Nokwazi Sithole

NOKWAZI SITHOLE 52 Disa Road, Gordons Bay, WC, 7140, Cape Town Western Cape 7140 -- PROFESSIONAL SUMMARY I have experience working as a Debt Collection & Customer Service Agent for 3 years and 5 months and 1 year working as an Administrative Assistant. I worked diligently in the above mentioned roles, delivered high quality work and went beyond expectations. I am a positive customer service professional with strong history of surpassing customer expectations. Skilled at navigating stressful situations with calm, collected and professional attitude. Decisive communicator demonstrating superb active listening skills to resolve issues. CORE QUALIFICATIONS ● ● ● ● ● EXPERIENCE Capita - Customer Assistant Cape Town , South Africa 01/2023 - 01/2024 ● ● ● ● Resolved customer queries and concerns in proactive manner, leading to increased customer satisfaction. Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests. Addressed customer service enquires quickly and accurately. Monitored customer surveys and feedback to develop corrective actions for service-related issues. Edupower Skills Academy - Administrative Assistant 06/2021 - 05/2022 ● ● ● ● Answered and managed incoming and outgoing calls while recording accurate messages. Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management. Updated client correspondence files and noted additions in file index. Coordinated communications between various departments to schedule meetings and keep company informed on critical matters. Daly Credit Cooperation - Customer Service/Debt Collection 01/2019 - 05/2021 ● ● ● Processed payments over phone and set up recurring drafts. Followed up with customers, leveraging empathetic and transparent communication to offer top-quality assistance. Helped new and existing customers with wide range of debt collection and payment queries. ● ● ● ● ● ● Office management Excellent telephonic communication Good communication, both written and verbal Ability to work independently and initiative Team orientation, committed to team gaols, target and objectives Good organisational and time management skills Able to plan and prioritise in order to meet deadlines High level of attention to detail to ensure accuracy and completeness Subjective, patient and tolerant Diplomatic and mindful to impact Critical thinking and Problem solving EDUCATION 2024 University of South Africa Durban, South Africa Bachelor of Laws REFERENCES Lutho Melane Supervisor- Natasha Prithila Supervisor- ADDITIONAL INFORMATION LANGUAGES English IsiZulu IsiXhosa