Nicole Napier

Nicole Napier 204 Woodside Drive, Baytown, TX, 77520 - -Objective To obtain a position where I can use my office and customer service experience to benefit the company. Education University of Houston- Houston, TX December 2015 Bachelor of Science in Psychology Skills Micosoft Office Typing: 72 wpm Data Entry: 5618 Multi-Line Phone System Customer Service Detail Oriented Communication Skills Filing Organizational Skills Employment/Experience Starbucks- Pasadena, TX October 2019-May 2020 Barista Rang up drink and food orders. Made drinks for customers. Helped keep store cleaned, organized and stocked throughout shifts. Suggested food and drink pairings. Knoah Solutions: Zillow- Las Vegas, NV April 2018-June 2019 Customer Service Representative Answered inquiries from consumers about various real estate properties on Zillow Group websites Connected consumers on the phone with real estate agents and brokers Attended group meetings once a week and answering any questions that members on my team may have Donor Services Group- Henderson, NV February 2017-April 2018 Fundraiser Fundraised for various non-profit organizations Telemarketer to individuals who had supported various non-profit organizations in the past Operated multi-line phone system Disys: Wells Fargo- Henderson, NV July 2016-November 2016 Temporary Loan Analyst III Reviewed mortgage loan documents Analyzed people based on their past financial history Processed loan documents to begin borrowers’ home loan approval process University of Houston- Houston, TX September 2014-December 2015 Admissions Telecounselor Processed incoming mail, answered correspondence, prepared outgoing mail Called students to find out if they were still planning on attending the university, and to let them know what was missing from their file Reviewed files, records, and other documents to obtain client request information Answered queries about the student admissions process MD Anderson Library – Houston, TX December 2012-May 2013 Library Clerk Helped to locate books for students Walked students to find books that were needed for research Requested books from other libraries in the University of Houston system as intra-library system loans References Available upon request