Nel Yamongbe

NEL YAMONGBE WORK EXPERIENCE CUSTOMER SUPPORT AGENT FRENCH-ENGLISH @ 5CA (Working from Home) MAY 2018 – OCTOBER 2020 • Handling customer support through Zendesk • Answer help desk question by evaluating,determining,and resolving most reported problems. • Act as a liaison between User group and Information Technology Group to resolve all problems requiring resolution. • Helping customers with account issues (compromised accounts, updates, etc.); • PROFILE Resolve issues regarding refunds, purchases not going through, etc.; • Assist customers to resolve technical problems Originally a qualified • Attending training session with fellow agents and Team Lead. Hospitality/Tourism • Attending weekly meeting and evaluation with Project Lead. professional,I have developed skills in other fields where I have a great passion. In fact,I am able to operate as a Customer Support,Tech Support,Moderator,Researcher and Translator.I consider myself Multiskilled & Techsavvy being able to learn quickly. PERSONAL DETAILS ASSISTANT MANAGER @ Waterfront Country Lodge (Vanderbijlpark, South Africa) SEPT 2015 – MARCH 2018 • Assist Manager to oversee the entire restaurant and Hotel operation • Deliver Superior Guest Service • Ensuring Guest Satisfaction • Manage Restaurant Supplies • Control cost and minimize waste • Manage & Lead Staff • Plan new and update existing Menu • Respond efficiently to customer questions & Complaints FOOD SERVICE ASSISTANT (In-service training) @ Servair Gabon Full Name: Darwin Brunel Sedjro Yamongbe. Date of Birth: 12/01/1993 (Port-Gentil, Gabon) JAN 2014-DEC 2014 • Plan meals according to instructions Gender: Male • Formulate Menus following nutritional needs Nationality: Benin/Gabon • Preparing food items by ensuring both quality and quantity Languages: French, English, • and platters Spanish Marital & Health status: Single and in excellent health Address: 04b Kipling street harrismith terrace,1911, Vanderbijlpark Email:-Cell phone number: - • Prepare and assemble portions according to the menu • Store food in an appropriate manner • Ensure that food items are properly rotated in storage • Ensure cleanliness of kitchen by following sanitation guidelines • Transport food & supplies to rooms, kitchen and service area • Manage food inventory and supplies GUEST SERVICE TRAINEE @ Labadi Beach Hotel (Accra, Ghana) JUN 2011-SEPT 2011 • SKILLS • HOTEL MANAGEMENT • FLEXIBILITY • CUSTOMER CARE SERVICES • GUEST RELATIONS • OFFICE & ADOBE • TRANSLATION SKILLS • TECHNICAL SKILLS • SAAS Ensure that food items are appropriately arranged on plates • • • • • • Answer telephone call from guest seeking to make or cancel a hotel reservation Greeting arriving Guest Assist with guest registration and departure Assist guest with question and billing issues Communicate information about the immediate area, services, attractions, and events to guests. Resolve guest challenges throughout their stay Maintain communication with other departments to ensure quality services. EDUCATION MATRIC @ Raponda walker High school (Port-Gentil, Gabon) 2011 END USER COMPUTING CERTIFICATE @ PC TRAINING COLLEGE (Vanderbijlpark,South Africa) 2011 AWARDS NATIONAL CERTIFICATES (N4i, N4, N5, N6) @ Sedibeng TVET None COLLEGE (Vanderbijlpark, South Africa- NATIONAL DIPLOMA in Hospitality & Catering Services @ Sedibeng TVET College (Vanderbijlpark, South Africa) 2016 B-TECH in Food & Beverage Management @ Vaal University of Technology (Vanderbijlpark, South Africa) 2017 INTERESTS AND HOBBIES • Computer Technology • Baking & Cooking • Art, Sketch & Graphic Designs • Fitness • Travel and Tourism • PC Games REFERENCES Kenneth Guezo Alliance Media Manager-- Pascal Meurisse Servair Gabon General Director -Zakariaa Moukhliss 5CA Junior Recruiter-