Njang Tabendang

Njang Tabendang, CCNA-| - | Dubai, UAE | Cisco ID: CSCO- LinkedIn: www.linkedin.com/in/njang-tabendangb2b21856 SUMMARY Computer Network Engineer / Technical Support Engineer / Systems Administrator / L1, L2, L3 IT support Specialist with 8+ years of experience. Led, Conceptualized, Designed, Implemented, maintained while troubleshooting Large-Scale Enterprise Network solutions by Spearheading projects using Cisco Routers/Systems, Switches, Mikrotik, Ubiquiti, Netgate Pfsense network devices achieved in teams of up to 10+ Professionals, rolled out 20+ Business Grade Information Technology Solutions impacting/benefiting 50,000+ users, generating 200,000+ USD in combined additional revenue/returns and still counting till date. Planned and executed systems which required skill set for the listed tasks and technologies; CCNA Routing and Switching, Virtual Private Network (VPN), IT Support, Group Policy, Windows Operating System, Dynamic Host Controller Protocol (DHCP), Domain Name System (DNS), Cisco Systems, Etherchannel, Network Administration, System Administration, IT Support, Open Shortest Path First (OSPF), Wireless Networks. PROFESSIONAL EXPERIENCE Musango Travel and Logistics Agency Senior IT Support Specialist / Technical Support Engineer Jan 2019 – Jan 2022 Buea, CM ✓ Improved Ticket Sales Service efficiency 90%, accelerated Customer wait time 70% which in turn eliminated annoying queues. ✓ Reduced customer complaints 70% boosting customer happiness and Retention rates 90% in travel ticket acquisition procedure throughout 5 Branches Nationwide. ✓ Ensured an all-time high 50% yearly increase ticket sales rate for the 2019/2020 and 2020/2021 consecutive business years. • Overhauled Network Systems to achieve 98% uninterrupted internet connectivity uptime in all 5 branch offices by deploying locally built 3 WAN, 1 LAN Pfsense box Server per location. • Prioritized High availability of internet connectivity (Load balancing), and guaranteed reliable access to cloudbased Ticket Sales/Management software 90%. • Reorganized revamped and customized LAN for seamless User Experience with features including; DNS and web Content Caching, Bandwidth Savings, Performance statistics, Network security; firewall and adware and malware filtering all on each Pfsense box. • Co-ordinated the Set Up of Windows Server 2016 for Authentication, Accounting, and Authorization (AAA) with RADIUS and administered Active Directory, Group Policy, DNS, DHCP, Back Up/Recovery, Printers, software updates and User Accounts. • Established VPN remote access using OpenVPN protocol on Mikrotik RB1100AH for 24/7 secure Network Management/Monitoring purposes. Symcast Telecoms Chief Technical Officer / Systems Engineer / Wireless Network Engineer Feb 2017 – Jan 2019 Buea, CM ✓ Conceived, co-founded, directed and realized city-wide Mini ISP System with LAN Video streaming services. ✓ Guaranteed 99%+ internet connectivity Uptime via Ubiquiti PPP and point-to-multipoint wireless distributed RF/Wi-Fi hotspot system. ✓ Managed a 10-man team on budget of up to 40,000+ USD which served 10 000+ users/clients yielding 20000 USD+ in yearly revenue. • Introduced, programmed 2 Cisco 3750 L3 Switches and 1 Mikrotik (RB1100AH) enforcing VLANs, Switchport security, Hotpot and RADIUS User manager (802.1x) accordingly to Certify 98% LAN user uptime, usability, accounting, authentication and authorization (AAA). • Leveraged and enacted 2 WAN, 1 LAN Pfsense server (load balancer) integrated Firewall, adware/malware filtering and Web Content Caching Confirming 99.9% ISP User uninterrupted Internet connection access. Thus, an optimal User Experience. • Effected Remote access upheld by L2tp/IPsec VPN tunnel solution on router board to allow secure network management/monitoring and troubleshooting by technicians which refined Customer support by 30% in total. Justice and Equity Prison Fellowship Network Administrator /Network Engineer Jun 2014 – Feb 2017 Buea, CM ✓ Enhanced employee productivity 30% by applying User Mac-Address internet access control (ACL) minimising problem of internet connectivity misuse/abuse by authorized staff, non-authorized staff and non-staff. ✓ Saved bandwidth at 25% rate and limited room for bandwidth overload under 2%. • Systematically targeted user mac-addresses in Cisco 2911 router whitelist model system to explicitly allow all staff and company devices access to network (LAN) resources like printers, and file system servers. • Categorially denied all user access to internet connectivity unless explicitly allowed thanks to ACLs. • Configured, deployed and troubleshot, active directory, group policy, file sharing, print services, backup and restore on Windows server 2012 system for 35 computers. • Launched and managed Wordpress Website ( https://www.jepfc.org ) and Facebook page to assure 70%+ online presence and organizational credibility. EDUCATION Goodmann Institute of Technology Diploma in Computer Networks and Telecommunication • Awards: (only 5 awarded to class), Director’s List 2013 (top 10%) Jun 2013 Buea, CM OTHER • Languages: English (fluent), French (intermediate) • Certifications: CCNA (February 2020), Cisco Certified Network Associate. • Training: Windows Server 2016 Administration by Udemy, NDG Linux Unhatched by Cisco Networking Academy, Introduction to Cybersecurity by Cisco Networking Academy. • Technical Skills: Cisco Systems Products, Troubleshooting, Computer Networking, Wide Area Network (WAN), Remote User Support, Technical Support, Network Security, Communication, Leadership, Hyper-V, Python (Programming Language), Microsoft Office, Microsoft PowerPoint, Microsoft Excel, Customer Service, Customer Satisfaction, Remote User Support, Virtual Router Redundancy Protocol (VRRP), Network Address Translation (NAT), Routing Protocols, Technical Support, Network Infrastructure, Windows 10, Microsoft Operating Systems, Microsoft Word, Network Trouble shooting, Router Configuration, Secure Remote Access, Radio, Routers, Cisco Routers, Network Design, Internet Protocol Suite (TCP/IP), Transmission Control Protocol (TCP), Computer Network Operations, Information Technology, Closed-Circuit Television (CCTV), Computer Hardware and Software, IT Operations, SEO, Adobe Photoshop.