Nooraidah Abdullah

RESUME NOORAIDAH BT ABDULLAH 28 Jalan Molek 1/24 Taman Molek 81100 Johor Bahru Johor H/P :- Home :- PERSONAL DETAIL Age : 42 years old Date of birth : 07 October 1980 Place of birth. Sex : Seremban, Negeri Sembilan : Female Identity Card Number. :- Race : Malay Religion : Islam Language spoken / written : Malay / English OBJECTIVE To gain further exposure and experiences in business field. To exercise and practice the knowledge and skill developed during study. EDUCATION BACKGROUND 2001 – 2004 : University Utara Malaysia (UUM) Bachelor’s Degree in Business- Administration : Sek.Men.SeriAmpangan Received S.P.M. certificate with 2 grade- : Sek.Men Seri Ampangan Received S.T.P.M certificate with 3P and 2R. KNOWLEDGE AND SKILL Knowledge in control the functioning of Microsoft Office includes Word and Excel. Knowledge in Management Information System (MIS) Knowledge in Method of analysis in business, planning control, marketing research and operating and operation management I am passed DIGITAL CERTIFICATION ENTREPRENEURS I am passed SOSIAL MEDIA INFLUENCER I am passed YOUTH DIGITAL ENTREPRENEURSHIPREPORT EXPERIENCE Final Year Report Analyzes and evaluates the company achievement, this involved: Analyzing and observing the structure of management using the business theory Business development planning in marketing, production, promotion and distribution Strengthen and weaknesses the corporate strategy in company Including financial capital, competitor and Research and Development (R&D) SPECIAL SKILLS Knowledge in control the functioning of Microsoft Office includes Word, Excel and Power Point. Knowledge in business, Planning Control, Marketing Research and Operation Management, Customers Services and Communication Knowledge in Management Information System (MIS) I am passed DIGITAL CERTIFICATION ENTREPRENEURS I am passed SOSIAL MEDIA INFLUENCER I am passed YOUTH DIGITAL ENTREPRENEURSHIP ADDITIONAL COURSE Joint the RakanMuda club at Negeri Sembilan Joint the Act club at KolejYayasan Melaka Joint the RenjerPuteri club at Sek .Men. Seri Ampangan Joint the SeniSilat club at Sek .Men. Seri Ampangan WORKING EXPERIENCE COMPANY : MCIS INSURANCE BERHAD (TAMAN MOLEK JOHOR BAHRU) POSITION : Branch Operation DATE OF EMPLOYMENT : March 2017 – March 2019 1. JOB DESCRIPTION To provide prompt, courteous and satisfactory customer service to conserve existing policyholders whilst preserving the confidentiality of customer information. 2. Responsible for the day to day operation in respect of issuance of receipt through ISF / Manual System, reconciliation. 3. Ensuring proper document management is practiced to satisfy customer’s query, audit, legal and compliance needs; 4. Ensure Compliance with BNM, LIAM, statutory bodies , Company Guidelines, Service Level Standards and Client Charter; 5. Immediate report/escalate exceptions, service standard interruptions, irregularities and fraud; 6. At all time preserve the confidentiality of customer information and comply with PDPA and AMLA requirement, procedures and guidelines 7. Ensure that all reports, submission and requirements related to compliance and complaints are correctly and timely made to Management on a routine or ad-hoc basis. 8. To process and approve policy loan applications from customers according to the MCIS Authority Manual. 9. To process and approve investment linked partial withdrawal, full withdrawal and switching according to the MCIS Authority Manual. 10. To process and approve Hospital Benefits Claims at branch level according to the MCIS Claims procedure, MCIS Branch Operations Manual and MCIS Authority Manual. 11. To support the sales team on production and proposal activity information; 12. Assist the sales team to organize training / meeting including arranging for the venue and refreshment; 13. Ensure all servicing request from customers are scanned and indexed into the imaging system- Enterprise Workflow System (EWS) within the same working day. 14. Ensure all servicing transactions are completed without errors/omissions and according to Company guidelines. 15. To assist as a relief staff in any other branch or Head Office as required by the management. 16. Ensure all management reports are submitted on a timely basis without fail according to the timelines / schedule stipulated. 17. To ensure all OSHA (Occupational Safety and Health Administration) guidelines are adhered and complied; as well as ensuring the branch security guidelines are adhered as per Company guidelines. 18. Ensure circulars, agency contests and training schedules are hosted in the branch office notice board in a timely manner during the campaign / training period; 19. Ensure active participation in policy conservation activity and encourage every customer who is currently on direct method payment to convert to deduction method. 20. Bank in the cheques received at the branch to the designated banks promptly. 21. To undertake any other tasks assigned by the Superior from time to time and provide any service required by the sales team or Business Development Manager. COMPANY : BANK SIMPANAN NASIONAL POSITION : INSURANCE SPECIALIST DATE OF EMPLOYMENT : Jan 2016 – March 2017 JOB DESCRIPTION : To promote Gibraltar BSN insurance product to BSN customer, To give a morning briefing to BSN staff twice a week about the product and RMS referral procedure. To give talk presentation to the company for sale purpose. To prepared all the daily and monthly report for our Head. To achieve the monthly and yearly target. Awarders as a Excel 90 Certificate of Achievement 30 April 2016 COMPANY : Insurance And Takaful Company POSITION : Financial Executive and Full Time Agent DATE OF EMPLOYMENT : August 2011 – 2016 JOB DESCRIPTION : Start to do sales insurance investment product with AIA Berhad as a mobile sales base at Menara Olympia Kuala Lumpur Feb 2011 – August 2011. To promote AIA investment link product to AEON Menara Olympia customer. Awarders as a AIACC Achiever for August 2011. (RESIGNED BECOUSE CONTRACT BETWEEN AIA AND AEON ENDED) Get offer from Axa Insurance Berhad on October 2011,as a Financial Executive to in charge Affin Bank Seremban, Nilai and Port Dickson. To promote AxaAffin investment product to Affin Bank customer and to give group presentation from Affin Bank client also. Awarders as a Top FE for January 2012 1st Runner Up, Top FE for February 2012 4th Runner Up,Top FE For March 2012 1st Runner Up and Champion of 1 Quarter of 2012. COMPANY : Alliance Bank POSITION : Senior Executive Collection and Recovery Mortgage Loan DATE OF EMPLOYMENT: July 2008 – Jan 2010 (Pregnancy Problem ) JOB DESCRIPTION: Responsible of collection mortgage payment from Alliance bank customer at any reason of discrepancy payment of housing loan. To chase an amount owed by a debtor that is unlikely to be paid by personal debtor due to liquidation. Responsible to collect early due of accounts which is customer was due of one month payment, two month payment. COMPANY POSITION (Written : AmBank(M) Berhad : Officer at Head Office – Retail Collections Department Off & MBF Tactical Collections) (Contract) DATE OF EMPLOYMENT: March 2006 – May 2008 JOB DESCRIPTION: Responsible of collection high purchases bad debt payment from Ambank loan. Starting August 2007 job description transfer to CA Liaison Officer and in charge form four agencies. Preparing of notice of assignment to hirers / guarantors upon receipt of accounts from collector. Assignment of accounts via email.(Random check the system vs spread sheet balance) Dairy entry of all assigned accounts allocated to each Agencies into DMS with remarks Assigned to CA – (agency name). Prepare monthly CA report: a) CA performance b) c) Monthly repayment listing CA commission report d) Return cheque report e) Summary of assignment report Provide weekly and monthly report to CA. Correspondences / Email to –from CA: Confirm account status- CA Prepared proposal submitted by CA Prepared of letter of offer Prepared of discharge papers after accounts settled Preparation of “Abort and Re-Assignment of cases not successfully attended by earlier CA to another CA after expiry of 6 months period from date of 1st assignment Attend to inquiries from CA’s Prepared CA commission billings after reconciliation with the repayment Prepared CA commission with individual invoices (In the course of preparing Commissions, extra care must be taken on the following: Chq return on the repayment Serving the website of your agency to the determine the accounts were really worked by them Arrange CA meeting and prepared relevant document – minutes of meeting Appointment letter (CA) and return mail summary Any other matters assigned from time to time pertaining to collection Agencies. COMPANY Bank : Price Solutions subsidiary of Standard Chartered POSITION : Credit Recovery Executive Collection DATE OF EMPLOYMENT: Dec 2004 till Fed 2006 JOB DESCRIPTION : Responsible of collection bad debt payment from Standard Charted customer at any reason of discrepancy payment inclusive of personal loan, credit card and etc. To chase an amount owed by a debtor that is unlikely to be paid by personal debtor due to liquidation. Functionality is also including caj-off account at standard chartered bank. To prepared installments plan for related customer, which are included advice payment, and to ensure flexibility of payment towards full settlement are provided. To prepare of account for the customer was interested paid the full settlement. To proceed the summons from the total debt customer was higher limited amount. COMPANY : Jabatan Pembangunan Koperasi POSITION : Practical Training DATE OF EMPLOYMENT: Last Semester JOB DESCRIPTION : To prepare balance sheet, shareholder registration and salary of members. Expose with total business management with several scope in business activities. Gain experience in terms of handling and managing account with total profit and loss company. REFERENCE Miss Siva Kalai a/p Govindasamy 2ndFloor, Consumer Collection 3 Alliance, Jalan SS15/2A 47500 SubangJaya,Selangor Phone:- /- Miss Shandy 2ndFloor, Consumer Collection 3 Alliance, Jalan SS15/2A 47500 SubangJaya,Selangor Phone:-