Nivedita Dwivedi

 Nivedita Dwivedi Dilshaad Garden, Delhi (110095) E-mail-Mobile No:- ____________________________________________________________________________________________________________________ Mission: To be a facilitator for positive, result-oriented change within organization. Looking out for Work from home opportunity Skills Organization and Time Management Accuracy and Attention to Detail Knowledge of Relevant Software Administrative Skills / Timesheet & payroll management Professional and effective interpersonal & communications skills Meeting and presentation Client Vendor Management Reputation management CTI InfoTech (IT Recruitment firm) (May 2018- May 2019) Designation: Candidate relation Manager (IT Software Company) Location: Noida (worked remotely from home on contractual basis) Job Profile Candidate Relation Manager (Remote). Building and maintaining relationships with clients/vendors and key personnel within companies like (Cognizant and TCS). Attending meetings with clients/vendors to build relationships with existing accounts. Working closely with Accounts Manager on invoices, pending payments, and bills generated by vendors using QuickBook and other internal accounting tools. Escalating and resolving areas of concern as raised by clients on contract type of IT consultant ( W2,1099,C2C). Carrying out client/vendors and consultant satisfaction surveys and reviews. Updating the CRM and ensuring account managers are aware of changes within clients. Liaising with internal departments to ensure client needs are fulfilled effectively. Orientation and onboarding of new IT consultants in CTI InfoTech. Maintaining and managing timesheets of IT consultants for the further payment process Processing payments using Quick Book an accounting software. . Masterkey Hospitality (Hotel Marketing Agency) (USA) (Jan 2017- Jan 2018) Designation: Client Support Specialist Location: USA (Worked remotely from home on contractual basis) Job Profile Client/ Sales Support Specialist (USA) Handling online reputation management by providing virtual support to Hotels of Brand (Choice and Wyndham) under Master key hospitality. Monitoring and addressing all brand related mentions/comments/queries on social media, hotel websites and other travelling websites e.g. (trip Advisor, booking.com, google.com, yelp.com etc. Respond to every negative review in an amicable manner and to ensure that guest receives a timely response. Creating promotions and campaigns to increase the visibility of hotels on different travel websites e.g. (Expedia and Booking.com). Working on referrals and transferring them into ZOHO CRM for further processing and converting them into successful booking Working on RFP (Request for Proposal) a formal solicitation for bid on corporate and governments bookings for a large number (over 50 rooms) and long duration (over 6 months and over years). Great Techno Tycoon (April 2016-Nov16) Designation: Business Development Executive (IT Software Company) Location: Indore Head Office India Job Profile Business Development executive (Remote) Business development / Cold calling/Scheduling meeting/Emailing/Follow up with existing client’s / Revenue generation Philips Electronics India Limited (Oct’13 – Dec’13) Designation: HR Intern to HR Manager-South Chennai – Regional Office. Job Profile Re-design new employee Induction program in south / Develop level wise content. Assist HR manager in Recruitment process / Documentation / Training schedules & Employee policy content creation. Key Learning as HR intern Recruitment- Candidate Screening from multiple source~ HR consultancies / Recruitment firms / online sites / Employee references. Re-designed content for induction ~ developed presentation (Visual) on Philips History/Heritage/Vision/ Mission / Work culture / Policies / Employee benefits. Co-ordination with sales team for training needs / Time availability / Scheduling in Calendar. Key Achievement as HR intern Coordinated Closure of 2 sales officer positions / Entry level recruitment. Submitted “PRARAMBH “the document for new joiner induction. Conducted survey with Sales team for training needs, submitted survey analysis to HR manager Studied training content/presentations by training vendor, presented vendor feedback to HR manager Speak Easy (Aug2012-Aug13) Designation: Education Counselor Hyderabad Job Profile: Conducting student induction in the institute / Explaining Schedule / Training module brief / Trainers profile / Expectation setting from students & Course. Key Achievements Induction of 27 batches of students across 10 branches. Developed content for student induction / process / Timeline / Training calendar. Apollo Health Street (Aug2008-Jul 12) Designation: Senior Claim Analyst Hyderabad / US Industry – US Healthcare – Insurance Job Profile: Responsible for calling Insurance companies in (US) on behalf of Hospitals/Physician’s and follow up on outstanding accounts receivables/Review Claim submitted by Hospitals / Review Insured’s insurance policy / Basis patient eligibility check billing accuracy / Report incorrect claims / payments by Insurance Company/ Rebill the difference amount. / converting unpaid claims into paid claims. Manage team of 10 associates for payment process / review daily output. Key Achievements &Recognition: Successfully managed Emdeon claims worth 100 Mn dollars from-. Ensured teams productivity of 100 claims / person above the company average of 80 claims. Successfully conducted on job training for 7 new joinee team members. Ensured teams quality output of >95 % for the year 2011/ 2012 Awarded best performing team on the floor for 3 quarters out of 8 quarters. Education: (M.B.A) Osmania University -) Specialization: Human Resource Management ~ (GPA 2.5/4) (B.Sc.) Osmania University. -) Specialization: Microbiology (69.4%) 12th (Kendriya Vidyalay) CBSE Course: Science (60.0%) 10th (Kendriya Vidyalay) CBSE (58.0%) Computer Skills: MS Office (Word/Power point/ Excel)/ CRM. PERSONAL DETAILS Sex:Female Date of Birth:13TH March 1985 Marital Status:Married.