Neeraj Pandey

CUSTOMER SUPPORT IN ITES/ BPO/KPO SECTOR WITH 5.5+ YEARS OF EXPERIENCE Neeraj pandey- SUMMARY Dedicated and focused who excels at prioritizing, completing multiple task simultaneously. Specialized in Customer Service Representative in domestic and international BPO as well. Committed to delivering high quality results with little supervision. Energetic, organized and professional. CAREER OBJECTIVE I believe in long term goals are achieved when we break them into smaller achievable goals. My goal is to get this position at your organization that is progressive and performance driven. SKILLS Techno savvy EXPERIENCE Apr-2015 - Mar-2016 Executive operations for airtel dth process (english) Aegis Customer Support services pvt. Ltd Address customer service enquiries ina timely and accurate fashion. Giving accurate and appropriate information to answers questions, troubleshoot issues, and reslove complaints. Cross trained maximum staffs in 2.5 years. Worked with super management to ensure appropriate changes were made to improve customer satisfaction. May-2016 - Dec-2016 Customer care Executive for U.K and U.S process Quantum World Tele-services Pvt.Ltd. To built customer loyalty by placing an order of pharmaceuticals. Managing customer relationship in pre-sales for an effective handover to post sales. Collected customer feedback and made process change to exceed customer satisfaction goals. Apr-2017 - Apr-2018 Customer relationship officer DCCC vodafone (U.P east) Aegis customer support services pvt.ltd Managing clean, wrapped and professional calls from premium customers. Giving extra delighting offers on priority to the premium customers making great bond and professional relationship. Super class environment with highly professional management. Always being credited appreciation for a good work. Apr-2018 - Till Today PCITS (premium customer IT services) pvt. Ltd Executive analyst The unflinching aim of us to provide best of both worlds to its customers. It ia single source pro‐ vider for building remote processing centre and communication management services. We used to create there a clear, simple, reality-based vision by making a connect between the entrepreneur amd the MD of the company to sell or to organize his or her products. Or to help to explore the. Business running in most of the foreign countries by sitting as a third party and give a connect. PROJECTS Project Name: Bharat Sanchar nigam limited Lucknow Role: Clerk Team Size: 12 Project Duration: 1 Month Team Size: 5 Project Duration: 30 Day EWSD maintenance and WLL installation Project Name: Obstavle Avoider Role: Student To be used for detecting obstacles and avoiding the collision normally called an autonomous robot. EDUCATION Degree/Course B.A.(arts) Percentage/CGPA Year of Passing 49.6% % 2017 68% % 2014 71% % 2015 60.01% % 2009 SDSN inter college bakshi ka talab , University of Lucknow Diploma Lucknow Polytechnic Lucknow , Board of Technical education, Uttar Pradesh Intermediate PDSN inter college hardoi road Uttar pradesh , Uttar Pradesh board High school Harichand inter college sadar bazar lucknow , Uttar pradesh board STRENGTHS Optimistic AREAS OF INTERESTS Singing,dancing PERSONAL DETAILS Address 628,Azad mohal, sadar bazar Lucknow, Uttar Pradesh, 226002 Date of Birth 11-Oct-1992 Gender Male Nationality Indian Marital Status Single Languages Known English,hindi Neeraj pandey