Ni-Shaat Salaam

· Address: Mustang Way, Westridge, Mitchell’s Plain · Phone number:- · Email address:- NI-SHAAT SALAAM PERSONAL DETAILS Gender: Female Religion: Islam Race: Coloured Marital Status: Single Languages: English and Afrikaans (written and spoken) Nationality and current residing country: South African Criminal Offences: None Driver’s Licence: Learners Hobbies: Socializing, singing, dancing, watching comedies, writing Qualities: People orientated, punctuality, self-motivated, conscientious, eye for detail, sincere, kind and responsible Skills: Typing, filing, sorting, telephone etiquette, Multi-tasking capabilities, operating a printer, operating a shredding machine, Effective listening skills, working on Enterprise Content Management(ECM) workspace, Knowledge of relevant software computer applications and equipment, able to troubleshoot an internet connection, working on MS office, sending e-mails, doing research, making flight, accommodation & car rental arrangements via a travel agency and working with statistics ACADEMIC DETAILS School Attended: Groenvlei High School Duration: - Std. Attained: Grade 12 (Matric) Subjects: English, Afrikaans, Mathematics, Geography, History, Life Science and Life Orientation Achievements: Prefect (2013) 1st Position in the Science Stream and 1st Position – Top Achiever VOCATIONAL QUALIFICATIONS OBTAINED Institution: Training Programme within the Western Cape Government (Department of Transport and Public Works): Western Cape Government (Provincial) Premier’s Advancement of Youth Work Readiness Training (2-6 June 2014) Introduction to Office and Project Management & Written Communication (6-10 October 2014) Basic MS Office Training Session (13-14 October 2014) Enterprise Content Management (ECM) Training Session – 29th January 2015 EMPLOYMENT DETAILS Company: WCG: Department of Transport and Public Works Position: Intern: Office of the Chief Director – Transport Regulation Duration: Duties: 9 June 2014 – 31 March 2015 Typing, sending e-mails, receiving documents, deliver document, travel arrangements for senior management, receive and distribute payslips, filing, operating printer and shredding machine, working on electronic work space, working on Microsoft Office, doing research, track out of city trips of senior members, setting up stats of time spent in offices outside of cape town, provide new PA with training, governmental claims for travel allowance, cell phone allowance and catering funds for meeting and workshops for senior management Reference: Mr M Yaasier Ahmed (Chief Director) - Mr M Amien Anderson (Office Manager) - Company: Position: Duration: Duties: Feel Pampered Wellness Centre Receptionist May 2015 – March 2016 Keep seating area tidy, arranging bookings for treatments, responding to all queries, answering the phone, open and closing of centre at times, receiving payments from clients, paying all staff, basic bookkeeping, keeping track of payment sum Reference: Faheemah Isaacs (Manager) - Company: Position: Duration: Duties: Merchants SA (iiNet) Customer Services Representative March 2016 – February 2018 Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, home phone, internet phone and more; Research required information using available resources; Follow standard processes and procedures; Identify and escalate priority issues per Client specifications; Utilize multiple computers and databases to record the results of the interactions; Remotely configure and troubleshoot client's equipment or simply educate customers. Reference: Moegamat Amien Pandey (Customer Services Manager) - Ramona Varrie (Customer Services Manager) -