Oluchukwu Gift Chioma

Dear Hiring Manager,

I read your job listing for a customer service representative with great interest. I understand that creating great customer service experiences is necessary for any company to remain competitive. I understand that hiring the right customer service representatives is extraordinarily important.

I believe that my years of quality experience in customer service in various industries qualify me uniquely to take on the challenges of this position. I have worked in multiple positions where I have employed my customer service skills both face-to-face, online, and over the phone. I have always succeeded in meeting the highest standards when it comes to delivering skilled assistance while showing empathy to the customer. I believe that customer service and support play an integral role in sales and customer retention.

In the five years that I have worked for Major Retailer, I have been promoted from call center agent to customer service representative. I have also received four commendations for increasing the speed at which customer service calls are resolved by 7% overall, and for achieving the highest rate of support. I am proud of what I have been able to accomplish working with the wonderful team I have over the past several years, but also look forward to exploring future challenges with Foundever.

Prior to my work at Stipon Oil & Gas, I held several positions that required customer service skills. These were largely in the hospitality and Fashion Industry where I worked. It was in these positions that I learned the power of creating amazing experiences for customers.

In closing, I believe I have the skills and experience needed to execute the duties of this position. I am committed to customer service and providing support to your valued customers. I am confident that my proven leadership position will enable me to move seamlessly into a supervisory position at your firm. I would love to meet with you.

Sincerely,

Chioma Gift Oluchukwu