Nirrmala M

Nirmala M Gowda Mobile:-/-; E-Mail:-/- PROFESSIONAL SYNOPSIS Have15 Years of experience in corporate sector as accounts professional. Proficient in managing efficiently e2e process for Accounts Payable/Debit Balance clearing/ Payroll Accounting and HR backend work Process. Ability to support and sustain a positive work environment that fosters team performance with strong communication skills. To apply my work experience and knowledge in making an effective contribution towards growth of the organization and personal front. PROFESSIONAL EXPOSURE Accenture Solution Pvt. Ltd. - Bangalore - Jun’2007 to Aug’2020 Job Profile: Have 13+ years of experience in P2P and R2R – Accounts Payable, Debit Balance clearing, Payroll Accounting, HR backend work and Bank Card Admin, Event Cost Analysis and Bi Monthly Vat Reconciliations under Process domain in Accenture. Served as a Business Advisory Senior Analyst (Payroll accounting Team Lead) _ Payroll Accounting and HR Backend work process lead for 3 banners (Canada ,US & SG). Responsible and accountable for the complete e2e account, for continuous improvements using metrics to identify risks and opportunities. Responsible for achieving defined client SLA’s for the contract, and for managing delivery risk. Started my career in Accenture as a process associate and served for 3 different clients in PTP and R2R tower. 3. Project: Camaro –UPS (Singapore UPS Payroll) Designation: SG Payroll Lead, Profile: R2R – Payroll Accounting Period: Sep’19 to Aug’20 Have transitioned the SG Payroll process for Malaysia, Korea and Singapore Entities through Remote KT All related DLP’s are prepared for all transitioned entity and cross trained the process to the team. Developed and managed balanced solutions for continuous improvements using metrics to identify risks and opportunities. Have been interpreted key metrics to identify poor-performance by doing RCA and by recommending corrective action to resolve the problem. Raise opportunities for improvement before they become problems that affect the client. Familiar with how to identify and resolve or escalate difficulties and challenges within the scope of my process. Encourage a culture of teamwork by organizing knowledge sharing activities. Enabling my team members to be cross-trained and skilled to support flexible staffing and resource utilization. Have led the team in planning phase and ensured critical deadlines and dependencies were identified and addressed. Relationship with Business Partners: Daily & Weekly call with the Business Partners (Operation Managers) from onshore to discuss on the Issue Log for the week if any. Implementing Control’s to overcome the process challenges. One point of Contact for Queries and escalation Weekly call to discuss on the process maturity assessment for the specific zones and to implement best practices to achieve the required maturity assessment scores. 2. Project: Hudson Bay Company Designation: Payroll Accounting and HR Backend Work Process Lead Period: May’14 to till Aug’19 Key Deliverables: Have transitioned the US Payroll Accounting and Payroll Service center work and successfully stabilized. Performing Quality audit for all the Federal and State withholding tax payments, Payroll GL Reconciliations, Journals and Reports which is done by my team. Support onshore Payroll Service Center to process the payroll back end data entries. Responsible for achieving defined client SLA’s and for managing delivery risk. Responsible for setting individual team member performance objectives that align to the overall objectives of the team. Understanding the use of analytics and provide insight of it to make the improvements to our client’s operations. Developed and managed balanced solutions for continuous improvements using metrics to identify risks and opportunities. I was part of wave 1, 2 and 3 RKT (Reverse Knowledge Transfer). After wave 1 RKT Plan I have took up the new project and transitioned the Event Cost Analysis and Bi Monthly Vat Reconciliations and payroll process through remote KT. I have performed this activity without much support and then cross trained the all the activity to team. Based on the performance I have got the additional project which need to transition from US Payroll team to Bangalore Payroll team. I have Transitioned the additional HR backend work of Saks _PSC from US. Relationship with Business Partners: Daily &Weekly call with the Business Partners (Operation Managers) from onshore to discuss on the Issue Log for the week if any. Implementing Control’s to overcome the process challenges. One point of Contact for Queries and escalation Weekly call to discuss on the process maturity assessment for the specific zones and to implement best practices to achieve the required maturity assessment scores. Incidental Responsibilities: Maintaining performance metrics for Team Responsible for all the Process documentation and answerable in the reviews by handling & updating - SIPOC, FMEA, 3 X 3 and Visual charts on regular basis Conducted cross training & refresher training, Daily Team huddle. Documenting & updating the DTP’s (Desktop top procedures) on regular basis. Fundoo Spoc and Part of PPA Team – Organizing Events (Fashion Show, Dance, Friday Fundoo etc.) Responsible for preparation of process decks for client visits and presenting them. Team member’s performance review, regular interactions and resolving the issues. Encourage a culture of teamwork by organizing knowledge sharing activities. Part of BCP (Business Continuous Planning) in Business Continuity Management. Part of CDP (Client Data Protection) – RORO (Roll on and Roll off) for complete Project and Citrix and Share drive access tracking. Standardized the Process by introducing control mechanism Part of Process Improvement projects and Automation Project’s 1. Project: Pegasus Designation: Senior Process Associate& Quality Controller , Profile: P2P – Invoice Processing Team Period: From June 2007 to October 2010(3.5) A. BSS Team for 6 Month Worked in BSS Team for 6 Month - Attending the call and the E-mail queries from client and vendor, all the issues are taken on priority and solved with a quality outcome. B. P2P – Invoice Processing Invoice Processing, E2E vendor statement reconciliation& Match Exceptions, Quality Controller Handling the Legal and Final Notices and Generic E-mail box queries Being a back-up for the SME, in his absence conducting the team huddle, handling escalations, attending Client’s call, allocating the work according to the inflow volumes, ensuring SLAs are met and completing other process related activities. Identifying the type of Purchase Order & matching the Invoice with the Purchase Order. Posting the Invoices in SAP(MIRO) Parking the Invoices in SAP (MIR 7) Rejection of Invoices to the Vendor(Price Mismatch/Quantity Mismatch) Interaction with the PO Buyer for the Goods Receipts approval Posting Non- PO entries for Utility Invoices Clearing Reversal Transactions through F-44 T-code Handling the Legal and Final Notices and Generic E-mail box queries. E2E vendor statement reconciliation. Providing data for Governance call with the business for monthly. Updating LWI (Local Work Instruction) for the process whenever there is a change in the process and getting sign-off from the business. Quality Controller for all reports. Trainer - AP process both application & process. Being OPEX SPOC for my team – preparing the OPEX doc for the process and training team members and new joiners on OPEX and Built process map like SIPOC, HLPM, SWI, FMEA & RACI. Process Control and Reporting Activities: Top 20 Vendor Reconciliations (KPMG Audit Requirement) Quality Check for high value invoices Booking the credit notes with missing information (Ex PO Number/Related Invoice number), to the Financial Director Cost Centre & reconciling them on a weekly basis Control Check on VAT Codes for Foreign Invoices, to facilitate accurate Intrastate Reporting to HMRC (Her Majesty Revenue and Customs) Validation and Follow up on payment block transaction’s Duplicate Invoice Analysis before the payment run Reconciliation between the scanned Invoices and actioned Invoices Weekly Reporting to the Client (Match Exception/First Time Pass/SLA/A Block/Outstanding Legal Notice) Weekly Calls with the client (Match Exception/Legal Notice) Interaction with the PO Buyers/Vendors & Legal team on Legal Notices Team Co-ordination: Driven OPEX Program to stabilize the process (FTE Utilization/Accuracy/volume) I was involved during the migration of ERP system – (FISP to SAP). Trained the team members on SAP during Go Live Period. Process Improvement: Advised to create the Macro spread sheet for to check Duplication of invoices Suggested for Foreign VAT Code reconciliation Re-designed the Match Exception follow up process, which impacted in the reduction of FTE Implementation of Open Credit Note follow up process Follow up process implemented for Legal Notice and Reminders C.Designation – SME – Debit Balance Collections Process (P2P) Period: Oct’10 to Apr’14(3.7) Role & Responsibilities: Debit Balance – Collections Process Being a back-up for the Supervisor, in his absence conducting the team huddle, handling escalations, attending Client’s call, allocating the daily work according to the inflow volumes, ensuring SLA’s are met and completing other process related activities. I have transitioned the Debit Balance process through Remote KT. Have successfully stabilized the process from Go-live. Have prepared the DTP and OPEX documents to the new process. Have trained the new joiners, team members and have shared the process knowledge within the team. Responsible of minimizing the amount of money that the vendor owes to Client. The activity involved vendor debit balance reporting and minimize Vendor debit balances by transferring the debit balance from one site to another site. Creating Account Payable Authorization Number, Provisions or Holdbacks are created against different scenarios and reversed as per scheduled deadline with approval. Doing Quality check of all the batches created by team members before approving and once the batches are processed. Have been working efficiently on the project (Debit balance vendor analysis) which have been assigned by the client and have been reported to the management and Client. Prepared monthly dashboard and SLA/KPI & OPEX reports. Have a good Rapport with the Clients and have handled the client calls on weekly basis and the queries have been put across and found the resolution. Process Control and Reporting Activities: Debit balance Vendor Account reconciliation Top 20 Vendor Reconciliations (KPMG Audit Requirement) Validation and Follow up on payment block transaction’s GE Money Financial Services Ltd., as Customer Service Representative from Oct 2005 to May 2007(1.8) Role & Responsibilities: Customer Service Representative Handling Top up personal loan for existing customer. Calling customer and informing about the Top up loan offer and benefit of transferring the personal loan from different bank and convincing them to come down with the required document to branch. Convincing them and processing the complete e2e formality and submitting the document for the approval. Professional Achievements: Got Appreciations for achieving the given target. Awarded several “Numero Uno” & “Good Samaritan” award for delivering consistent and superior performance. Received appreciation from Client, Vendor and from the Management for quick action on received e-mail queries and reducing Legal Notices. Received several appreciations from clients for various contributions in Debit Balance and Payroll Team. Prepared LWI /DTP to help the team and for the new joiners. Received Spot Awards. Recognized for going beyond the duty to support other team members. Received a monetary recognition for team building activities. PROFESSIONAL QUALIFICATION B.B.M (FINANCE) from Maharani’s arts and Commerce College for women, Bangalore. (2001)-52% PRE-UNIVERSITY (HECA) Miranda College, Bangalore. (1998)-64% S.S.L.C. Sir. M. Visveswaraya pre-university composite college (High school section), Bangalore. (1996)-52% ADDITIONAL QUALIFICATIONS/ ERP EXPERIENCE Tally People Soft (FISP) SAP ORACLE & Oracle Fusion PERSONAL DOSSIER Name :Nirmala M Gowda DOB : 02/05/1980 E-Mail id :-/-Mobile : -/- Languages Known :Kannada, English, Hindi & Tamil Residence Address : # 171, “SreenivasaNilya”, MichealPalya, Indiranagar 1st Stage, BANGALORE – 560038. Passport :Valid until Oct-2020 US VISA(B1/B2) :Valid until 22 APR 2028