Oche Aladi Mercy

OCHE MERCY ALADI Gwarinpa, Abuja Nigeria. Mobile: -, - | Email:- Summary Dependable and devoted executive assistant who is adventurous and open to opportunities that will broaden my horizon. A team player willing to lead or follow, eager to learn and is self-motivated. Enthusiastic and personable, my passion is to contribute, support and make a difference. I practice a streamlined and intuitive approach to assistance within the office space. ExperienCE SOW REAL ESTATE, ABUJA – Front Desk/ Administrative Officer. June 2021 – October 2021 Checking that agreed work by staff has been completed satisfactorily. Preparing of minutes of meetings. Reading and responding to Emails. Coordinating and leading a team or teams of staff to cover various areas I give frequent, specific, and immediate feedback to the top management. Typing of letters and Memos. I liaise with the technical team to ensure the smooth running of day-to-day activities, developing and implementing processes and coordinating risk assessment Keeping good customer relations was my utmost priority and I excelled at it. Manage and/or resolve all customer complaints/disputes. Route calls to appropriate resources follow up customer calls when necessary. Handle returns or complaints. Actively involved in training activities and capacity building sessions. CEDARCREST HOSPITALS LIMITED, ABUJA – Data Entry/ Administrative Officer. September 2020 – April 2021 Checking that agreed work by staff has been completed satisfactorily Responsible for the management of services and processes Coordinating and leading a team or teams of staff to cover various areas I give frequent, specific, and immediate feedback to the top management I liaise with the technical team to ensure the smooth running of day-to-day activities, developing and implementing processes and coordinating risk assessment Keeping good customer relations was my utmost priority and I excelled at it Manage and/or resolve all customer complaints/disputes Route calls to appropriate resources follow up customer calls when necessary Handle returns or complaints Actively involved in training activities and capacity building sessions. TIDY UP CLEANING SERVICES, ABUJA – Administrative head November 2018 – October 2019 Checks that agreed work by staff or contractors have been completed satisfactorily. Compares cost for required goods/services to achieve maximum value Responsible for building maintenance repairs and services. Responsible for the management of services and processes. Coordinating and leading a team of staff to cover various areas I give frequent, specific and immediate feedback to the top management I liaise with the technical team to ensure the smooth running of day-to-day activities, developing and implementing processes and coordinating risk assessment Carries out a daily marketing strategy for the company and successfully gained clients Weekly submission of three articles for the company’s website Took charge of paying tax monthly and performed other duties assigned Purchase of chemicals for fumigation and full supervision of the fumigators FACEWATCH SECURITIES, ABUJA – Customer Care Representative June 2018 – October 2018 Took inventory of new stocks and recording sales. Maintained good customer relations Marketed twice a week for the company’s product in order to acquire new clients Managed and resolved all customer complaints/disputes Routed calls to appropriate resources and follow up customer calls when necessary Handled returns or complaints using the available resources IAMFORONENIGERIA NGO, ABUJA - Administrative assistant January 2017 – March 2017 Prepared proposals Took minutes of meetings Involved in daily activities NIGERIAN BREWERIES (GOLDBERG), LAGOS – Customer Service Representative October 2016 – December 2016 Maintained one on one interactions with clients Collated data and reported back to the supervisor. Daily review of the drinks from clients GOWON ESTATE HOSPITAL, LAGOS – Student Intern February 2015 – August 2015 Carried out extensive laboratory analysis and tests Actively participated in educational seminar, trainings, health week programs and other duties assigned Effectively processed and handled specimens ensuring that the integrity of specimens is not compromised LG ELECTRONICS, LAGOS – Sales Representative January 2009 – March 2011 Attended to customer’s daily Prepared weekly and monthly reports Answered client’s questions about products, prices and availability Visited clients and potential clients to evaluate needs or promote products and services Education Benue State University, Benue – Bachelor in Biology (BSc-Biology)2017 Skills & ExpertiSe Great team player Outstanding interpersonal relationship skills Data analysis Creative thinker, excellent communicator Successful in multitasking and meeting deadlines Professional telephone etiquette Ability to work to tight timescales and key milestones Data collection and entry Critical thinking and courteous demeanor Customer service Proficient in the use of computer including Microsoft office suite Time management Presentation and documentation skills Strong team leadership and management skills Strong interpersonal and communication skills