Oana Musteqja

om Objective Customer service seeking an opportunity to use my customer service skills to improve customer satisfaction. Secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people. Skills Strong Interpersonal communication skills. Problem analysis and problem solving. Organizational skills and customer service orientation. Adaptability and ability to work under pressure. Microsoft office. Time management. oana musteqja customer service | email:-telrphone:- | address: romford, UK Experience call centre operator • first call Answering incoming calls from customers to take orders, answer inquires and question, handle complains and provide information. Providing superior customer service, ensuring all customer needs are met. Identify customer’s needs, clarified information, researched every issue and provide solution and alternative. Built sustainable relationship and engage customers by taking the extra mile. Responding to emails, researching required information using available resources, enter new customers information into the system. bank archive officer • c-global • italy Storing materials and archives correctly and keeping them in good condition. Completing all documentation relating to items that are to be achieved or retrieved. Prepare record-keeping system and procedures for archival research. Scanning, copying and printing of documents when requested. Verifying and sorting incoming documents. Sending documentation via email or fast track delivery when required. Answering incoming calls, monitoring and responding to customer emails. Education foundation • 2019/2020 • university of east london (uk) Business Management level 3 • 2018/2019 • havering college (uk) Logistics with Business Management LEVEL 2 • 1999/2001 • ECONOMIC COLLEGE ION GHICA (BACAU, ROMANIA) Accounting strengths, language and passion STRENGTHS: Delivering results – Focus on the key inputs and deliver them with the right quality and in a timely fashion. Learn and be curious – Never done learning and always seeking to improve myself. Curious about possibilities and taking action to explore them. LANGUAGE: Romanian – native. English – fluent. Italian – fluent. PASSION: Spending time with family and friends. Reading and writing. Travelling. Volunteering. Yoga.