Noemi Opone Lauron

Name: Noemi O. Lauron Address: 1748 Omega Street, San Miguel, Apas, Cebu City Mobile: -/- E-mail address- Professional Profile A results-oriented and innovative professional with 3+ years combined experience in top BPO Industries on different fields and more than a year experience as an ESL Teacher. Specializes in providing World class customer satisfaction, excellent communication skills and exceptional work ethics. Objective Now looking to build on extensive range of technical skills, customer support and innovation within a suitably challenging role. Keen to achieve further professional development. To find a challenging position to meet my competencies, capabilities, skills, education and experience. Personal Information: Nationality: Filipino Resident of: The Philippines Birth date: 02 September 1982 Gender: Female Marital Status: Married Number of Dependents: 1 Education and qualifications:- Bachelor of Arts in Political Science 3rd Year  University of San Carlos – Main Campus , Philippines Carrier Summary: February 13, 2016 – March 15, 2017 : ESL Teacher Seiha English Network Philippines Inc. *Teaches English from Pre-school to Adult Japanese individuals or groups. *Creates monthly lesson plans for curriculum based and wide range of online learning. *Enhanced and Daily usage of Microsoft Word, Excel, Word Art/Paint and Skype. *Makes young and adult student’s reports and observation. *Knowledge in TOEIC and IELTS. August 19, 2015 – November 25, 2015 : Technical Support Representative Alorica Philippines *Technical Support Representative for AT&T U-verse. *Takes care of customer’s after-sales orders and requests. *In-charge of providing solutions for internet, telephone and television complaints and issues. August 2014 – March 19, 2015 : Billing Specialist Teleperformance Philippines Insular Life Building, Cebu Business Park *Billing consultant for internet, telephone and prepaid services. *Basic troubleshooting support to customers on all AT&T Consumer products and services. *Sales consultant on all AT&T Consumers” products and services. Aug. 7, 2013 - December 20, 2013 : Billing and Technical Support Representative Stream Global Services Asiatown I.T Park *Technical Support Representative for Quickbooks Payroll. *Assist on troubleshooting software. *Assist customers on Payroll concerns. Feb. 2013- May 2013 : Financial Consultant Convergys Asiatown I.T Park * Financial Account for CITI Legacy * Sales and Service Customer Representative * Takes care including Fraud issues Nov. 2011 - Jan. 2013 : Sales Representative Aegis People Support Asiatown, I.T Park, Cebu City * Sales Account for Expedia.com. * Takes care of reservation for booking flights, hotels, cruise and vacation packages. May - June 2008 : Receptionist QUALITY HOTEL SINGAPORE 201 Balestier Road, Singapore Singapore Oct.’04-Jan.’05 : Customer Representative Globe c/o Marlon Wafer Modeling  Duty Free – Waterfront , Lahug Cebu City Sept.’04-Aug. ’05 : Employee/Laundry Operator HOMEDRY CLEANING Aichiken, Japan c/o FAST TRAINING CENTER Capitol Ext.,Cebu City Nov.’03-Jan.’04 : Receptionist – F&B Department Waterfront Cebu City Hotel & Casino Salinas Drive, Lahug, Cebu City Jun’02-Jan’03 : Store Marketing Officer JOLLIBEE Foods Corporation P. del Rosario Branch, Cebu City REFERENCES: Delfin Bontuyan CIDG-7 Talamban, Cebu City- Maria Chelo N. Getutua Admin Manager Seiha English Network Philippines Inc-/- Other Details Efficient in: English Language – (written and oral) Japanese Language (written and oral) IT proficiency Word, Excel, PowerPoint, Skype, Internet and Email Web tools such as Sawgrass, Siebel, Quickbooks and Voyager. Online English Tutorial Services. Interests includes: Volleyball, Dancing, Singing, Internet Browsing and Surfing, Jogging. Providing Solutions/Support, Customer Support, Financial Consultation and Sales techniques and marketing.