Normita Ropeta

5B 101 Kaginhaawaan St. Karangalan Village, Pasig City Mobile #:- E-mail:- NORMITA R. ROPETA OBJECTIVE: Seeking a challenging and competitive position with responsibilities that will utilize my knowledge and experience. EXPERIENCE: June 2015 - up to present Startek Phils - CSR / TECH Support - June 2014 – March 2015 Omniglobe International – Chat support/Voice Support - March 2012 – November 2012 Expert in Premier Web navigation. Navigate customer in their premier account, reset password/username, update account profile, add/change features, plans in their wireless account. Educate and inform the customer regarding their company discounts and online offers. Process an order. Iconnect Global Communications (CSR) - September 2008 – 2011 Assist customer in their billing concern, process payment, offer new promo, update their profile and status of the customer Do basic troubleshooting in their cable, and internet issue. Schedule appointment for installation and installation of service. Attends to customers concerns in purchasing OG product / inquiry Update their profile and status of the customer Process payment and assist them in signing up new member TELETECH -Cainta (TSR) - Responsible in assisting the customers concern regarding their internet connection, cable and telephone service Process billing concern Do up selling October 2007 – June 2008 IHG – Intercontinental Hotels Group RCBC Makati - Assist customers regarding hotel reservations and update their membership card - Providing personalized, efficient and professional service Developing innovative solutions and taking ownership Anticipating and fulfilling their needs by doing it right the first time Ensuring increased customer satisfaction February – July 2007 I.C.T. (Call Center ) Makati, Shaw Blvd. Customer Service Representative - Attends to customer concerns with efficiency and courtesy - Commitment in providing excellent customer service - Handle irate customers and negotiates a win-win solution February 2004 – June 2006 EDGE OF LIGHT, INC. (Advertising) Osmeña Place Bldg., Osmeña St., Makati Project Coordinator - Does file works, including processing/renewal of company’s permits & other related documents - Responsible on handling company’s collectibles - Provides quotations for possible clients - Negotiates to bidding with different agencies - Attends feasibility and pre-production before the shoot - Assist the talents and clients during the shoot December 2002 – January 2004 CCT TRAVEL AND CONSULTANCY SERVICES San Juan, Metro Manila Executive Secretary - Assists clients for passporting and other documentation - In-charge for telephone inquiries re: tickets and visa’s 1998 – 2001 PRUDENTIALIFE PLANS, INC. Paseo de Roxas, Makati Division Secretary - Filing of documents, assists phone inquiries - Follow-up unpaid insurance with the respective payee - Coordinates laps insurance policy - Assists seminars with the necessary seminar kits EDUCATION: COLLEGE (Central College of the Philippines)  College Graduate - Bachelor of Science in Computer Science HIGH SCHOOL (Central Colleges of the Philippines)  1987 Graduate/10th Honor ELEMENTARY (San Juan Elementary School)  1983 Graduate/10th Honor SKILLS: - Knowledge in Microsoft Office Good in Oral and Written Communication Diligent & Willing to learn new things and can easily cope to new environment Able to work independently with less supervision Mature, Respectful and Have Initiative PERSONAL DATA: Birthdate Height Religion Language : : : : April 26, 1970 5’3 Christian English and Tagalog CHARACATER REFERENCES: Jubee Dindi Laurence Brylle Dykee Supetran Joella Rosales Team Leader Teammate Officemate - I hereby certify that the above information is true and correct to the best of my knowledge. Normita R. Ropeta Applicant