Neil Brian Bernido
Customer Service Supervisor
Cagayan de Oro City,
Philippines
+63 -
Skype ID: neil.brian.m.bernido-
Overview
Experienced Team Lead in Medical Billing (Revenue Cycle Management),
Customer Service and Sales with a demonstrated history of working in the
information technology, services, and US health care system. Skilled in Sales,
Training Delivery, Coaching, Account Management, and Communication.
My objective is to work in an environment that is fast paced, with high regards
to experience and team work in which I can use the skills I have accrued in the
past.
EXPERIENCE
Perfect Smile Braces, New York (Working Remotely)- Medical Billing
Supervisor
MARCH 2017 - SEPTEMBER 2018
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Supervise the workflow for billing while ensuring staff is meeting
deadlines and established goals.
Assists with the daily billing, electronic claims submissions, and
reporting.
Works with staff and facilities to resolve issues. Ensures coverage
based on workload and reassigning work as needed.
Assists staff and facilities with month end balancing and month end
close problems.
Assists with the implementation of policy and procedures for new
processes.
Assists with developing training material for new personnel/processes.
Works closely with facility managers.
United HealthCare, Philippines (Call Center)- Subject Matter
Expert/Team Lead
AUGUST 2015- SEPTEMBER 2016
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Expert in Billing, Claims, Health Insurance Benefits and Coverage
High Level Customer Service and Customer Retention Skills
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Coordinates, supervises and is accountable for the
daily/weekly/monthly activities of a team members
Sets priorities for the team to ensure task completion and performance
goals are met, such as Quality, Adherence, Service Level and AHT
Coordinates work activities with other supervisors, managers,
departments, etc.
Identifies and resolves operational problems using defined processes,
expertise and judgment
Provides coaching and feedback to team members, including formal
corrective action
Conducts annual performance reviews for team members
Coordinates, supervises and is accountable for the daily activities of
business support, technical or production team or unit
Lexmark, Philippines (Call Center) - Demand Generation Specialist
AUGUST 2014 - APRIL 2015
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The Demand Generation Specialist is responsible for actively
prospecting and qualifying leads to be endorsed to our Geo-based
Marketing and Sales Teams. This is done through cold-calling
campaigns to targeted end users by identifying the decision maker of
the company, positioning the high-level benefits of Lexmark ISS and
Perceptive Software offerings, uncovering the company’s pain-points
on their current processes and content management solution, and
possibly overcoming objections. The Demand Generation Specialist is
also responsible for conducting telemarketing campaigns by setting up
appointments with end users, promoting and driving attendance to
various marketing events (webinars, tradeshows, etc.), and following up
with end users on a specific call-to-action.
EDUCATION
Liceo de Cagayan University, Philippines Bachelor of Science in
Nursing
2006 - 2010
We took care of patients health , preventive , and curative care of patients in
line with the doctors instruction and order.
