Niesha Nicholas

 Curriculum Vitae Niesha Crystal Nicholas Lp 53 Irving Street Thompson Lane, Petit Bourg-/- |-Summary:I desire and seek to build a career in the organisation where I can get the opportunities to prove my abilities by accepting challenges, fulfilling organisational goal and utilize my capabilities for the best benefits of the company. PROFESSIONAL EXPERIENCE: Unicomer- Peak Season Staff (CSR & Cashier) – 26th October-31st December 2017 Greets customers at the earliest convenient time to effectively identify their needs and encourage sales. Keeps abreast of all products and services, current promotional campaigns, special offers in order to provide advice and promote benefits to customers. Builds and maintains a customer base, establishes a professional relationship with each customer and actively participates in marketing events to encourage repeat purchases and achieve daily, weekly and monthly sales targets. Ensures stock is available before booking a sale and uses stock updates and not in stock listing to ensure availability/alternative products can be offered. Ensures all documents/processes pertaining to each credit and cash sales is correctly and thoroughly completed so that accurate information is entered on the appropriate computer software. Follows up on incomplete accounts or outstanding bookings reports and checks tickets and relevant point of sales on items to ensure that all accounts are actioned in a timely manner. Follows up with customers straight through until delivery to ensure that they receive service that exceeds their expectations. Assists in completing stock counts and sales reports daily to provide feedback to management. Performs any other duties as required by the Store Manager. Kiss Baking Company- Temporary Relief Receptionist – 16th August – 4th September 2017 Operate Switchboard Distribution of Cheques Meeting and Greeting of Customers Log in and out documents Ministry of Local Government- Attached to San Juan/ Laventille Regional Corporation Litter Prevention Warden, January 2013 - January 2016 Mobile and Foot Patrol the boundaries of San Juan / Laventille Boundaries. Educating/ communicating with the public of the Litter Act and offences of such law. Issuing Fixed Penalty, Litter Removal and Clean Up Orders, record keeping. Employee duty record keeping/perform sentry duties and write daily reports of duties. Along with Training in Court Procedures. Construct Accomplishment report for the period of work Results: Ensuring the San Juan/ Laventille region is rid of litter by citizens and is educated of the Litter Act. Critical Assets. – Human Resource Officer, December 2011- December 2015 (Part Time Basis) Conduct Interviews Take minutes Retrieval and perusal of documents and type documents Design and implement employment forms Design and implement Training and Development Programs Implement Customer Service Program Marketing Supervise Staff Create policy for OSH issues Implemented recruitment and Selection process Create, implemented Employees Code of Ethics hand book Compensation/ Incentives Benefits Talent Management and Succession Planning Coaching and mentoring Schedule meetings using Outlook Research , conduct and compile information Results: Exhibit the ability to learn: New organizational processes. Workflows Policies and procedures with minimal time. Best Practices in Human Resource Unemployment Relief Programme – Secretary in the Human Resource Department August 2011- January 2013 Provide me with the opportunity to: Sit in and conduct interviews Prepare rooms for interviews Draft, type and collate recruitment and termination letters Collect information from interviews, prepare, collate and maintain the documents in the file, events management Filing and retrieving documents Typing and photocopying documents. Front Desk Staff to attend to employees and customers queries Manage all incoming and outgoing correspondence, files and packages Manage office stock/ supplies Preparing of memorandum, correspondence, and reports Provide Administrative support to the Human Resource Manager Reviewing and screening of incoming and outgoing correspondence Determining priority calls Results: Created databases and spreadsheets that improved management files for the purpose of reporting information accurately. Colour coding files. Telephone and front office reception. Scheduling and calendaring of meeting Event planning Employee of the Quarter April 2012 Board of Inland Revenue – Internship May- July 2010 Reviewing performance appraisals Calculating vacation and sick leave of employees Working alongside the training and development officer as well as data entry work Results Granted me the opportunity of first-hand experience in the Human Resource Department and how information is kept confidential. Board of Inland Revenue (O.J.T) – Clerical Officer (Accounts Department) January 2010- June 2012 Distribution of TD4 slips Filing and retrieving of documents Typing documents Reporting to the Supervisor Payroll-Clearing the backlog based on the calculations for cashier allowances and monthly paid overtime. Data entry of PAYE, distribution of cheques as well as prepare bill invoices to be paid. Results: The backlog for employees’ overtime and allowances was cleared and updated Board of Inland Revenue– Tax Surveillance Unit – September 2008- September 2009 Filing and retrieving documents Typing and photocopying documents Reporting to the supervisor on updates of monthly paid overtime Distribution of TD4 slips plus data entry work. Results: Recognise for exceptional customer service delivery. Ministry of Works and Transport- O.J.T (October 2006 –March 2007) Work alongside the Administrative Clerk which entails filing, retrieving, typing and photocopying documents. Results: First-hand experience of office organisation and administration, records and database management EDUCATION ACCA- (2017) Certificate in Global Business Services (GBS) UWI-ROYTEC- Certificate in Soft Skills CTS College of Business and Computer Science Ltd/ University of Hertfordshire -) Bachelor in Business Administration Degree – Upper Second Class Division Cipriani College of Labour and Co-operative Studies -) Associate Degree in Human Resource Management Other Skills: Software: - Photoshop and Illustrator, MS Office (Word, Excel, PowerPoint)