Nneka Elodi

ELODI EVAN NNEKA M.SC B.SC HSE QAQC DIP.CS RELATIONSHIP MANAGEMENT | OPERATIONS | SECRETARIAL | CUSTOMER SERVICE | ADMINISTRATION-|| -, - https://www.linkedin.com/in/nneka-elodi-okeke-b297701a3/ ABOUT ME Personnel Management Executive, Relationship Management Expert and a Secretarial/Administration Specialist, A graduate with a degree in Accounting, Master`s Degree in Human Resource Management HRM, Certifications in Project Management, Customer Service and Quality Control Quality Assurance, Core management experience from The Janssen Pharmaceutical Companies of Johnson and Johnson and Bank of Industry, Result oriented and will add value to prospective organizations, Confident of an increase in organizational growth and development. SKILLS Personnel Management PA Customer Service Operations Human Resource Microsoft office Business Development Administration Secretarial • • • • • • • • • • • • • • • • Service Operations Project Management HSE Client Relations Team Lead Relationship Management Management Quality Control & Assurance CERTIFICATIONS South American University: M.sc - Human Resource Management: 2018 University of Winneba Ghana Winneba: B.sc - Accounting (Honors): 2014 Health Safety and Environment HSE: Proficiency Certificate: 2018 Quality Assurance Quality Control: Proficiency Certificate: 2018 Project Management: Proficiency Certificate: 2018 Customer Care: Proficiency Certificate: 2018 Diploma Certificate in Computer Studies: 2004 National Youth Service Corps: Certificate of National Service: 2017 NYSC Road Safety Corps Asaba: General Secretary – Proficiency Certificate • • • • • • • • • CAREER / WORK EXPERIENCES BIC WORLD INTERNATIONAL (Lucky Stationary Nig Ltd) (Oct 2021 – March 2023) No 1 Sylvia Crescent, Anthony Village Lagos, Position: Office Manager / Admin Executive Duties / Responsibilities / Descriptions • • • • • • Proactively manage, coordinate and organize activities and schedules for the General Manager including meetings and correspondence (email and voice-mail). Identify and respond to all requests that can be dealt with independently and confidentially. Prepare correspondence, materials and agendas, meeting minutes, action logs and ensures timely follow up. Ensure related travel and hotel accommodations are arranged Communicate with other representatives and service agencies, on behalf of the GM, who may be participating in committees, task forces, network organizations and other responsibilities. Manage and coordinate office operations. • • • • • • • • • • • • • • • • • • • • • • Implement, manage, and maintain record keeping, confidential personnel files, purchasing and inventory control systems. Assist with Human Resources management: Filing of employee records, recruitment, orientation and training of staff when applicable Manage office equipment, maintenance and service contracts and systems. Manage technology and telecommunications systems and provide general support to staff. Create and maintain an administrative filing system. Prepare, respond to and file correspondence on behalf of the LOC. Assist in the onboarding process for new hires Address employees queries regarding office management issues (e.g., stationery, Hardware and travel arrangements). Liaise with facility management vendors, including cleaning, catering and security services Plan in-house or off-site activities, like parties, celebrations and conferences. Maintain an inventory of office supplies and equipment. Support daily functioning of building/office. Schedule appointments and meetings as needed. Monitor and purchase supplies along with organizing supplies and office records. Ensure professional appearance of office through organization and supplemental cleaning as needed. Assist team in obtaining needed information or tools for programs. Enhance program functions through support and flexibility. Supervision and coordination of administrative support staff, receptionists, and maintenance teams. Monitor quality of work, undertake performance reviews and assess training needs. Administer facility maintenance contracts including cleaning, security, repairs etc. Oversee coordination of schedules, efficient work distribution and relief needs as required Assist colleague / Support other department whenever necessary KEY ACHIEVEMENTS AT BIC WORLD INTERNATIONAL (LUCKY STATIONERY) • • • • • Excellent time management skills and ability to multi-task and prioritize work. Attention to detail and problem-solving skills. Excellent written and verbal communication skills. Strong organizational and planning skills in a fast-paced environment. A creative mind with an ability to suggest improvements. Janssen Pharmaceutical Companies of Johnson & Johnson (May 2017 – Sep 2021) Landmark Towers, 5b Water Corporation Road, Oniru, Victoria Island Annex, Lagos, Position: Executive Assistant / Office Administrator Descriptions • • • • • • • • • • • • • • • • • • • Prepare and maintain all reports for the management team on various client’s account Organize with meeting with internal and external stakeholders Onboard new staff and ensure authenticity of all client information Monitor and maintain office equipment, inventory supplies, and order replacement supplies as needed Welcome visitors and providing assistance as needed Act as the point of contact between the manager and internal/external clients Manage agenda / diary and schedule meetings and appointments for the upper Management Organize / set up the company’s conference room for important meetings Organize catering, coffee, or other refreshments as needed Organize special functions and social events Assist / Make travel arrangements for office staff and managers Prioritizing and working with little or no supervision Source office supplies Track / Keep stock of office supplies and place orders when necessary Coordinate building and maintenance issues for general repair and updates Monitor incoming and outgoing mail; receive and sign for mail/packages from couriers and delivery to proper recipient Prepare correspondence, documentation, and presentation materials Maintain accurate records of all activities and transactions. Attending to Distributor queries via email and telephone Process orders based on credit on statement of account and commissions • Assist colleague / Support other department whenever necessary KEY ACHIEVEMENTS AT JANSSEN PHARMACEUTICALS COMPANIES OF J&J • • • • • Work experience as an Executive Assistant, Personal Assistant, or similar role. Outstanding organizational and time management skills. Excellent verbal and written communications skills. Discretion and confidentiality. Familiarity with office gadgets and applications (e.g., e-calendars and copy machines). BANK OF INDUSTRYT -) Okpanam Road, Asaba Position: Credit Analyst (NYSC - Call Member) Description: • • • • • Prepare BIR Form for Youth Entrepreneurship Support (YES) Program with minimal supervision. Prepare BIR Form for Graduate Entrepreneurship Fund (GEF) Program. Prepare Offer Letters for Term Loan and Working Capital Loan under the Bank of Industry “Youth Entrepreneurship Support Program and Graduate Entrepreneurship Fund”. Weekly preparation and filling of minutes of meetings. Prepare of Customer’s Monthly Statement. KEY ACHIEVEMENTS AT BANK OF INDUSTRY NIGERIA (ASABA) • Preparation of Credit Appraisal Reports (CAR) BANK OF INDUSTRY NIGERIA (July, 2013 - 2015) 23, Marina Street, Lagos Island. Position: Relationship Officer – Secretary to the AGM (Industrial Attachment) Description: • • • • • • • • • • • • • • Prepare Weekly Meetings. Prepare and document Internal and External Memo’s. Prepare weekly customer collection / loan repayment with the use of Excel Sheet. Prepare of Monthly Customer Statement. Analyze Customers Audited Financial Account Report. Update Portfolio Review on a weekly basis Prepare Weekly Meetings. Provide assistance to Banker to attain approval on new account openings Review independently all documents and link entire customer accounts to suitable relationship Provide securities details, quotes and valuations to customers Conduct evaluation of client’s accounts. Collect mandatory information to analyze client situation. Develop and oversee relationships with client performing alongside Relationship Manager to ensure top level service provided to clients. Perform as key contact point for portfolio of client dealing with routine matters throughout range of services and products. KEY ACHIEVEMENTS AT BANK OF INDUSTRY NIGERIA (LAGOS) • • • Initiate apt activities to ensure on time and scheduled response to customers. Ensure to alert Banker with respect to any delays along with potential issues. Support to open and link new accounts on One Source. OTHER ACHIEVEMENTS • • • • • • • Negotiations, selling, good customer relationship management and strong drive for results. Good understanding of market dynamics and sales management. Good listening, analytical and communication skills. Team building and leadership creation with good interpersonal skills. Policy initiation and implementation. Ability to co-ordinate and work without supervision. Handling responsibilities and challenges squarely. BIO-DATA Sex: Female Health Status: Fit Nationality: Nigerian Language Proficiency: English, Igbo Location: Lagos | Nigeria REFERENCE: AVAILABLE ON REQUEST