Oluwatosin Aremu

My name is Oluwatosin Aremu, and I'm a highly motivated individual with extensive experience in customer service and virtual assistance. My broad knowledge base allows me to efficiently handle various responsibilities across diverse topics. Over the past five years, I've been actively engaged in the BPO industry as a call center agent, specializing in sales campaigns. Managing 200–300 inbound and outbound calls daily, I provided customer support, addressed inquiries, and provided information on banking products and services. Additionally, I handled customer accounts, assisted with online banking, and educated customers on various banking options.

Further enhancing my skills, I spent a year with a health insurance company, making 200–300 outbound cold calls daily. I focused on marketing products like Hypertolife, Eroprostan, and Lipocarnit to claimants aged 20 to 64 years old. I take pride in my empathetic and attentive approach to resolving issues, receiving recognition for effectively handling customer complaints in my previous role. This recognition led to my promotion to team leader, showcasing my dedication to delivering exceptional customer service.

As a freelancer for two years, particularly in the real estate sector, I served as a cold caller, collaborating with investors for cash-based home purchases. My adept communication skills with gatekeepers, the initial contacts at companies before reaching the CEO or owner, have resulted in successful deal closures and a proven track record with past clients. I also have two years of experience in lead generation and conversion, engaging in 100–200 outbound calls to facilitate team onboarding for social media and search engine optimization. Proficient in various CRM tools such as Salesforce, Trello, Pipedrive, Aptivo, Zendesk, Slack, Google Sheets, Microsoft, Skype, HubSpot, Wavelength, Zoom Call, Freshdesk, Vici Dial, Xcally, Discord, and Zoom, I prioritize meeting deadlines while ensuring effectiveness and quality.

Kindly check my portfolio : https://drive.google.com/file/d/1L51FhrdvutQ-Z3yGH2gNBmbF9_rpiFsM/view?usp=sharing

Thank you for considering my application.