- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Age:
- 38 years old
- Location:
- Sta Maria, Bulacan, Philippines
- Experience:
- 6 years
Elenzano, Noemelyn Cervas
946 Kaylawig, Catmon, Sta. Maria Bulacan 3022
Email-Mobile:-
Professional Experience
CHRONOS STRATEGIES HLK
February 2016 – October 2016
Position Title : Sales Representative
RESPONSIBILITIES:
- Doing outbound sales for American patients for a Durable Medical Equipment and Pill delivery subscription.
- Right-sizing patients request and verifying their eligibility for medical supplies.
- Handling incoming calls from American patients for inquiries, and sales process
- Qualifying patients through their medical insurances.
EXPERIENCES GAINED:
- Experience in selling tangible products and brace subscriptions.
- Experience in handling sales and health insurance policies
- Experience in proper phone call handling and diffusing anger of irate customers.
24/7 CUSTOMER
TIME WARNER CABLE
June 2015 – February 2016
Position Title : Customer Service Representative
RESPONSIBILITIES:
- Handling incoming calls from American customers for a Telco account.
- Right-sizing customer's service per customer's needs
- Providing answers to billing and general query on products and offers of company.
- Handles Broadband, home phone and Cabe TV subscription and sign-ups.
EXPERIENCES GAINED:
- Experience in selling tangible products and Telco subscriptions.
- Experience in handling billing and subscription inquiry installation and technical assistance.
- Experience in proper phone call handling and diffusing anger of irate customers.
IBEX
AT&T U-VERSE
November 2013 – May 2014
Position Title : Combined Billing Representative (L2) / SME
RESPONSIBILITIES:
- Handling incoming calls from American customers for a Telco account.
- Right-sizing customer's service according to customer's needs
- Providing answers to billing and general query on products and offers of company.
- Handles Broadband, home phone and Satellite TV subscription and sign-ups.
- Taking escalated/supervisor calls.
EXPERIENCES GAINED:
- Experience in selling tangible products and Telco subscriptions.
- Experience in handling billing and subscription inquiry installation and technical assistance.
- Experience in proper phone call handling and diffusing anger of irate customers.
SYKES MARKETING LLC
ALLY COLLECTIONS
May 2012 – October 2013
Position Title : Collections analyst/ SME
RESPONSIBILITIES:
- Placing outbound calls to American payment re past due account payments.
- Taking over the phone payments, providing payment options and setting up payment arrangements.
- Providing options on how to avoid negative impact on credit score.
- Handles team when supervisor is not available.
- Taking up supervisor calls if needed
- Lead distribution to teams/ agents.
- Creating and sending End of Day reports to Operations Manager
EXPERIENCES GAINED:
- Experience in collecting payments on past due accounts.
- Experience in lead scrubbing or finding ways to contact delinquent customers when contact info
provided to company is no longer active.
- Experience in proper phone call handling and diffusing anger of irate customers.
- Experience in team management and some supervisor tasks.
STARTEK PHILIPPINES
AT&T MOBILITY
May 2010 – June 2011
Position Title : Customer Service Representative
RESPONSIBILITIES:
- Handling incoming calls from American customers for a wireless account.
- Right-sizing customer's service per customer's needs
- Providing answers to billing and general query on products and offers of company.
- Handles mobile phone/wireless subscription and sign-ups.
EXPERIENCES GAINED:
- Experience in selling tangible products and wireless subscriptions.
- Experience in handling billing and subscription inquiry and technical assistance.
- Experience in proper phone call handling and diffusing anger of irate customers.
Teletech Nova DC
Telecom NZ
November 2009 – May 2010
Position Title : Customer Service Representative
RESPONSIBILITIES:
- Handling incoming calls from New Zealand customers for a Telco account.
- Right-sizing customer's service per customer's needs
- Providing answers to billing and general query on products and offers of company.
- Handles Broadband, home phone and cable TV subscription and sign-ups.
EXPERIENCES GAINED:
- Experience in selling tangible products and Telco subscriptions.
- Experience in handling billing and subscription inquiry installation and technical assistance.
- Experience in proper phone call handling and diffusing anger of irate customers.
SITEL PHILIPPINES
XM Radio
July 2007 – October 2009
Position Title:Customer Solutions Officer (L2)
RESPONSIBILITIES:
- Handling incoming calls from American customers for a Satellite Radio Provider.
- Saving customer's who wants to cancel their subscription.
- Providing answers to billing and general query on products and installation of the equipment.
- Handling escalated/supervisor calls.
- Creating and sending End of Day reports to operations Manager.
- Experienced in handling new-hired agents.
EXPERIENCES GAINED:
- Experience in retaining customers and properly resolving their concerns.
- Experience in handling billing, sales and installation
- Experience in proper phone call handling and diffusing anger of irate customers.
EDUCATIONAL BACKGROUND
Colegio de San Gabriel Arcangel
Bachelor of Science in Business Management
San Jose del Monte, Bulacan
Character Traits and Skills
- Speaks fluently in English and Filipino
- Computer Literate
- Fast Learner
- Willing to learn and can easily adapt to changes
- Assertive, friendly, enthusiastic and with cheerful disposition
- Goal Oriented
CHARACTER REFERENCES
Name : Karla Lorena Orozco
Telephone No. : -
Position : Staff
Company : JSY Publishing
Name : Ma. Theresa Ecleo
Telephone No. : -
Position : Customer Service Representative ( Back Office )
Company : Chronos Strategies HLK
Name : Michael Konrad San Gabriel
Telephone No. : -
Position : Sales Coach
Company : Chronos Strategies INC
Name : Leahlyn Balberde
Telephone No. : -
Position : Lead SME
Company : Concetrix
I do believe that the following traits enumerated above would help to describe myself as an employee
Noemelyn Cervas-Elenzano
