Neil N. Padrelanan

 Neil Nacion Padrelanan 4444 BCL Homes, Independence St., Gen. T. De Leon, Valenzuela City, Philippines | Mobile No. (- •E-mail:- Dedicated professional experienced in different work field aiming to become part of a winning company to contribute to its mission and progression and leave a legacy SUMMARY OF QUALIFICATIONS Dealt with different nationalities abroad Experienced in different work field Committed to personal development Works with result Loyal worker PROFESSIONAL EXPERIENCE Customer Service Representative (Voice/Non-Voice) – August 2013-February 2014 Convergys Philippines, Alabang 2, North Gate Cyberzone, Alabang, Muntinlupa City Hired to work to the number one BPO in the Philippines as Customer Service Representative to two of America’s well known department store and online store and one private tax company Underwent training in American grammar and accent Passed the product training awarded with certificate of completion Twice received 100% quality assurance in the first two weeks operations Got CES scores of 1 the highest grade eleven times Property Specialist – October 2012- April 2013 AVIDA Sales Corp (an Ayala Land Company), Shaw Blvd., Bgy. San Antonio, Pasig City Worked as a realtor from the oldest and most reputable property developer in the Philippines, Ayala Land Company Promoted the company’s high end properties through booth manning, flyerings, field saturating, online invitations and special events Attended training on prospecting, qualifying, briefing, handling objections, tripping, and closing techniques Underwent 12 units of CPE for Property Specialist with a well-known real estate academy in the Philippines Collection Officer – October 2010 – March 2011 IBM Daksh Business Process Services Phils. Inc. , Ayala Technohub, Commonwealth , Quezon City, Phils. Joined the number 2 brand in the world to become one of the pioneers of the new UK based credit card account to take charge of the early collection division Underwent and passed voice and accent training Finished the product process training and awarded certificate of completion Included in the top 60 collectors in the first month of operation Belonged to the voted number 1 team of January 2011 collectors Senior Collection Officer In-bound/Outbound – February 2006 − June 2010 CITIBANK, (Rowyah Marketing, LLC) Khalid Bin Al Walid Street, Bur Dubai, Dubai Hired to work for one of the world’s prestigious bank as Collection Officer to handle delinquent customers in loan department Managed a portfolio of 250 customers and recovered past due loans from buckets 2-6 in personal, auto, business, salary transfer loans, and credit card through phone calls, field visit in offices and residences Targeted consistently monthly quota of 50 % of total files assigned Exceeded 30% requirement of resolution to 37% which resulted to promotion to Senior Collection Officer Underwent training in customer service, bank procedures, and collection techniques Citibank Professional Training Courses: CBT (Collection Based Training) on CACS Compliance Awareness Quality Collections Call Collection Workshop Anti-Money Laundering Negotiation Skill TRAININGS October 2016 Work from Home 101 (Virtual Assistant/Blogger) February 2015 TESOL (Teaching English To Speakers Of Other Language) 120 Hours January 2014 H&R Block August-September 2013 American Grammar and Accent Macy’s and Bloomingdales Product Knowledge March 2013 Total Management System/Accounts Management February 2013 Continuing Professional Education (CPE) October 2012 Sales Professional Enrichment and Educational Program (SPEED) October 2010 Voice, Accent, and Grammar June 2010 – August 2010Conversational English and Pronunciation February 2009Bobb Biehl’s Masterplanning Workshop September 2005Microsoft Office Applications January 2003 – June 2005John Maxwell Leadership Training OTHER WORK EXPERIENCE Community Leader – July 2011 – August 2012 Family Christian Fellowship, Commonwealth, QC, Phils. Local Branch Leader – April 2009 – June 2010 Filipino International Christian Church, Dubai, UAE Administrative Head – June 2007– April 2009 Filipino International Christian Church, Dubai, UAE Community Leader – February 2001 – September 2005 Valenzuela Christian Fellowship,Valenzuela City, Philippines Missionary/Team Leader – June 1997 – December 2000 Crusade Bible Church, Sta. Mesa Heights, Quezon City, Philippines EDUCATION June 1995-May 1997 Bachelor of Theology, Pastoral Studies (Graduate) Faith Bible College, Greenhills, Philippines June 1991-March 1995 ABTh-PS (Major in Pastoral Studies) FEBIAS College of Bible, Karuhatan, Valenzuela City, Philippines