Ninilola A Kadara

NINILOLA A KADARA Lagos, Nigeria --SUMMARY ● Highly skilled personal virtual/office assistant with 4+ years of experience providing comprehensive administrative support to companies, executives and entrepreneurs. Proficient in managing calendars, data entry, customer/chat support, arranging travel, coordinating meetings, and handling confidential information. Proven track record improving efficiency, and delivering exceptional client satisfaction. Technologically savvy, and adept at utilizing various communication and collaboration tools. EDUCATION Abubakar Tafawa Balewa University – Bauchi, Nigeria. B.Tech, Biology Education WORK EXPERIENCE Corporate Communications Manager (remote) Gigathon Technologies – Lagos, Nigeria ● ● 2009 – 2016 2022 - Jan 2024 Champion communication, stakeholder engagements, researches, organization policies & benefits, and employee engagement. Develop job adverts to attract the right candidates & document the interview process, recruitment, managing client/employee retention, prioritizing staff's needs, and client relations/experience. Analyzing, and exploring different solutions, their benefits, risks, and impacts. Personal Virtual Assistant(CEO) 2018 - 2022 Gwan – Lagos, Nigeria ● Assisted with administrative scheduling, Project Management, people management, supporting and contributing to change initiatives, decision making, and operation of the HR department for the organization, drove lean time for the recruiting process from 65 days to 35 days in one year, people feedback survey and report. ● Managed, planned/organized events and outreaches, monitored a team of over 15 persons and maintained relationships with all department heads. ● Reporting directly to the national Coordinator and being involved in decision-making. Customer Advocate 2018 - 2019 American AirSea Cargo – Lagos, Nigeria ● Managed product, data entry, pushed tickets, gave information about new products, and services which resulted in customer retention with almost 35% success, and manually tested and reviewed digital products. ● Received 97% satisfaction rating from customers after completing phone, kept records of customer interactions, processed customer accounts, filed documents, and cold calls. ● On-boarded new clients, explained in detail how our services work, taught how to navigate through the website, followed up via emails, and phone calls, offered coupon codes for compensation, and handled social media responses, and feedback which brought about usage and knowledge of our services. Virtual Assistant 2016 - 2017 Kazany – Lagos, Nigeria ● Served as the first point of contact with regular client interfacing, providing optimal customer service at all times. ● Successfully managed multiple administrative projects per week. ● Handled travel management, social media handling, scheduled meetings, data entry, including researching itineraries, and documentation. Presenter 2017 - 2018 Nigerian Television Authority NTA – Minna, Nigeria ● Anchored weekly school debate programs aired on the local NTA channel with almost 15+ schools participating and maintained customer relationships. ● Voiced jingles for programs, media outreaches, and ads and Also interviewed staff for TV programs. CERTIFICATION/TRAINING Customer Care Professional, Effective Communication, Advanced Customer Service(Business Dev Training), Soft Skill Training, Data Analytics, Digital Marketing, Computer Proficiency in Microsoft Office, Business Development Training SKILLS Multitasking/Time Management, Customer Relations/Service, Attention to details TOOLS Slack, Trello, G Suite INTERESTS Humanitarian Activities Art & Crafts Interpersonal problem-solving, MS: Word, PowerPoint skills, Excel, Excellent Communication, Meeting Scheduling, Administrative Assistant, Cloud Space, Wonder Zoom, MS Office suite Discord Women Empowerment, Customer Satisfaction Social Healthcare LANGUAGES English Proficiency Native/Bilingual Development,