Nessa Williams

I am a well-driven, passionate, attentive customer service specialist with an extensive experience in sales and the customer service environment, I am an expert at troubleshooting, tech support, and customer care. Knowledgeable with major customer service software, handling customers' complaints, and maintaining a positive and friendly disposition.Strong time management and multi-tasking skills. Self-driven and self-motivated, able to exercise independent judgment based on an assessment of customer needs, seasoned in conflict resolution and active listening skills.