Olivia Richards

Professional Administrative Assistant, Professional Technical Support

Dedicated Virtual Assistant/Customer Service professional, dedicated, committed to satisfy and resolve customers concerns with a sense of urgency and professionalism.

Previous work experience includes several years of administrative and customer service experience, I have managed to become an expert in telesales, customer retention, appointment setting, cold calling, inbound and outbound calls agent, data entry, web research, medical research.

Knowledgeable on many web-based platforms and proficient on multiple collaboration tools, such as:

• Skype, WebEx, JoinME, and ZOOM
• G Suite: Gmail, Docs, Drive, Webinar, and Calendar
• Help Desk, Fresh Desk, Zendesk, Shopify, Site123, VLOOKUP, WordPress, HTML
• OneDrive, Dropbox
• LinkedIn
• MS Office Suite: Word, PowerPoint, Excel, and Outlook
• Adobe programs: Photoshop CC 2017, Illustrator
• Kajabi

I am passionate about quality service, I am a great team player and I can also work well independently, quick and eager learner. My work hours are flexible and I am committed to providing a high level of customer service and exceeding expectations with strong time management skills.