Nick Singh

N ICK S INGH Coconut Creek, Florida - |- IT SUPPORT SPECIALIST Help Desk Technician | Tier 2 & 3 Levels | Network Engineering A top-performing professional with over 20 years of extensive experience enhancing IT operations across multi-functional projects. Strong expertise in managing System/Network Administration for Windows and Exchange environments, and troubleshooting to identify, isolate and resolve technical issues. Highly skilled in LAN/WAN operations, helpdesk administration, and integrated software applications. Instrumental in collaborating with team to streamline and improve processes, enhance productivity, and implement technology solutions. ▪ ▪ ▪ ▪ Software Engineering Processes Procedures Implementation Team Training & Mentorship Server Capacity & Utilization ▪ ▪ ▪ ▪ Technical Troubleshooting Ticket & Patch Management Hardware Maintenance Active Directory Administration ▪ ▪ ▪ ▪ GPO Administration Server Optimization Exchange Administration Server Errors Monitoring TECHNOLOGY PROFICIENCIES Protocols: Operating Systems / Software: Hardware: TCP/IP, DHCP, DNS, VOIP, FTP, SMTP, HTTP, POP3, VLAN, PPP, ICMP, ARP, Telnet Windows 2003/2008/2012/2016, Exchange 2003/2010, Office 2007/2010/2013/2016, Windows XP/Vista/7/8/10, Project/Visio 2007/2010/2013, Lync 2010/2013, Linux, Amazon AWS, IIS, McAfee VirusScan, MalwareBytes, Symantec Endpoint Protection, Track-It, Remedy, Cisco WebEx, Cisco Jabber, Teamviewer, E-Policy Orchestrator, Norton Ghost, Acronis True Image, SQL, VMWare, Citrix, Novell NetWare 4.11/5.0, Deltek, Lotus Notes, Symantec BackupExec, Symantec DLO, Windows Server Update Services (WSUS), Group Policy, SharePoint, Office 365 Cisco Routers/Switches/Hubs, Cisco PIX Firewall, Cisco VPN, LAN/WAN, Wireless Routers, Dell/HP/Lenovo Desktops, Laptops, Servers, MAC OS X, Apple iPhone/iPad, Android, Blackberry, UPS, Racks, Patch Panels, Wiring Closet, RJ11/RJ45 Cables & Connectors, ShoreTel IP Phones (VOIP) PROFESSIONAL EXPERIENCE Field Nation, South Florida IT Consultant January 2021 - Present Working with various IT assignment bases to perform onsite anywhere from one day to few days and short-term projects. Zones nfrastructure, Weston, FL Migration Technician October 2019 – November 2020 Contractor from prime IBM performing onsite at Cleveland Clinic hospital and remote clinic locations migrating from Windows 7 to Windows 10 OS with over 5000 Desktop and Laptop computers. Worked with a team of 13 members. Coordinated with end users to schedule the upgrade lengthy process. Swapped some older HP Desktop Mini PCs to newer models and updated BIOS. Performed manual backup data files, booted from USB flash drive, used DLPSAW configuration to run the CORE app sets and installed other compatible applications. Unlock user account and reset password in Active Directory (AD). Re-installed scanners and multiple network printers. Computer Services Tech, Coconut Creek, FL IT Consultant November 2016 – October 2019 Managed customers for home users in networking and help desk technical support. HotBed Technologies, Inc., McLean, VA September 2015 – March 2016 IT Consultant Worked in Managed Service Provider (MSP) to perform IT support services with multiple clients. Nick Singh Resume, Page 2 Key Achievements: Utilized in GFIMax Remote Management to monitor active devices, alerting, automation, remote access, patch management, mobile device management, asset & inventory tracking, online backup, antivirus, web protection and reporting. Clients Law Firm: Provided on-site/remote HelpDesk and Network Support to manage 36 users LAN environment. • Administered Windows Server Small Business 2011 Active Directory, Windows Server 2012 R2, Windows Azure AD Connect, IIS 6.0, Exchange Server 2010, Backup Exec 2010, DHCP, DNS, Print/Copier, SQL Server 2008 and software applications. Managed ConnectWise ticketing system. Supported Office 365 email and admin portal. • Provided WatchGuard Firewall/Router maintenance, configurations and Cisco/Netgear Voice/Data Switches, Patch Panels and VOIP Phones. • Block/Unblock URLs in WatchGuard XTM26. Setup RDPs for multiple users and remote servers. • Monitored daily Differential and Full backups, troubleshoot errors, setup new jobs and review reports in Backup Exec. • Managed mobile devices such as Apple iPhones, iPads, Android Samsung, HTC to troubleshoot and fix issues. Installed & configured email access and ran updates. • Supported PC Law application from the server to update, backup and fix issues for all attorneys. • Configured the Exchange SSL certificates and renewed the expired domain in Hosting Provider. • Configured the Exchange Hub Transport to route messages to an external email. • Create/Delete Active Directory domain accounts, managed Office 365 mailboxes, groups, forwarding and resetting passwords. All Exchange online emails are password synchronized with local AD Connect server. • Documented the whole network infrastructure including the work performance and other technical information. • Office Move from old to new Suite Building. Relocated all network/server equipments, setup in LAN room, configured new outside IP addresses in DNS and firewall, tested the server/workstation connections, installed new print servers, reconfigured all PCs with printer setup and configured scanner IP addresses in server for 4 Ricoh Copiers. • Installed & Configured three Cisco WAP121 Wireless-N Access Point devices, setup SSID passwords, tested WiFi signals and reserved the IP addresses on DHCP server. • Worked with Vendor management to manage DNS Hosting and ISP. • Troubleshooted ongoing HelpDesk issues over the phone, email via ConnectWise ticketing system and remote control thru Teamviewer from GFI Dashboard. • Setup and Rebuild Dell Desktops in Windows 7, 8.1, Office 2013, PC Law and other software installations. Political/Strategies: Support 6 MAC laptops and PC workstations to troubleshoot technical issues. Work Market, DC Metro Area Freelancer June 2015 – September 2015 Independent contractor with various companies nationwide to perform short-term and ongoing assignments. MicroSystems Automation Group (MSAG), Falls Church, VA IT Consultant April 2015 – May 2015 Provided IT support for MSAG including Windows Server 2012, Cisco Router/Firewall/VPN, Windows 7/8 & MAC workstations, Mobile Devices, VOIP Phone Systems, Backup Solutions, Cloud Storage and Network Printing. Troubleshoot LAN/WAN, Hardware/Software and Help Desk issues. Key Achievements: • Managed & monitored 20 computers in Server 2012 network, PIX Firewall configuration and Cloud Storage. • Troubleshoot end-users help desk issues. • Designed Documentation for MSAG Network Infrastructure. • Created proposal pricing thru presentation slides for new softwares recommendation. MONDO, INC., Reston, VA Windows 8 Migration/Deployment January – February 2015 Contractor with Unisys at Fannie Mae site recruited to migrate and deploy Windows 8.1 Lenovo Laptops for 4000 users in three different locations. Nick Singh Resume, Page 3 Key Achievements: ▪ Ran script to migrate from Windows XP to Windows 8 utilizing peer to peer crossover cables. ▪ Conducted computer peripherals/monitors setting up, and outlook/pst files, data, and printers configuration while streamlining processes. ▪ Assisted users with new OS guidance in addition to providing asset management in Remedy, Active Directory, and SharePoint forms. ▪ Collaborated with engineering groups to troubleshoot problems and schedule manual migrations. NCI INFORMATION SYSTEMS, INC., Reston, VA 2001 – 2014 Senior Help Desk Specialist Tier 2 Specialist responsible for providing internal and external supports to 2500 End-Users in desktop/laptop operations. Troubleshoot hardware, software, printing, and networking issues, utilizing ManageEngine ServiceDesk Plus. Monitored ITIL V3 tickets to assign to team. Installed/upgraded service packs, security patches, Symantec Endpoint Protection and Symantec Backup Exec Desktop Agent. Fixed Outlook, VPN and Network Login connectivity. Tracked computer inventories to labeled Company’s Asset ID for corporate/remote sites. Key Achievements: ▪ Coupled with VPs and Executive Management to assist in helpdesk and network issues while training in conference/board rooms to help with projectors and presentation slides. ▪ Provided recommendations to customers and managers on software patches research for up-to-date security vulnerabilities application. ▪ Managed McAfee antivirus desktops and monitored virus alerts in more than 250 PCs utilizing ePolicy console while running reports to analyze up-to-date data file and scan engine. ▪ Developed and maintained Active Directory (AD), Exchange, Domain User/Email IDs to create accounts and ensure network security. Setup drive mapping, data access, permission rights and managed Group Policy. ▪ Administered Exchange message operational system in addition to servicing and monitoring data capacity in multiple servers. ▪ Supported Deltek Timesheet web-based application to troubelshoot login issues internally. ▪ Built image process, evaluated, deployed patches to all installed Desktops and Laptops. ▪ Diagnosed and fixed Xerox/HP Printer issues and managed print servers. ▪ Supported MAC OSx systems to troubleshoot software applications and e-mail clients. ▪ Created reports in policies and procedures to efficiently document network diagrams. Conducted auditing ISO inspection for IT department. Performed research and collaborated with vendors to resolve major problems. ▪ Provided hard and soft token keys (RSA Secure ID) to Cisco AnyConnect Secure Mobility Client to efficiently configure iPhone, iPad and Android devices. RELIACOM, INC., Washington, DC 2000 – 2001 Network Analyst Lead Technical Administrator for CIO LAN charged with cross-disciplinary projects that included: installation/upgrade, maintenance, and support of Compaq & Dell server hardware, Novell 4.11/NT 4.0 operating systems in 5 servers, Lotus Notes, and 800 users IP/IPX network while enhancing clients’ satisfaction. Provided 24-h onsite and 3rd level network support services to 6 LANs in GSA (Government). Supported NT Domain to manage and update Windows NT 4.0 servers for Credit Union, FaxPress, Web-Based software, Oracle, Java applications, and SQL databases. Key Achievements: ▪ Managed NDS synchronization errors and replica configuration while utilizing third party tools to troubleshoot complex problems. ▪ Developed documents to assist in network configuration and enhance productivity. ▪ Implemented auditing and security procedures to improve user activities and system optimization. ▪ Coordinated with Network Team to introduce process improvement while setting up IP, mac addresses, ports activation and switches. ▪ Key developer of personnel that trained 10-15 Helpdesk technicians to troubleshoot desktop problems. ▪ Conducted weekly meetings to implement policies and procedures to ameliorate server and desktop issues. EDUCATION & PROFESSIONAL CERTIFICATIONS Associate of Applied Science, Accounting, Northern Virginia Community College, Annandale, VA Certified Novell Engineer (CNE 4.11/5.0) | Microsoft Certified Professional (MCP 4.0) Microsoft Certified System Engineer (MCSE 4.0) | ITIL V3 Foundation | Amazon Cloud Foundations (Amazon Web Services) | VMware vSphere: Install, Configure, Manage (V5.0)