Nico Escobar
Travel, Hospitality, & Customer Success Professional-SKILLS
I am a travel, hospitality, operations, project management, and customer success professional with 12+ years of experience
working worldwide. I am passionate and creative in my approach to provide the best possible experience for customers, while
maintaining the advancement of myself, my company, and my colleagues in the forefront. I’m eager to learn, have managerial
experience, and thrive on working with and empowering others to succeed as well as their businesses.
NATIVE LEVEL LANGUAGES:: English and Spanish
EXPERIENCE
Latin America for Less, - Travel Advisor
Present - 7 mo
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Advisor to various travelers by using vast destination knowledge.
Worked closely with operations teams.
Created itineraries and quoted different packages.
Managed a book of business by using my experience in tech and with a couple CRM programs.
Support other incoming travel advisors with training about our different processes.
Upwork, Remote -, Travel Assistant, Design, Virtual Assistant
Present - 2yr
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Worked as a Travel assistant for various clients by collaborating with operations and reservations teams.
Learned more about luxury travel by way of working as an assistant and using different forms of contact.
Created content for various clients by editing videos, graphic design, and creating content calendars.
Worked as a virtual assistant for upward of 10 clients.
BentoBox, Remote - Onboarding Manager, Customer Success
Present - 1 yr 1 mo
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Onboarding Manager for a Series C, SaaS hospitality technology company that offers best-in-class websites, online
ordering, and ecommerce for its client base of over 7,000 restaurants.
Actively Used my years of experience in restaurants to provide consulting on best practices regarding client retention
and web presence.
Project manage the development and launch of new client websites as well as ecommerce and added services, with a
range of 50-75 accounts at any given time. Book of clients ranging from international corporations to hospitality groups
and independent restaurants, all while consistently meeting KPI’s
Specialized in onboarding clients in Latin America as our only bilingual Onboarding Manager.
Run point with the client during the website design and store setup stage, directing and/or collaborating with Design,
Content, and Quality Assurance teams to develop client websites and ecommerce, working closely with the Sales and
Accounts teams on client relationship management, and liaising with the Product and Engineering teams on high touch
accounts and specific implementations.
Implement and provide consultative guidance on marketing, social media and SEO best practices.
Identify upgrade opportunities among book of clients, working with the Sales team to pitch products and close
upgrade deals.
Train clients on the firm’s proprietary content management system, online ordering platform, and ecommerce add-ons.
Worked closely with leadership to be an active member of our Diversity and Inclusion programs, as well as Career
Development initiatives
WeWork, Sacramento, CA
1 yr 3 mos
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Was promoted into a CA Captain role and mentors 25 current and incoming community associate hires in Northern
California.
Cultivated and strengthened relationships with 60+ companies to guarantee a great experience working in our building.
Number one called out employee on Medallia for providing top customer service
Planned and executed curated 12 networking events monthly for our members & guests, resulting in above 85%
attendance
Sourced and managed 5 local partnerships in Q1 to generate a sense of community within the city of Sacramento.
Including secured discounts for our current members while supporting local Sacramento businesses
Manages event & hospitality OPEX of $2000 coming in under budget MOM (month over month)
Handles all incoming operations support requests and collaborates cross-functionally with various teams.
Assists in the sales journey working with Salesforce to streamline the sales process and support the sales teams.
SoFar Sounds, Social Media / Events Coordinator
1 yr 5 mos
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Handle all social media outlets pre, during, and post event
Facilitate day of operations to ensure flawless event execution
Create meaningful connections between show attendees and artists
Scout and recommend venues for upcoming shows in various cities
Kimpton Hotels and Restaurants, Sacramento, CA - In Room Dining Coordinator
1yr 4 mos
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Oversaw a team of In Room Dining servers to better facilitate the guest experience.
Took any and all room service orders and anticipated all guests needs, going above and beyond to make sure all
requests could be fulfilled in a timely manner.
Maintained an effective flow of communication with all departments, working closely with the front desk, back of house
kitchen, banquets, and restaurant staff.
Trained and oversaw incoming In Room Dining Servers
Implemented “Kimpton Moments” to surprise and delight guests.
Anónimo Grafico, Ilo, Peru - Social Media Strategist / Creative Consultant
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Developed various social media strategies to increase profitability of dozens of restaurants and bars in Peru.
Provided restaurant management consulting to achieve maximum productivity.
Oversaw the creation of original content for restaurants and personally photographed various menu items
Managed a team of creatives to meet various deadlines
Curated food tours around different cities in Peru
More job experience can be provided upon request
EDUCATION
Kendall College, Chicago - B.A. Hospitality Management
Cosumnes River College - A.A. Business Administration
CERTIFICATIONS
Harvard Business School / Approaching Challenges
OCTOBER 2019
