NJOKU, CHIDIMMA CHRISTINE
Contact Address: No 6 Iya Oloye, Maryland, Lagos State.
Tel: (-)
Email Address-～ADMINISTRATIVE AND SERVICE CLIENT PROFESSIONAL～
A self-driven, multilingual professional with expertise in customer support,team management, and office
support, I have leveraged on my skills, dynamism, relationships and mastery of French and English to
deliver outstanding support to companies in the media ,travel and educational services industry of Nigeria. I
was involved in the start-up of IROKO+ operations in its first foreign market, in all FSA (French Speaking
Africa).. Ml PROFESSIONAL EXPERIENCES
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IROKOTV.COM $ IROKO+ (FRENCH CHANNEL) 12/– till date
IROKO+ Team Captain 12/2017 – till date
Working closely with the Product Manager and Customer Support team leader to ensure the smooth
running of our daily activities.
Escalating /reporting customers issues to the tech team for quick resolution.and assisting in creating
monthly team schedule and reporting lateness/absenteeism.
Organising weekly meetings with the team to help improve quality of service provided and sending a
clear and timely daily reports to team managers.
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IROKOTV.COM & IROKO+ (FRENCH CHANNEL)
Bilingual Customer Support - 12/2015 - 2016
Assisted in pioneering Bilingual Customer Service Support Department (First Recruit).
Provided excellent customer service and convey information clearly and politely via multiple
support channels- Tickets (3000+ chats), Phone calls, Live chat (20000+) for website and Mobile
(Facebook chats and comments,Google Play store comments.Whatsapp and calls.)
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Brainfield Primary And Secondary School, Port Harcourt - Rumuokoro
French Teacher 12/2012 – 6/2013
Managed Examination and Test papers of my students in an accurate manner.
Handled other tasks assigned as well as assisting in preparation of school events.
Helped my class students attain competency in the French language.
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French Teacher,Argungu, Kebbi; 10/2010 - 10/2011.
Government Arabic And Islamic Secondary School
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Part-time French Facilitator, Lagos / Delta-Asaba 5/2009 –7/2010
Vigil Travels And Integrated Solutions
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Interpreter/Usher (Part-time); 9/2009.
Town Criers,Lagos, Nigeria
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Sales Executive (Cherie Noodles); Crown Flour Mills.Lagos 2008
EDUCATION
Masters of Arts, M.A French Language, Imo State University, Owerri (In progress)
B.A, French Language, Imo State University, Owerri (Second Class Lower Division) 2009
CORE STRENGTHS/ SKILLS SET
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Problem solving and strategic planning skills
Excellent interpersonal skills
Excellent communication skills
Organizational skills
Proficiency in Microsoft Office Suite
Tact and diplomacy
Troubleshooting Skills
Teamwork skills
Ability to remain calm under pressure
Impeccable French speaking skills
Stress tolerance
LEADERSHIP EXPERIENCES
Corps Liaison Officer : National Youth Service Corps, Argungu,Kebbi State, Nigeria
General Secretary Skills AcquisItions,National Youth Service Corps,Arg-Kebbi State, Nigeria
Polling Officer: Independent Electoral Commission Kebbi state (Gulma) — Ad hoc Staff 2011
INTERESTS
Travelling, Networking, Reading Books and Listening to Music
❖ References are available upon request.
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