Odette B Nerosa

ODETTE BUENO NEROSA RECRUITMENT OFFICER / MARKET RESEARCHER / CUSTOMER SERVICE REPRESENTATIVE / ADMIN OFFICER / RECEPTIONIST A sharp, creative mind with an eye for quality and detail. With more than 6 years of experience working efficiently as an individual and as a team player, in fast-paced environments. Excellent written and communication skills. Resourceful, analytical and multi-tasking. WORK EXPERIENCE • • • • • • • • PRESENTY EMPLOYED – Recruitment Officer - Receptionist EHRC Recruitment and Consultancy – Dubai Feb. 2016 Recruitment Officer- Quality Assurance Supervisor- Market Researcher- Survey Sampling International (SSI), Philippines - Hire qualified personnel to conduct research for the company. - Train newly hired applicants on job responsibilities, rules, guidelines and standards. - Review and qualify surveys. Re-educate and update researchers with survey innovation. - Conduct interviews and researches through outbound calls that meets the client’s required quality and standards. Team Lead- Telemarketer- Sutherland Global Services, Philippines - Lead 15 technical staff that handles technical support for AT&T customers in the U.S. - Telesales through cold calling, meeting daily, weekly, monthly team and personal sales targets. Virtual Assistant 2007 (6 months) Callbox Inc., Philippines - Attend to client’s appointments and set up meetings. - Handle client’s documentation. - Execute the given task with quality in a timely manner. Bookkeeper- Trust Company, Philippines - Classify, record and summarize financial data. - Compile reports on finances, statistics, accounting and audit. - Account reconciliation. TOP SKILLS SALES NEGOTIATIONS COMMUNICATIONS RECRUITMENT MS OFFICE QUALITY ASSURANCE MARKET RESEARCH CUSTOMER SERVICE LEADERSHIP MARKETING CLIENT RETENTION PHOTOSHOP --Bur Dubai, Dubai, UAE EDUCATIONAL BACKGROUND Bachelor of Science in Accountancy- University of Mindanao, Philippines PERSONAL INFORMATION Age Year of Birth Nationality 30 1985 Filipina REFERENCES Tinajerah Liong Assistant Project Manager / Lightning Designer Gamma International Dubai, UAE Mobile:- Derek Rice Facility Director Survey Sampling International (SSI) Davao City, Philippines Mobile: -