Neha Narang

NEHA NARANG 127 West Guru Angad Nagar, Lakshmi Nagar, Delhi-110092 E-mail:-Mobile No.:- Proactive and result oriented professional with a broad experience of 7 years. I am seeking to be the part of the organization where I can utilize and enhance my skills to grow my own career as well as the organization. I am looking forward to enter in a healthy environment where I can share knowledge with my colleagues and seniors and get the best opportunity to learn from their experiences and implement into mine PROFESSIONAL EXPERIENCE Since November’2008 with Mercer India Pvt Limited as Process champion (ANZ- Operation) Responsibilities: Reporting: Preparing MIS for the team. Preparation of business report as desired by management. Support the onshore LOB clients in query management. Provide full time support to premiums, claims and reporting team. Update the dashboard and keep the record of tasks ids. Keep the track and send the report on daily basis for work management Daily reports – Preparing the daily reports like inventory sheet and delivering them to on-shore partners. Keep records of daily updates in the process. Underwriting: Working for underwriting team with the coordination of Australian clients. MIS Reporting for the team members and Calculate Productivity for team members. Work Flow management. Responsible for preparation, review and analysis of reports and regulatory submissions on a monthly, quarterly and annual basis. Identify the unusual changes (if any) and reports to management. Support onshore partners on projects which involve working across financial leadership and coordinating with multiple business partners. Responsible of preparing the consolidated dashboard at the end of every month for Management Reporting purpose and maintain MBR (Management Business Report). Analyse and validate the documentation received from the members or provided by the onshore as per the guidelines. Decision making for the underwriting requirement and uploaded it in the tools. Process Trainer Giving training to the new joiners and peer assistance to team members for their daily routine work. Annual Review: Received the data of multiple members from the onshore. Validate and analyse the data whether information provided by onshore is sufficient or not. Prepare the member’s reconciliation and data integrity sheet along with the data worksheet. Prepare Review worksheet to calculate the restricted and unrestricted amount of the members with the help of member’s salary and other components (like overseas member, LWOP, Minimum age, Maximum benefit, maternity leave and AAL/FUL amount). Calculate the premium of the member’s with different statistics. Prepare decision sheet for the member’s to analyse member’s eligibility to initiate the underwriting and proceed with claim procedure. Prepare create premium Invoice for member. Calculating Health benefits and compensation for group to client. Evaluates the risk level of the insurance for client Key Projects: Process Improvement projects: Annual Review Project where Automation done to reduce the time line and improve quality. Done Quality project for Group Life Insurance Annual Review Automation. Training project for internal Process Knowledge. Automation Project for reconciliation Team. Prepare Defect tracking tool for individual to maintain the work management. Prepare Macro for Reconciliation sheet and review worksheet. Automation for the letters prepared for members and insurer. Internal and External accuracy analysis project to deliver the quality work to the onshore and member’s at end. Prepare consolidated Query tracker sheet so that Team will save time and reduce query count. Participated in SOP re-engineering project so that process can be streamlined in better way. Participated in Quality marathon project by introducing RCA analysis. ACHIEVEMENTS: Recognised for process improvement programmes (Quality Support Initiative). Recognised for Star of the Month Quarter. Recognised for Accuracy Marathon Winner for Quarter. Onshore appreciation certificates (Sleep tight Awards). Appreciated by Spot awards for being best performer of the team. Awarded for best Pragati idea award (Quality Support). Awarded with Green star (Zero Defect) award for Quarter. Awarded with Mercer Got Talent certificate for anchoring and Fashion show participate. Green belt certified by involving in the quality automation project. Awarded with best trainer award in new hire orientation programme. ACHIEVEMENTS: Won several awards at work for execution skills and client management displayed during the tenure. EDUCATIONAL QUALIFICATIONS Completed MBA (Finance) from Sikkim Manipal University. Completed B.Com from Delhi University in 2008. Completed Diploma in French Language from Ramjas College. Completed GNIIT (Software Engineering) from NIIT. Completed 12th from Rosary Senior Secondary School in 2005. Completed 10th from Rosary Senior Secondary School in 2003. Key SKILLS This is the main summary of my skills Accounting Reconciliation Finance Support MIS Reporting Work Flow management Underwriting Premium Calculation for group life policies Technical skills Proficient in Microsoft Office tools namely Excel, Outlook, PowerPoint, Word, Creating Process Models for the team. SharePoint Designing and Maintenance/Dashboard handling. Knowledge of Macro and VBA. Computer typing 60 wpm Strong Knowledge of MS Excel OTHER SKILLS Strong Communication Skills- Great command over written and verbal communication skills. Execution Skills – Ability to work on multiple projects and priorities simultaneously. Adaptive Approach - Flexible to work as an individual resource as well as within a team depending upon the needs that arise. Quick Learner - Proactive and Able to grasp/learn concepts and procedures quickly. Ambitious and committed to excellence - Serious about continuous improvement and dedicated to the pursuit of business excellence. PERSONAL DETAILS Date of Birth:19th Dec 1987 Marital Status:Married Father’s Name:Mr Joginder Narang Mother’s Name:Smt. Jyoti Narang Nationality:Indian Languages Known:Hindi, French and English DECLARATION I hereby declare that the details given above are true to the best of my knowledge and belief. Date: Neha Narang Place Name of Candidates