Nimpha Abalorio

NIMPHA ABALORIO ELITE VIRTUAL ASSISTANT, SOCIAL MEDIA HUSTLER & CUSTOMER SERVICE REPRESENTATIVE CONTACT -- ABOUT I am an experienced virtual assistant who has a strong analytical and organizational skills. I value time and effort that's why I work quickly and efficiently. I always look forward to utilizing my experience in technology and acquired skills to be part of the development of your business. https://nimphaabalorio9.wix site.com/itsnimfa SOCIAL fb.me/itsnimfa @itsnimfa @itsnimfa @itsnimfa PERSONAL SKILLS Confident Versatile Resilient Creative spirit Reliable and professional Organized Time management Team player Fast learner Motivated WORK EXPERIENCE GENERAL VIRTUAL ASSISTANT, SOCIAL MEDIA MODERATOR Vogue Boutique Online Shop | Feb 2016 - March 2017 Managed social media accounts Created social media graphics for daily postings Increased social media following and clicks by 200% Other administrative task requested by client EXECUTIVE ASSISTANT, IT ADMINISTRATOR Civil Aviation Authority of the Philippines | Jun 2013 - Feb 2016 Managed e-mail and phone calls Facilitate internal communications Suggest more efficient ways to run the office and troubleshoot malfunctions Draft reply letters, investigation reports, and travel reports Create regular accomplishment reports and update internal databases Plan appointments and events Managed timeline for faster turn-around-time Provide efficient solutions for network and computer problems CUSTOMER SERVICE ASSOCIATE Convergys Philippines Services Corporation | Oct 2011 - Nov 2012 Resolve customer complaints efficiently via phone call Identifying and assessing customers' needs to achieve high satisfaction Build sustainable relationship and trust with customer accounts through open and interactive communication Take extra mile to engage customers Work with technicians to provide an efficient solution OTHER RELEVANT WORKING EXPERIENCE VIRTUAL ASSISTANT SKILLS Reliability Good Communication Skills Time Management Managing expectations and instilling confidence Resourcefulness Flexible Administrative Skills Advertising, Sales and Marketing Expertise in Microsoft Office Application Knowledgeable in Virtual Assistant software tools Data Entry and Product Listing E-mail handling Provide important information for new students about their pilot career Assist students in their license and other paper works Build sustainable relationship and trust with the student and their families Have thorough knowledge about aviation regulations personnel licensing Meet deadlines with efficiency STUFFS & CO. 2015 CUSTOMER SERVICE SKILLS Patience Attentiveness Clear Communication Skills Ability to use "Positive Language" Time Management Skills Ability to "Read" Customers Empathy Ability Persuasion Skills GRAPHIC ARTIST Troubleshoot basic computer problems Network connection set-up Printer installation set-up Computer set-up Inter-department file sharing Update file databases Reports directly to the Information Technology Department for unresolved issues CEBU PACIFIC AIR 2011 TICKETING SERVICE AGENT SOCIAL MEDIA SKILLS Strategy Planning Tactics and Execution Optimizing content and technology Creative mindset Writing Skills Analytical skills Leadership and communication skills Community Management Inspect, services and repairs C152/172 Ensures aircraft get regular maintenance and fit for operation Check for corrosion, distortion and invisible cracks in the fuselage, wings, tail, using x-ray and magnetic inspection equipment Assist the Senior Mechanic while performing regular maintenance by handing over tools and equipment needed Conducts routine and special inspections as required by regulations AVIATION MARKETING SOLUTIONS 2017 EXECUTIVE LIAISON OFFICER Create various designs for aviation enthusiasts Deliver orders upon request Monitor daily sales CIVIL AVIATION AUTHORITY OF THE PHILIPPINES 2014 IT ADMINISTRATOR Handling ticket reservations, cancellations and alterations in a very courteous manner Greet airline customers, help check baggage and assign seats on the aircraft AVIATION ACADEMY OF THE PHILIPPINES 2010 JUNIOR AIRCRAFT MECHANIC APPS AND TOOLS INTEREST Microsoft and Google Internet Communication (Skype, Slack, etc.) Travel Adobe Illustrator C3 Social Media Management Tools Food Canva D.I.Y. E-mail and Chat Software Tools Business Apps & Digital Storage Cars DISC PERSONALITY Compliance 9% Dominance 37% Steadiness 23% Influence 32% APPENDUM INTERNET SPEED TEST via www.fast.com LAPTOP SYSTEM INFORMATION