Ondrej Papanek

Ondrej Papanek Huddinge, Sweden- IT Consultant Multifaceted technical career with 8+ year track record of innovation and success Self-motivated, team leader, and dynamic professional with proven background in IT and project management in fast-paced and complex environments. Service mind communicator and hands-on leader able to build collaborative relationships. Driven by finding solutions and structured as well as highly adaptable, proactive. Uniquely equipped for success in international environments with fluency in spoken and written English, German, Czech, Slovak and Swedish (A1). • ITIL • Agile • Leadership • Offshore deliveries • Business Intelligence • Prioritization/Escalation • Release/Change review • Security Policies • Project Analysis PROFESSIONAL EXPERIENCE Lead Support Engineer (7/2017 – Present) Goldman Sachs – Stockholm, Sweden Technical Scope: Call Logging System, VIOP, Cisco router/switches, BlackBerry, ITIL, Windows OS 7/10, Windows Server-, Office 365, Skype for Business Leading deployment and configuration of Windows and Linux PCs. Providing technical support for Executive managers, users including infrastructure. § Provide wide range of Service Desk and IT Administration, 2nd and 3rd line support to ensure optimal customer service and support for users. § Successfully improved overall efficiency of IT department by 30% through ongoing support of management and peers. Auditor (2/2017 – Present) Apple Inc. – Stockholm, Sweden Providing audits of various key risks to the business and cross-functional second line of defense programs in Apple Reseller Stores § Consulting with business management on risks and controls. § Plan and conduct Apple Premium Reseller Stores Compliance audits. § Identify and assess fraud and service-related risks. Senior IT Technician (5/2018 – 09/2019) CabOnline Technologies – Stockholm, Sweden Technical Scope: Windows 7/ 10, Windows Server 2012/2016, Mac OS X, Linux, VMWare, Hyper-V, Active Directory, Office 365, Amazon AWS, Google Cloud, Jira Service Desk, Confluence, Kanban Managed and coordinated the technical and maintenance support for the IT infrastructure in various 40+ Offices (Finland, Sweden, Latvia and Norway) including physical and virtual servers, Cloud. Participated with Developers in software release and deployment planning. § § Coordinated Incident and Problem Management processes across IT and key vendor service lines for immediate, decisive, and comprehensive solutions. Managed users’ escalations which ultimately resulted in favorable user satisfaction ratings …Continued… Ondrej Papanek Page Two § Integrated Jira Service Desk ticketing system. Marketing Manager (5/2016 – 7/2018) 360 In & Out – Stockholm, Sweden Tools/Software: Jarvee, Hootsuite, BuzzSumo, Google Analytics, Google Trend, Ubersuggest, Kissmetrics, LinkedIn, Google Maps, Google StreetView Managed 360 In & Out's digital properties including the website www.360inandout.com. Developed managed and executed digital media and marketing strategies within project timelines. Implemented social media SEO tactics aligned with keyword and SEO strategies. § Providing professional High Definition Photography, interactive 360 virtual tours. § Developed, tracked and improved landing pages § Evaluated media partners using 3rd party tools to determine relevancy to target consumer profile. Support Engineer (7/2017 – 5/2018) Colt Technology Services – Stockholm, Sweden Technical Scope: Active Directory, SCCM, Cisco AnyConnect, ServiceNow, ITSR, ITIL, ITSM, Windows OS 7-10, Windows Server-, Office 365 Led deployment and configuration of Windows OS Notebooks and PCs. Performed configuration and management of AD, Exchange, DHCP. WDS, Anti-virus software, and back-up servers in the network. § Set standards for PC hardware, software and peripherals. § Reduced the number of technical incidents by 80% through meticulous cable management, preventive security measures and scheduled preventive maintenance. Founder & IT Project Manager (10/2014 – 5/2017) Clebag – Stockholm, Sweden Technical Scope: Cloud Services (Amazon AWS, IBM Blue Mix, MS Azure), Informatica, Adobe InDesign, Red Hat Enterprise Linux, SAFe, Mac OS X, Windows OS 7-10, Google BI Leveraged unique business acumen to create strategic business plans and budgets, analyze the market and current trends, and develop long-term roadmaps. Facilitated integration of services with Amazon, website, and telecommunication providers (Tele2, T-Mobile). Led product development, build, and testing phases. Identity and access management for all new, current, and terminated employees, including troubleshooting access issues, while enforcing domain. § Coordinated team of two relationship marketing and business intelligence professionals delivering product segmentation, business reporting, and market insight to propel field marketing programs. § Accountable for software and hardware integration of multiple vendor network elements across projects. § Negotiated Vendor Relationships and coordinated business contracts Sales Manager (3/2013 – 9/2014) Self-Employed – Sigmaringen, Germany Technical Scope: Windows OS 8.1, Mac OS X Performed all phases of testing and pricing for electronic products in order to create descriptions and list products on eBay and Amazon. § Served in key customer-facing role, directly providing all support and resolving any issues to achieve Top Rated Seller status. …Continued… Ondrej Papanek Page Tree EDUCATION AND TRAINING M. Master in Cloud Computing University of Maryland University College –Maryland, USA M. Master of Marketing in a Digital World Curtin University – Perth, Australia Bachelor of Science in ICT & Management VSMIE – Prague, Czech Republic Professional Certificates G Suite Administrator | Google Street View Trusted Photographer | B Driving license