Obiageli Mary Ilojiole

 obiageli mary ilojiole Anambra State, Nigeria - - https://www.linkedin.com/in/mary-obiageli-ilojiole-7a178026b?utm Virtual Assistance || Customer Service and Business Management || Administration || Operations ||Lead Generation Professional Summary Versatile, detail-oriented Virtual Assistant and customer service professional with about 5 years of experience providing exceptional support and ensuring projects are completed on time and with great precision. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations while making acceptable innovations where needs call. Experienced in bringing innovative measures that enhance on-time delivery; focusing on providing top-notch client support, solution provision, and developing relationships to ensure customer loyalty and business growth. Skilled in offering exceptional organisational/administrative, fast-paced typing, and good and effective communication. RELEVANT SKILLS Virtual Assistance/Administrative Duties Excellent working understanding of workflow tools, travel arrangement tools, project management tools, time tracking softwares, scheduling and CRM softwares. Communicates innovative approaches and procedures that would increase the efficiency of processes and products to increase our retaining/ managing/ recovering records. Ensures office equipment runs smoothly and properly and manages the applicable inventories, orders/replaces equipment, and supplies. Maintaining records and data in a highly structured manner to allow for speedy retrieval and simple access to critical information. Competent at setting priorities, controlling deadlines, and making effective use of time to complete a variety of activities. Adept at setting up meetings, scheduling appointments, and managing hectic schedules while using a variety of calendar tools to guarantee effective time management. Skilled at planning and organising travel schedules, including making reservations for lodging, flights, and ground transportation as well as developing thorough itineraries for executives or clients. Maintains a detailed calendar to coordinate schedules, tasks, and industry-related findings. Performs other administrative duties, data management, and support to enhance the smooth running of the office. Customer Service Handle customer inquiries responsibly, responding to concerns and finding quick solutions to attain a 95% customer satisfaction rate. Maintain a thorough understanding of the company’s products and services to provide customers with accurate information leading to a 15% reduction in customer escalation. Effectively managed contracts, achieving customer's expectations.· Provide outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations. Consistently recognized for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude. Coordinates outgoing and incoming client calls for both internal and external customers to provide office, technical, and other needed support; while keeping tabs on clients' needs, activities, and expectations to ensure satisfaction for client retention. Reach out to leads, increase and build a pipeline of prospective customers, and manage interfaces. Upsell customers through the recommendation of products that meet their specific needs Research Skilled in performing internet research to obtain data, insights, and information to assist projects and make well-informed decisions. Problem-solving Ability to recognize problems, evaluate circumstances, and come up with solutions, which helps to enhance workflow and decision-making. Communication Excellent in written and oral communication to engage with stakeholders, team members, and clients in a straightforward and businesslike manner · Business Growth Adopt expanding business, services, and product portfolios, while sourcing new business frontiers and developing relationships. Strong·business acumen working with both start-up ventures and experienced businesses to expand opportunities and boundaries and build profitably. Leadership and Management Ability to influence, attract, build relationships, and retain talents; coach, develop, and support employees at all times, and professionally to yield a great team, facilitate teamwork, and eventual success. WORK HISTORY- ADMINISTRATOR IN FIRST BANK NIGERIA PLC. Roles Customer Service Representative. Teller Investment Advisor Compliance Officer Achievements Successfully managed and resolved customer inquiries, maintaining a high level of customer satisfaction. Analysed financial data to make informed decisions contributing to the bank’s profitability. Accurately handled cash transactions as a Teller, ensuring the security of bank assets. Ensured regulatory compliance and adherence to banking policies as a compliance officer Customer Service Unit Addressed customer inquiries and complaints about bank fees, and account balances, researched issues thoroughly and solved problems to restore customer satisfaction. Escalated complex issues to managers when needed and made appropriate recommendations Stayed up to date on the latest first bank products, services, policies and procedures to provide customers with accurate information. Supported customers across phone, email, and chat communication channels. Maintained average customer satisfaction(CSAT) score above 90%. Participated in ongoing customer service training and development programs at first bank to improve skills.