Nenita Daverao

 Nenita G. Daverao Farwaniya, Kuwait – temporary address Philippines – permanent address-(email address- (mobile) nenita.g.daverao (skypeid) Qualifications Summary With over 20 years of working experience providing Administrative and Secretarial support to higher management/top executives in a fast-paced environment which demands strong organizational, technical and interpersonal skills. Works with integrity, trustworthy, ethical and discreet; committed to superior customer service. Confident in interactions with individual at all levels. Detail-oriented and resourceful in completing projects; able to multi-tasks effectively. Capabilities include: Customer Service and Relations Proficiency in Communications (Written and Verbal) Calendar/Diary Management Meeting arrangements Travel Arrangements, Visa Application and Extension Skills in Computer Operations Typing and Composing Business Correspondences Proficient in Typing – 60 wpm Taking dictation and minutes of the meeting Filing and Data Archiving Office Equipment Operation Telephone Reception General Accounting Proficiency in MS Office (Word, Excel, Powerpoint and Publisher) Knowledgeable in SAP Accounting Employment History and Experienced Highlights ALHOUDA HOTELS & TOURISM INC. (Owner of Crowne Plaza and Holiday Inn Kuwait) Farwaniya, Kuwait City Nature of Business: Hospitality JUNE 2015 TO PRESENT Supervisor: Chief Executive Officer Position: Personal Assistant Job Functions: Provide high level of Executive Support, competencies and discreet to the CEO on a daily basis and to the CFO and Directors from time to time. Appointment making and management using MS Outlook Contacts management using MS Outlook Email responding on behalf of the CEO, CFO and Directors Taking dictation Composing letters on behalf of CEO, CFO and Directors Travel arrangements and visa requests Screening telephone calls, fielding inquiries and request and escalating urgent matters for the CEO’s attention Communicating on behalf of the CEO’s within the Executives organization, Executives of external organization, Suppliers and Clients Prepare expense reimbursements in a timely manner Handle personal matters for the CEO BAYVIEW TECHNOLOGIES, INC. Makati City, Philippines Nature of Business: Information Technology/Online Gaming SEPTEMBER 2014 TO JUNE 2015 Supervisor: Group Chief Technical Officer Position: Executive Assistant Job Functions: Provided high level of Executive Support, competencies and discreet to the CTO, Directors and Managers Appointment making and management using MS Outlook Contacts management using MS Outlook Email management including categorizing, drafting and responding on behalf of the CTO Composed letters on behalf of the CTO, Directors and Managers Travel arrangements and visa requests Screened telephone calls, fielding inquiries and request and escalating urgent matters for the CTO’s attention Communicated on behalf of the CTO’s within the Executives organization, Executives of external organization, Suppliers and Clients Prepared expense reimbursements in a timely manner Assisted in the planning and logistic requirements for the team events Handled personal matters for the CTO Reason for Leaving: To accept international job opportunity; higher income and career growth CONVERGYS SERVICES CORPORATION Makati City, Philippines Nature of Business: Call Center/BPO JULY 2011 TO PRESENT Supervisor: Office of the Vice President for International Operations Position: Executive Assistant Job Functions: Provided the following administrative support to the Vice President, Program Directors and Site Leaders including but not limited to: Updating organizational structure. Managing the VP’s calendar Maintaining confidentiality of all corporate, personnel and research matters. Performing general administrative activities including organizing and maintaining filing systems, processing paperwork and expense reports, prioritizing, distributing, and acting on mail. Obtaining necessary office supplies, computer equipment, phones, etc. to support ongoing office needs as well as acquisition of new hires. Organizing and scheduling business travel, conferences, and departmental activities. Preparing Travel Itinerary. Book travel and hotel arrangements. Take meeting minutes, set up meeting facilities and coordinate audiovisual equipment if necessary. Provide meeting support as needed (i.e. scheduling meeting spaces, coordinating food, logistics, etc.) Visa extension and applications. Assist Supervisors with preparation of presentation and meeting materials. Composing and typing general correspondence including memos and emails. Onboarding of new admin assistants under International Business team. Perform other ad hoc duties as assigned. Reason for Leaving: higher income and career growth VXI GLOBAL SOLUTIONS Makati City, Philippines Nature of Business: Call Center/BPO MARCH 2011 TO JULY 2011 Account: Financial (Money Transfer) Position: Support Specialist (Call Center Agent) Job Functions: Identified and acknowledged customers’ needs Delivered high quality of customer service in a professional manner, with excellent attention to detail Maintained confidentiality of customer’s personal information Keep customers updated on any account and product changes Responded to requests promptly, courteously and accurately Resolved customer problems and requests related to money transfer Provided customer service at all times Reason for Leaving: higher income and career growth AVIDA LAND CORPORATION An Ayala Land Company Nature of Business: Real Estate April 1998 to DECEMBER 31, 2010 Supervisor: Vice President for Project and Strategic Management Group Positions: Project Support Assistant/Records Assistant, Executive Secretary/Assistant, Advertising and Promotions Associate Job Functions: ADMINISTRATIVE ASSISTANT/RECORDS ASSISTANT Organized and Maintained Library/Archive Ensured correctness of data on technical descriptions, titles and tax declarations Monitored and Safekeep Original Land Titles EXECUTIVE SECRETARY/ASSISTANT Scheduled and Organized Meetings Records Management Managed information in the office Made travel arrangements Managed office supplies Supervised work schedules of messengers Handled incoming and outgoing documents Handled telephone calls Financial responsibilities Requested and monitored payments to clients/partners Ensured timely releasing of check payments to clients/partners Maintained zero accountabilities Prepared and monitored approved annual GAE budget Requested and monitored reimbursement of expenses Handled office guests/visitors Others Updated and monitored socialize housing credits acquired Assisted in securing and collating various documents needed for permit applications Prepared buyer’s profile report for various projects as requested Assisted in collating and keeping various documents for securing titles, tax declarations, title transfer, etc (project support work) Coordinated and request RPT payments for unsubdivided land Promptly attended to other duties as assigned ADVERTISING AND PROMOTIONS ASSOCIATE On top of the daily operations of marketing services on a per project basis Represented the team during meetings Liaised with partner agencies to carry out marketing services requirements Monitored budget versus spending and monitor facilitation of payments Ensured monthly submission of reports (sellers, hotline and website inquiries; site visitors profile) Custodian of spend analysis Assisted in the maintenance of event records and supplies Researched demographic and competitive data Coordinated and attended corporate events Performed other related duties as needed Reason for Leaving: availed early retirement benefit, career growth and better opportunities BUKLOD BAHAYAN REALTY & DEVELOPMENT CORP. An Avida Land Subsidiary Nature of Business: Real Estate (Socialized Housing) JANUARY 1997 TO MARCH 1998 Supervisor: General Manager Positions: Executive Secretary Job Functions: Records Management Managed Information in the Office Managed Office Supplies and Other Needs of the Unit Supervised Messengers Work Schedule Scheduled and Organized Meetings Made travel arrangements Wrote effective memos and emails Handled incoming and outgoing documents Handled Telephone Calls Financial Responsibilities Requested and monitored payments for all group accountabilities Prepared and monitored annual GAE budget for the group Requested, controlled and liquidated cash advances Requested and monitored reimbursement expenses of the superior Typed/Prepared Presentation Materials Handled Office Visitors Ensured completeness of requirements submitted by the buyer for housing loan applications Attended to other duties as assigned Reason for Leaving: Applied to Mother Company for job security and tenure AYALA LAND, INC. Nature of Business: Commercial Center MAY TO NOVEMBER 1996 Supervisor: Manager for Commercial Centers Group Position: Departmental Secretary (Reliever) Job Functions: Performed administrative duties to Construction Head. Responsibilities include calls screening, travel and meeting arrangements, reports and financial data preparations, trained and supervised other support staff on customer relations. Application of computer and internet research skills. Exercised flexibility, excellent interpersonal skills, project coordination with all levels of internal management and staff, as well as outside clients, consultants and contractors.   Multi-tasked. Reason for Leaving: Job tenure and higher income IMMACULATE CONCEPTION ACADEMY Nature of Business: School (Nursery to Secondary Education) APRIL 1994 TO MAY 1996 Departments: Office of the Administrator, Accounting, Printing and Bookstore Supervisor: School Administrator Position: Receptionist/Telephone Operator/Office Assistant Job Functions: Attended client queries Handled incoming calls Encoded student data Provided administrative support to Printing Dept. Assisted in selling and inventory of office supplies in Bookstore Reason for Leaving: Applied to other company for more challenging work assignments for personal growth and development EDUCATION AND TRAININGS Bachelor in Office Administration POLYTECHNIC UNIV. OF THE PHILS. Sta. Mesa, Manila, PHILIPPINES - 1994 Personal Profile Birthday : October 13, 1973 Age : 42 years old Civil Status : Married Place of Birth : Philippines Nationality : Filipino Religion : Roman Catholic Language Spoken: Tagalog and English CHARACTER REFERENCES Mark Biegel Chief Technology Officer Bayview Technologies Inc.-Tel. no- Stephan Daoust Vice President for Operations Convergys Canada-Tel. no- Marivic Valencia Senior Director for Operations Convergys Philippines-Tel. no-