Onwubuariri Chigozie Emmanuel

ONWUBUARIRI CHIGOZIE EMMANUEL - |-Ajah, Lagos State. PROFILE SUMMARY Very technical and solution-oriented IT Support Technician with over two years’ experience, has terrific troubleshooting and good interpersonal skills to assist service users with computer issues. Possesses a thorough knowledge of computer hardware and software applications. Has a Bachelor’s Degree in Information Management Technology and experience working as an IT Support. Seeking opportunities in a well-developed organization with a friendly and collaborative environment. CORE COMPETENCIES  Installation and Upgrades  Networking  Administrative Support  Resilience  Attention to detail      Hardware and software expertise Research and Analysis Time Management Reporting and Documentation Communication skill      Operations Management Problem solving IT Service Delivery Project Management Leadership SKILLS HIGHLIGHTS  Possess an active, energetic, and lively personality, with the ability to engage customer interest and attention.  Proficient use of MS-OFFICE Suite, Excel.  Solid, persuasive and genuine communication, facilitation and relationship building skills.  Able to install and work on Microsoft Dynamics NAV 2016.  Able to work with Motadata Dealer Management System.  Knowledge of Linux operating system. WORK EXPERIENCE I T Support – COSCHARIS GROUP. Job Responsibilities:  Consulting with IT managers and other departments as required.          Jul 2023 – Till Present Providing IT assistance to staff and customers. Training end-users on hardware functionality and software programs. Resolving and managing logged errors in a timely, efficient and effective manner while ensuring quality service. Monitoring hardware, software, and system performance metrics. Updating computer software; as well as upgrading hardware and systems. Maintaining databases and ensuring system security. Documenting processes and performing diagnostic tests. Keeping track of technological advancements and trends in IT support. Liasing with third parties to establish effective communication channels and obtain necessary support where needed. I T Support (I T Intern) – NATIONAL INFORMATION TECHNOLOGY DEVELOPMENT AGENCY Mar 2021 – Aug 2021 Job Responsibilities:  Provided technical assistance with computer hardware and software  Resolved issues for staff via phone, in person, or electronically  Logged bugs and enhancement requests  Performed hardware and software installations, configurations and updates as needed  Created and maintained tips and tricks solutions for online database and web site  Provided introductory on-line & classroom training for company products Technical (I T Intern) - CYBER SPACE LTD Feb 2016 – Oct 2016 Job Responsibilities:  Install and configure computer hardware, software, system network, printer and scanner.  Design and maintain a web presence for the IT security team. This includes but is not limited to providing links or incorporating features such as a “Tip of the Day” or security and virus threat watches available from most vendors.  Assistance with the deployment and upkeep of website content for the IT security team.  Provide first level compliance monitoring and investigations.  EDUCATION  B. Tech Information Management Technology – Federal University of Technology, Owerri.  ND Electrical and Electronics Engineering – Federal Polytechnic, Nekede, Owerri. - PROFESSIONAL CERTIFICATIONS, AWARDS AND TRAINING. Computer Professional of Nigeria. 2022