Okoche Joy

Hello, my name is Joy and for the past 1 year I’ve been a virtual assistant and a customer support agent and during this time I’ve been able to manage large amount of calls, build sustainable relationships, meet personal/customer service team sales target and taken extra miles to engage my customers. Also I’ve been able to manage a team of 7 and we were able to grow our KPI from 80 to 90 and also reduced the churn on our backlog. I am also experienced in managing tools like Skype, hubspot,microsoft teams, google suits, calendly, intercom,Airbnb,booking.com,trellis,calendly,Monday.com,acuity,slack,google drive,office suit,drop box,zendesk,fresh desk,loom,remote for slides,log me in,AnyDesk,zapoa,clockify,appolo io.

I understand that customer satisfaction is our goal in business and,If you are looking forward to hiring a someone with experience, who will go above and beyond to exceed your customers expectations, look no further. Kindly consider having a one on one conversation with me to understand my experiences better and what I’m bringing to your business table.

I am equally open to work for a one week trial.

Thank You so much.