NGUZORO CHRISTOPHER IHECHI
7 Babs Aregbe Street, Ago Palace way Okata, Lagos State, Nigeria
E-mail:-Tel: -
Sales, Operations, E-Commerce and Information Technology, HealthCare
A very strong and committed individual with good skills in managing projects and resources in an effective and efficient manner. Strategic thinker who has the ability to move projects forward with versatile knowledge in Information Technology. An eye for details person and energy for execution. Team Player, task-oriented and great problem solver that is focused with a comprehensive understanding of Technology, logistics, procurement and the supply chain, business development and marketing, as well as planning and executing business strategies with the aim of developing new market channels. Ensure that the product or service an organization provides is fit for purpose, is consistent and meets both external and internal requirements by successfully employing best business practices that improve efficiency, reduce operating costs whilst increasing performance, all to tight time scales and within budget.
Core Competence
Strong analytical skills, Social media Skills (Digital marketing), use of Microsoft Word, Microsoft Excel and Powerpoint., Business Applications and Installation, Programming (Python and HTML) File Server Management, Software Installation (System Software and Application Software) System Configuration and Hardware maintenance, Time management, Good Team Player and Communication Skill.
Experience and Achievements
ALEMHEALTH
ManagerAugust 2017 - Till date
Provide technical guidance in software design and deployment activities.
Assist in maintenance and upgrades of existing software applications.
Analyze and troubleshoot application issues in a timely fashion.
Designing, testing and implementing agreed- upon infrastructure.
Work with other developers in planning and executing assigned tasks within deadlines.
Analyze and resolve retrieve logs.
Attend team meetings to communicate project status and discuss about new ideas and any issues.
Oversees the day-to-day activities of the company
Managing Customer Satisfaction and Complaints.
Design and implementation of process flow for Hospitals.
Managing the database of patients in AWS
Developing, implementing, enforcing and evaluating policies and procedures with the organization.
Designing and improving processes based on organizational and industry requirements.
Ensuring that procedure is followed properly
Tedxpeal Marine Services
IT Support Manager (Part-Time) November 2029 – Till Date
Monitors and maintains the computer systems and networks.
Provide technical assistance and support to employees.
Manages the website of the company.
Design, develop, implement and coordinate systems, policies and procedures
Ensure security of data, network access and backup systems
Act in alignment with user needs and system functionality to contribute to organizational policy
Identify problematic areas and implement strategic solutions in time
AFRO NIGERIA LIMITED (Afro Cab)March 2016 – January 2017
Relationship Manager/ Operations
Designing and improving processes based on organizational and industry requirements.
Data Analyses.
Ensuring proper driver recruitment
Ensuring that procedure is followed properly
Keeping proper documentation of driver on-boarding checklists
Managing Driver Satisfaction and Complaints
Employing analytics to determine driver dynamics for supply scheduling.
Engaging in driver incentive planning
Leading the team to achieve set goals within specific timelines
Maintaining driver database
Relating driver issues to management, for proper resolution
Demonstrating good driver relations through care and satisfaction
AFRICA INTERNET GROUP (Easy Taxi )June 2014 – March 2016
Quality Assurance Manager
Responsible for development and management of DRM team and overall quality of supply (i.e. drivers, cars, and in-cab experience). They also execute the vetting, onboarding, and long-term training of drivers, as well as administration of any driver community benefits
Execution of DRM campaigns with support from Communications Team (and community manager specifically)
Lead rollout of any marketing or advertising campaigns with support from Communications Team
Develop and implement new and veteran drivers training, keeping tabs on drivers who need refresher courses (e.g. every 3 months)
Drivers Engagement Management | Make sure 100% of the fleet comply to SLA | High Level Drivers
Guarantee Drivers/Taxi Quality | Make sure 100% of the fleet COMPLY TO SLA
Supervision of Service Stations and any relevant personnel
