Ngozika Clarisa Attah

NGOZIKA CLARISA ATTAH Customer Support Phone: - Email-www.linkedin.com/in/ngozika23clarissa https://www.smartr.me/public/profiles/ngozika.attah PERSONAL PROFILE WORK EXPERIENCE Enthusiastic, self-motivated, attention to detail and result-oriented Customer Support Professional with 5+ years of experience providing exceptional customer service, technical support and exceeding sales goals, skilled communicator and problem solver with a proven ability to work both independently and with a team in a collaborative work environment, demonstrating patience and professionalism to resolve difficult situations, experience working remotely and ability to prioritize my workload for maximum productivity. Customer Support Agent SKILLS Proficiency in Microsoft Office Suite; Access, Excel, Word and PowerPoint Proficient in using CRM tools/applications such as Zendesk, HubSpot, Cisco Jabber and VICIdial. Proficient in using communication tools such as Zoom, Microsoft teams, Google Meet and Slack. Excellent interpersonal, analytical, and organizational skills. Efficient and effective follow-up skills over the phone, e-mail and chats. Ability to learn fast and manage information and ability to handle all information confidentially. Ability to build, manage client relationships and have a passion for a great customer satisfaction. Effective team player and goal setting skills. Excellent written and oral communication skills in English. Ability to use positive language. Creative and resourcefulness. Patience and empathy. Tek Experts | Nov 2016- Dec 2021 Ensured great customer satisfaction experience for all our customers/clients by ensuring that their concerns were effectively and efficiently handled as soon as possible. Collaborated with the technical team to ensure that escalated issues were reduced to the minimum. Provided information and responded to product/service queries in a courteous manner, enhancing new customer NPS by over 11.5%. Attended and responded to 70+ calls daily from customers regarding product and company information. Played a key role as part of a 10 member team in maintaining an organized and customer friendly team. Customer Service and Telesales Agent Sterling Bank Nig Plc| Sept 2015 - Oct 2016 Meet and exceeded all assigned sales goals, increasing sales growth by 18%. Consistently exceeded KPIs and individual targets. Attended and responded to 65+ calls daily from customers regarding product and company information. SCHOOLS ATTENDED University of Nigeria Nsukka (UNN) Bachelor of Science in Biochemistry/Botany - Years Attended: 2009 to 2013 - Class Social Director Queen of the Rosary Secondary School, Nsukka West African Senior School Certificate (WASSC) - Year Attended (2002 - 2008) - Class President (2006) - Social Prefect -) UNIVERSITY OF MICHIGAN (Coursera) Successful Negotiation: Essential strategies and skills (Dec, 2021)