Onyinye Evan Nwafuluibeya

Nwafuluibeya Onyinye Evan 9, Femi Akinmade Street, Off Ajayi Coker, Ajah, Lagos State. -.-Linkedin.com/in/onyinye-evan Professional Summary Performance-driven professional with over 3 years of experience providing top-notch administrative and customer service support to organizations. Proven track record of increasing customer satisfaction and attaining customer loyalty through qualitative service provision. Excellent communication and team collaboration skill, easily adaptable to diverse work environment with a knack for exceeding organizational expectations. Highly professional in discharging assigned duties with adherence to ethical guidelines and best practices. Open to employment opportunities to avail me the opportunity to leverage my vast experience in achieving organizational set goals and objectives. Core Competencies and Achievements • Excellent Customer Service Skills; Track record of providing top-notch customer service support, achieved a high level of customer satisfaction and increased customer retention through the provision of excellent customer support and paying keen attention to customer feedbacks. • Strong Communication Skills; Maintained an excellent communication network between management and customers, forwarded all needed information to the management which assisted in the decision-making process. • Team Collaboration Skills; Worked closely with the members of staff in executing managerial decisions, ensuring that all departments work harmoniously in attaining collective organizational goals and objectives. • Good Research Skills; Adept with conducting in-depth research to understand the dynamics in customer service relation and the changes in customer demands in other to provide the needed services to customers. • Problem Solving Skills, Proven experience providing swift resolution to customer related issues, providing solutions out of selected alternatives, and following up on customers to ensure the achievement of the desired end result. • Highly Tech-Savvy; Excellent usage of Microsoft Office Package (Excel, Ms Word, PowerPoint) which increases my level of efficiency in a diverse work environment. Work Experience Customer Service Representative Outcess Solutions Nigeria Limited (Multichoice), Lekki Phase 1, Lagos State. • • • • • July 2019 – November 2019 Maintained a close communication with customers and inquired about their level of satisfaction with the company’s services. Carried out periodic updates on customers accounts and informed them about various promotional offers. Carried out an effective and professional brand cross selling of customer products and services, provided accurate product information and served as a knowledge resource for customer. Effectively managed daily customer requests and enquires during contact, ensuring issues are appropriately, accurately and promptly resolved. Followed through on commitments made to customers in the course selling. Verification Officer - Volunteer National Home-Grown School Feeding Programme, Enugu State. • • February - 2017 Visited various schools to ensure the food scheduled for supply are delivered and within the appointed time. Evaluated the environment where the food is served, ensured the food meets the approved quality standard safe for consumption, also ensured even distribution of food to pupils of the school. Customer Service Representative Bentraco Company Limited, Anambra State. • • • • • • • • June 2015 – January 2017 Maintained a positive, empathetic and professional attitude towards customers at all time. Responded promptly to customers inquires and provided detailed feedback. Maintained a close communication with customers in other to follow-up on their level of satisfaction. Handled customers complaints with utmost professionalism, provided lasting solutions. Constantly updated my knowledge of the company’s product and services in other to provide expert advice to customers. Kept updated record of customers interactions, transactions, and requests. Provided feedback to the management of the efficiency of the customer service process and advised on the needed measures to be taken to improve overall performance. Reach out to customers leads through cold calling, expedite the resolution of customer related issues to maximize overall customer satisfaction and increase loyalty. Education University of Benin, Benin-City, Edo State. Bachelor of Science (B.Sc.) In International Studies and Diplomacy 2010 - 2015 Arch-Bishop Albert Obiefuna Secondary School, Onitsha, Anambra State. Senior Secondary Certificate Examination (S.S.C.E) 1999 - 2004 Vincent De-Paul Primary School, Onitsha, Anambra State. First School Leaving Certificate (F.S.L.C) 1994 - 1999 Reference Available upon request