Olivier Ekue Sogodo

OLIVIER EKUE SOGODO Bartycka 71/-, warsaw Poland-Tel : - Date of Birth: December 10, 1986 Place of Birth: Lome, Togo Citizenship: Togolese Visa Status: Permanent Residence (Poland) Language : French Native Speaker PROFESSIONNAL PROFILE Professional for 10 years in sales and enthusiastic customer service with expertise in communication and negotiation. Determined to provide high quality customer service, I use my sense of innovation to increase customer loyalty and turnover. To this end, I rely on my excellent knowledge of products and services as well as on the creation of solutions. Very qualified in the training, management, coaching and mentoring of sales and customer service staff, I have a certain talent for interacting with employees at all levels of the organization as well as with the public. SKILLS • Distance sales and land sales • B2B and B2C sales • Creation of business opportunities • Customer needs assessment • Canvassing • Merchandising of products • Customer acquisition • Market analysis • On-site product demonstrations • Team management • Technical and perfect command of the French language • Communication skills • Microsoft Office • Google Drive • Team spirit • Time management • Motivation • Project management PROFESSIONNAL CAREER 05/2015 － Actual Sales specialist on the French Market B.P.O Poland － Warsaw RESPONSIBILITIES - Providing a complex customer service for clients from France concerning accepting, realizing and actualizing the orders - Advising clients in adjusting the product offer to their individual needs - Order system administrating - Providing information concerning orders, problem solving, creating brand consciousness - Ensuring a good image of the company and maintening a good relations with clients - traveling to meet with customers, make presentations to companies and perform a variety of sales events such as product demonstrations - Work closely with product development departments to create and manage marketing materials for sales presentations and client meetings. - Getting in touch with current and potential customers to generate new business for projects in order to achieve the company's objectives. - Use of a consultative sales approach to understand and respond to customer needs. PROJECTS - P1 is a project used to establish the first contact leading to sales - P2 is a a project used to reactivate and offer the new solution to customers of P1 - P3 is a project used to reactivate P2 and P3 - Resignation is a project used to reactivate doubtful client. - Voice Message is project used to to offer innovations - Mailling is a Project used to offer new products 02/2012 － 02/2014 Sales Manager OS&F TOGO － Lome RESPONSIBILITIES - Improvement in the company's customer service rating.. - Monitored multiple databases to track the entire stock of the business. - Offer an exceptional level of service to each customer by responding to concerns and providing answers. - Effectively controlled the dissemination of commercial and confidential information appearing in the general lists of customers. - Has successfully led flagship projects leading to positive results - Commercial prospecting and loyalty of new customers 03/2010 － 01/2012 Technichal sales specialist TIC MARKET BENIN － Cotonou RESPONSIBILITIES - Monitoring of multiple databases to track the entire stock of the company. - Offer an exceptional level of service to each customer by responding to concerns and providing answers - Sales increase of 17% over a two-year period. - New ICT demonstrations campaign. - delivery of ICT equipment to maintain customer relations. - In charge of retaining the existing portfolio - New customer prospecting EDUCATION 2008 Certificate in Marketing : Trade Action sales force HIT - TOGO － Lome-TOGO 2006 Bac Degree II University of Lome － Lome-Togo 2005 High School Phenix － Lome-Togo CENTRES D'INTERET Dance, theater, painting, sculpture, sport.