I have a more than 4 years of BPO experience that handles customer inquiries and concerns. I was able to handle a sales account as well. I do cold calls for real estate and had experience in appointment setting also. I even have experienced teaching online as an English online tutor. Being a Customer Service Representative is quit challenging but it's fulfilling after providing the resolution to my customers and making sure as well that that won't have to callback again with the same concern.