Niraj Kumar Singh

 NIRAJ SINGH E:-l M: - l L: www.linkedin.com/in/niraj-k-48a45a27/ l A: Bangalore, India l Summary Embarking on a transformative global journey, my career is a testament to strategic brilliance and empathetic leadership. Armed with an MBA from a distinguished UK university, my trajectory led me through pivotal roles at Accenture and collaborated seamlessly with Google's high-performing team. In these dynamic environments, I orchestrated triumphs in complex projects for Fortune Global 100 and 500 giants, showcasing a track record of delivering tangible, human-centric results. My tenure with top-tier consulting firms has been instrumental in shaping my ability to navigate a diverse array of industries. Through collaborative projects, I've engaged with sectors spanning technology, finance, healthcare, and more. The experience has honed my skills to seamlessly transition between non-technical and technical domains, solidifying my position as an adaptive leader capable of addressing multifaceted challenges. This adaptability has proven instrumental in the successful delivery of projects for clients in both the private and public sectors. Outside the scope of managerial responsibilities, my role extended to fostering innovation and collaboration within large, diverse teams. This unique exposure has not only enriched my global perspective but has also cultivated a deep understanding of the varied needs and dynamics present in different industries. Looking ahead, I am poised to leverage this wealth of experience to bring transformative benefits to future roles. Rooted in empathy and driven by results, my narrative extends an invitation to witness a journey woven with diversity, collaboration, and a profound impact on industries yet to be explored. Professional Experience Solutions Architect | PwC UK | London, England, United Kingdom | Jun 2022 – Dec 2023 l As a Solution Architect and Team Leader, I excelled in crafting and implementing tailored solutions that seamlessly aligned with strategic business objectives. My notable achievements include leading the successful design and implementation of Sage Intacct solutions across diverse industries. Proficient in translating business requirements into effective technical plans, my role emphasized meticulous documentation and a results-driven approach. With a proven track record in versatile contributions within the organization, I am poised to bring my skills and expertise to future roles. Key Achievements: Championed end-to-end technical delivery, leading define, build, model, and deploy phases for successful project outcomes. Demonstrated efficiency by handling numerous projects, ensuring their successful completion within specified timelines and budgets. Orchestrated the design and execution of customized Sage Intacct solutions, addressing the unique financial management needs of diverse industries. Result: Achieved a 15% improvement in financial process efficiency through tailored solutions. Aligned technical strategies with strategic business objectives, ensuring cohesive integration and driving a 10% increase in operational efficiency. Maintained comprehensive documentation, yielding a 20% reduction in issue resolution time and providing a reliable reference for system configurations and workflows. Spearheaded User Acceptance Testing (UAT), achieving a 95% success rate in meeting stakeholder expectations for system functionality and usability. Translated intricate business requirements into detailed technical specifications, contributing to a 30% reduction in project execution timelines. Proficient in all stages of software development life cycle including requirement analysis, architecture, design, coding, testing and defect analysis. Skills: Technical Documentation, Agile methodology, UAT, Financial Management, Cloud based solution, Test Planning, Stake holder Management, Solution Architecture, Cross function collaboration, Microsoft Power Apps, JIRA, Data Cleaning, Azure Devops, Adaptability, GL, AP, AR, Purchasing, Reporting, System Integration Google Implementation Team Lead | Accenture | Jan 2018 – Mar 2022 l As an Implementation Google Team Lead at Accenture, I achieved peak client satisfaction, ensured SLA adherence, and excelled in KPIs. Piloted the successful implementation of diverse ad campaigns on Google Display Network and YouTube, collaborating with internal stakeholders and supporting external customers. Spearheaded global initiatives, optimized processes, and ensured timely report delivery. Key Achievements Team Leadership: Elevated team performance, achieving 20% efficiency gain through the implementation of a scalable delivery model, ensuring projects consistently met or exceeded targets within scope, budget, and schedule. Project Precision: Established and maintained accurate Meeting Minutes (MOMs), action logs, and milestone documentation, enhancing project transparency and accountability. Internal Quality Enhancement: Successfully improved internal quality metrics by 15%, ensuring a seamless and high-quality service delivery process. External Quality Excellence: Exceeded SLA targets with an outstanding 98% external quality rating, showcasing a commitment to excellence in client-facing services. CSAT Triumph: Achieved a stellar CSAT score of 100%, highlighting a customer-centric approach and exceptional client satisfaction. RCA Effectiveness: Enhanced Root Cause Analysis (RCA) procedures, resulting in a 25% reduction in recurring issues and bolstering incident resolution efficiency. TRT Optimization: Optimized Turnaround Time (TRT) metrics, achieving a 30% reduction in processing times and ensuring prompt service delivery. Productivity Amplification: Effectively managed a large team, leading to a 100% increase in productivity. Retention Success: Effectively managed team dynamics, reducing attrition rates by 15% and enhancing employee satisfaction by 50% Proven track record in talent management, recruitment and team building activities. Skills: Workflow Management, Client Relationship Management, SLA Improvement, Ad Trafficking, Policy Compliance, Issue Resolution, Tag X Implementation, Coaching and Development, Full life cycle implementations, Content Moderation Cluster Operation Manager | Accenture | Jan 2016 – Dec 2017 l As a Cluster Manager at Accenture, I drove the transformation of microloan operations for India's underserved population in the Financial Services sector, employing a data-driven approach. By strategically integrating business process outsourcing and high-tech IT services, I aligned Accenture's offerings with the client's ambitious goals, emphasizing scalability, agility, and operational excellence. Key Achievements Operational Excellence: Utilized data analytics for a 30% improvement in customer onboarding and processing operations across diverse locations, setting a new benchmark for operational excellence. Strategic Alignment: Leveraged data insights to align Accenture's services with the client's strategic objectives, optimizing operations across 20+ locations and achieving a 25% increase in scalability and agility. Technological Innovation: Applied a data-driven approach to pioneer cutting-edge technology solutions, pushing the boundaries of microfinance capabilities. Client Relationships: Employed data analytics to foster robust relationships with the client, serving as a trusted advisor on IT and business processes. Surpassed stakeholder management goals with a 30% improvement in collaboration, ensuring successful project outcomes. Performance Oversight: Monitored key performance indicators using data analytics, consistently exceeding SLAs. Delivered insightful reports to drive service excellence and identify improvement opportunities. Vendor Optimization: Achieved 20% efficiency gain; optimized vendor management, reducing costs by 15%. Client facing role: Managed communication with client and various stake holders. Skills: Power BI, Excel, Lean Six Sigma, Salesforce, Customized reporting systems, KPI’s Dashboard, Performance Management, Conflict Resolutions, Problem -Solving Deputy Manager | Axis Bank Ltd | Apr 2011 – Jan 2016 l Top of Form In my role as Deputy Manager at Axis Bank, I ensured operational excellence through strategic initiatives, achieving a notable 20% reduction in processing time. With a focus on driving financial growth, I surpassed targets with a 15% increase in account balances and exceeded cross-sell benchmarks by 25%, showcasing my proficiency in revenue enhancement. My commitment to compliance led to a flawless record with 100% adherence to banking regulations, resulting in zero audit findings. Concurrently, I implemented targeted training programs that significantly improved team proficiency, evidenced by a 30% reduction in errors. Keen to apply these skills and accomplishments in a role that demands impactful results, utilizing effective leadership and strategic implementation. Skills: Quality Assurance, Risk assessment and Mitigation, Process improvement, Budgeting and Resource Allocation, Client Relationship Management, Data Analysis, Project Management, Asset and Portfolio Management, Product Development, Vendor Management Education PWC Technology Academy, Technology Solutions l Belfast Metropolitan College | Feb 2022 - Apr 2022 l Participated in the PWC Technology Academy at Belfast Metropolitan College from Feb 2022 to Apr 2022. Developed proficiency in Python programming, data analytics (SQL, Excel, data visualization), and gained insights into Cloud Computing and Digital Transformation. Acquired skills in Agile project management, business analysis, problem-solving, communication, collaboration, adaptability, and continuous learning. Master of Business Administration (MBA) l Queen's University Belfast | 2020 – 2021 l United Kingdom My MBA journey equipped me with a strategic perspective on sustainability, efficiency, and innovation. Proficient in marketing, financial decision-making, and analytics, I'm poised to contribute strategically and make data-driven decisions in future roles. The hands-on consultancy projects further honed my problem-solving skills, preparing me to drive success and innovation in dynamic business environments. Award: Achieved 'Graduate Plus’ recognition for mastery in leadership skills during MBA program. Skills: Strategic Planning, Financial Decision-Making, Business Analytics, Leadership, Cross-functional Collaboration, Data Visualisation, Managerial and Financial Accounting, Budgeting, Financial Analysis, Cash flow management, Account reconciliation, Taxation Certifications Certified in the Foundation of Project Management, authorized by Google Lean Six Sigma Certification- Green Belt, Issued by KPMG Alteryx Foundational Micro-Credential Google Certified: The Fundamentals of Digital Marketing Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate Extracurricular Activities **Guest Speaker, Queens Management School, Belfast: ** Addressed MBA students on multiple occasions, providing insights on Careers in Technology and the Future of Work. - **Homelessness Fundraiser: ** Successfully organized and raised funds to support homeless individuals, contributing to community welfare. - **Meals on Wheels Volunteer: ** Delivered meals to vulnerable and elderly individuals, providing support to those in need.