Olgah Mthombheni

Professional Profile of Olgah Mthombheni- /--Employment History Summary Company Mpfumawulo Trading Enterprise Dates of Employment Oct 2018 To Current Aug 2017 To Aug 2018 Spark Schools Current/Last Position Held Founder Enrolled Team Leader Aug 2015 To Jul 2017 Enrolment Officer – Head Office Feb 2015 To Jul 2015 Office Manager – Branch Mar 2011 To Dec 2014 Mar 2009 Feb 2011 Multichoice Jan 2008 To Feb 2009 Feb 2005 To Dec 2008 Pa to Senior Contact Centre Manager & 5 Operations Managers Customer Liaison Representative & Acting Pa to Ops Managers Administrator & Acting Pa to Learning & Development Manager Inbound Contact Centre Rep & Trainee Pa to Cc Team Leaders Biographical data Surname: Mthombheni First names: Olgah Nationality: South African Equity Status: African / Female SA Identity No.: - Residential area: Weltefredenpark / Johannesburg Home Language: Xitsonga Other Languages: English Career History: Designation: Founder Name of Employer: Mpfumawulo Trading Enterprise Dates: Oct 2018 to Current Duties: • • • • • • Reason for leaving: Own consulting business. Designation: Enrolled Team Leader (Aug 2017 to Aug 2018) Project Administration Proof Reading Virtual Assistant Project Reporting Transcribing Research Enrolled Office – Head Office (Aug 2015 to Jul 2017) Office Manager – Branch (Feb 2015 to Jul 2015) Name of Employer: Sparks Schools Dates: Feb 2015 to Aug 2018 Duties: Enrolled Team Leader (Aug 2017 to Aug 2018) • • • • • Manage 7 team members. Liaison with the Business Intelligence team to inform decisions. Managing team’s performance and personal development Team Management – identify gaps and drive team to meet deadline. Daily, weekly & monthly reporting to business • • • • • • • • • Managing all frontline escalations Responding to school leadership queries Monitoring social media queries Call quality and service level standards. Quality assurance Managing Contact Centre’s KPIs Support staff & school Network Training on enrolment processes Relationship management with all stakeholder Enrolled Office – Head Office (Aug 2015 to Jul 2017) • • • • • • • • • Manage the enrolment process for each new student - from initial enquiry to submission of all necessary forms (application and contracts) and fees. Updating all relevant school class lists to complete the enrolment process. The enrolment process includes both new scholar enrolment as well as movement of current scholars across the network. Meet enrolment targets through various marketing and branding strategies. Build relationships in the communities where our schools are situated and engage families with primary school-aged children in those communities. Collaborate with school leaders and office managers to ensure that all enrolment information is effectively transmitted to school sites. Participate in and drive own professional development. Conduct self in a professional manner at all SPARK Schools Support and SPARK Schools events and to all stakeholders. Promote the vision and mission of SPARK Schools Support to SPARK Schools Support staff and SPARK Schools staff, scholars, families, and the greater community. Office Manager – Branch (Feb 2015 to Jul 2015) • • • • Manage the enrolment process for each new student entering a SPARK School, from initial enquiry to submission of all necessary forms (application and contracts) and fees. Updating all relevant school class lists to complete the enrolment process. The enrolment process includes both new scholar enrolment as well as movement of current scholars across the network. Meet enrolment targets through various marketing and branding strategies. • • • • • Build relationships in the communities where our schools are situated and engage families with primary school-aged children in those communities. Collaborate with school leaders and office managers to ensure that all enrolment information is effectively transmitted to school sites. Participate in and drive own professional development. Conduct self in a professional manner at all SPARK Schools Support and SPARK Schools events and to all stakeholders. Promote the vision and mission of SPARK Schools Support to SPARK Schools Support staff and SPARK Schools staff, scholars, families, and the greater community. Reason for leaving: Olgah started her own consulting business dealing with Translations and special projects. Designation: Personal Assistant (Mar 2011 to Dec 2014) Customer Liaison Representative (Mar 2009 – Feb 2011) Administrator and Acting PA to L&D Manager (Jan 20098 to Feb 2009 Inbound Contact Centre Representative (Feb 2005 to Dec 2008) Name of Employer: Multichoice Dates: Feb 2005 to Dec 2014 Duties: Personal Assistant (Mar 2011 to Dec 2014) Personal Assistant to the Senior Contact Centre Manager and 5 Operations Managers • Attending meetings, taking minutes and distribution • Arranging meetings and venue booking • Managing of stock, office supply and refreshments • Monthly and weekly reports • Serve as the sender/receiver of important mail, documents and ordered items delivered to/from the organization’s address. • Maintain organised and accurate records of all office adminrelated work. • Shared drive updates – Cleaning up and adding of new documents. • • • Events Coordination o Team building o Strategy sessions o Quarterly lunches o Year End functions o Christmas Lunches Project management o Health and Safety o Learnership intake o Temp agency management o SLA reviews for Temp agencies o Staff shift restructure. o eGain and IBS integration o eGain Social o Management strategy sessions Finance administration o Sourcing quotes o Invoicing o Capex Customer Liaison Representative (Mar 2009 – Feb 2011) • • • • Reason for leaving: Responding to customers on eGain regarding technical and billing queries Handling of GM queries Social Media Management o Responding timeously and appropriately to user comments and queries o Monitoring of trends in social media tools, applications and provide feedback to line manager. o Educate consumers on how to help themselves o measuring the impact of social media on the overall marketing campaigns. Stand in supervisor for supervisors that go on leave. o Performance managing staff. o Attendance report o Assisting with escalations Received an opportunity to work at Sparks School to expand her knowledge and experience in a different industry. Educational Background: Tertiary Education Institution: Qualification: Damelin Diploma in Secretarial Services Date: 2012 Educational Background: Secondary Educational Background: Institution: Qualification: Date: Knowledge is Virtue Academy Grade 12 1999 Computer Literacy: Packages Include: • • • • • • SAP (CZeasybuy) Google Forms Form Stack Salesforce PeopleSoft Microsoft Office Suite