clients. 5. Handling customer complaints and escalations where possible Standard Chartered Bank Kenya 5 years 2 months Client Service Officer February 2013 - November 2017 (4 years 10 months) MOI AVENUE BRANCH NAIROBI 1. Marketing and sale of bank products to the clients. 2. Assisted the manager to develop and organize the promotional campaigns 3. Ensured sufficient follow up in sales to ensure our client's lifelong trust. 4. Up held the values of the bank by acting according to the laid down procedures and controls. 5. Adviced and responded to queries from all bank clients and was responsible for all outgoing mail. 6. Promoted the good will of the bank through interacting with new clients and ensuring the best communication with them. 7. Scheduled meetings for all bank clients' in my branch. Page 2 of 4 8. Issued cheque books and debit cards. 9. Effected an average Net Promoter Score of 60% on a monthly basis and coming up with action plans for implementation. 10. Advised clients on the best way possible increase their deposits by providing tailor made solutions that would suit their needs. 11. Accelerated outstanding customer service and managed escalations. Customer Service and Support Officer October 2012 - January 2013 (4 months) Moi Avenue - Nairobi 1. Produced consolidated monthly management accounts and annual statutory accounts. 2. Reconciled the branch expense account. 3. Drafted reports to company management identifying weaknesses in the company's systems and controls and made recommendations for their improvement. 4. Trained the staff on the process flows as laid down by the group 5. Raised awareness of Anti-Money Laundering prevention by training all staff /attending training sessions, through e-Learning or any material updates provided by the Bank 6. Recommended improvements on IT related software. 7. Processed outward telegraphic transfers and Real Time Gross Settlements. 8. Drafted the overall report on the Branch Look and Feel. 9. Reconciled balances of cash by end of day. 10. Procured stationery for the branch. 11. Minimized the branch expense cost by vetting all requests before submission to the Branch Manager for approval. Standard Chartered Bank Teller Customer Service October 2011 - September 2012 (1 year) Nairobi, Kenya 1. Cashed cheques and withdrawals 2. Processed both cash and cheque deposits/credits 3. Purchased and sold foreign currencies 4. Answered general customer enquiries 5. Issued Bank Drafts 6. Referral of vouchers over specified amounts to Teller Services Manager for authorization 7. Balanced cash in own till 8. Initiated referral services to the clients on bank products Page 3 of 4 9. Groomed vouchers for onward processing at the central voucher validation unit 10. Facilitated administration support within the outlet 11. Accorded a recognition prize as the fastest teller within the branch. 12. Administered financial solutions to 150 clients on a daily basis. 13. Awarded the best prize in giving Forex referrals and negotiating the best rates for the clients. MAXAM LTD Trade Development Representative February 2010 - May 2011 (1 year 4 months) Kenya 1. Maximized Heineken sales through minimizing competitor effects 2. Handled customer complaints within the trade 3. Ensured maximum visibility of Heineken brand within the territory 4. Provided quality customer service through the skills that I have acquired 5. Conducted promotions within the territory 6. Developed stockists within the territory Education University of Nairobi Bachelor of Commerce - BCom, Marketing · (2006 - 2008) Page 4 of 4