Norberto Lopez

 Summary I am looking for a home based job in order to utilize my knowledge and experiences from my prior jobs. I am a hardworking and dedicated individual and willing to commit my time in order to meet certain job requirements on timely delivery and accuracy. I can do the job from home using my decade of experience working in office and in the field of business. Willing to undergo orientation / training for the suitable position. Work Experiences September 2016 – Present (January 2017) Customer Loyalty Specialist (Seasonal) Balsam Hill – United States of America Homebased Duties and responsibilities Replies to customer emails and address their concerns and find solutions. Chats with customers online and address their concerns and find solutions. Makes sure all tasks and cases open are resolved and closed by end of the shift. Proper use of tools such as Sococo, Salesforce, Volusion, Dropbox, Shared documents, email account. Reports to an immediate supervisor. Ensures consistently with high scores in Quality Assurance reviews. August 2013 – April 2016 Owner / Manager Trebz Laundry Hub Quezon City Duties and responsibilities Oversees the overall operations of the Laundry business. Prepares daily sales report and expenses Coordinates with laundry products suppliers Prepares stock inventory on weekly basis WorkInitiates marketing ideas for laundry business Meets with corporate clients and offers and negotiate laundry services November 2011 – March 2016 Owner / Manager Artista Salon – V. Luna Branch Duties and Responsibilities Oversees the overall operations of the salon. Prepares daily sales report and expenses Contacts and coordinates with salon products suppliers Prepares stock inventory on monthly basis Arranges and coordinates trainings for salon staff March 1998 – November 2011 Administrative Assistant / Office Manager (Internal Promotion) Reporting to the Executive Vice President (One Down from the CEO) Samba Financial Group (Formerly Citibank Saudi Arabia) Riyadh, Saudi Arabia Duties and Responsibilities Prepares powerpoint presentation for Top Management, Board Members, Risk Audit Reviewer. Types long documents and bank’s policies and procedures. Composes internal and external correspondences. Prepares MIS Reports based on the required frequency. Coordinates with internal and external parties for events and activities. Books flights and hotels for bank’s executives Creates large and complex MS Excel worksheets using visual basic applications (All Banks Financial Reports Analysis) Performs extensive Internet research on various subjects as required. Supports other bank’s top executives as needed. Answers and make internal and external phone calls. Creates flow charts based on banks policies and procedures using powerpoint. August 1995 – March 1998 Customer Service Representative / CSR Reporting to the Branch Manager (Head Office Branch) Samba Financial Group (Formerly Citibank Saudi Arabia) Riyadh, Saudi Arabia Duties and Responsibilities Receives inbound calls from bank’s customers (English Speaking Customers) Follows up by phone with customers any missing requirements for opening an account. Replies to customer emails (inquiries, requests, complaints, etc.) Assists customers on their bank accounts related concerns. Assists customers when opening accounts. Coordinates with Documentation Unit on any customer’s documentary related matters. e.g. missing, expired, additional requirements, etc. November 1989 – June 1994 Service Representative Saudia Airlines (Catering Division) Riyadh, Saudi Arabia Duties and Responsibilities Prepares and checks food, beverages and equipment needed for outbound flights. Supervises to ensure all the food, beverages and equipment including commissary items are loaded on board the flight prior to its departure. Prepares flight reports to the Ramp Supervisor and incidents reports, if any for every flight handled during the day. Education 1989 Technological Institute of the Philippines TIP – Manila Bachelor of Science in Civil Engineering (BSCE) 4th Year College (Undergraduate) SKILLS Fluent in English both written and oral Can type 30+ words per minute. Above average knowledge in MS Excel and MS Word and MS Powerpoint Internet literate PERSONAL Date of Birth: March 12, 1966 Married with 3 grown up children Height: 5’5” Weight: 80 kg OTHERS With laptop and windows 7 Home internet with 3mbps (can be upgraded if needed) With ample work space (small room can be converted into work station) Can work part time or full time as required Flexible time.