Ogar, Ora Assam
__________________________________________________________________________
Abuja, FCT| -|-
Customer Service Representative with over 3 years of experience in
assisting leading organisations achieve long term organizational goals. A
track record of accomplishments working with a large number and
different types of projects built on showcasing my relevant skills in
customer success where I built sustainable relationships of trust with
clients through open and interactive communication. My attention to detail
and passion for problem solving has led me to delivering over a 100% on
each assigned task.
Skills
•
•
•
•
•
•
•
•
•
Excellent verbal and written communicator
Emotional Intelligence
Customer service relation
Creative thinking
Effective time management
Administrative and Organising Skills
Great team player and problem solving
Ability to multi-task and prioritise activities
Result oriented with keen eye for details
Professional Experience
Administrative Assistant / Customer Service Representative | 2022
SOW Real Estate, Abuja, FCT
• Welcome customers and attend to their queries.
• Compile and produce presentations and reports as directed by the
leadership team.
• Responded to inquiries regarding department services, policies, and
procedures.
• Created and processed a variety of administrative records using
internal and external databases.
• Booking appointments, handling of manual and electronic filing.
Customer Service Representative | 2020
Paynergy Power Distribution Limited, Abuja, FCT
• Resolve product or service issues by clarifying the customer’s
complaints, determining the cause of the problem; proffering
solutions and following up to ensure resolutions.
• Relay information to customers on deals and promotions.
• Build sustainable relationships of trusts through open and interactive
communication with customers.
Retail Manager / Customer Service Representative | 2018
Leyi Ush, Calabar, Cross River State
• Attending and dealing with customer queries and complaints
• Training and supervising of both old and new staff
• Overseeing pricing and stock control
• Managing budget
Administrative Intern | 2016
Federal Judicial Service Commission, Abuja, FCT
• Providing customer service to both internal and external clients
• Liaising with executive and senior administrative assistants to
handle request and queries from senior managers.
• Assembling of reports, making photocopies of relevant records and
maintenance of files, as well as electronic saving of documents into
management system.
Education
Bachelor of Arts: Linguistics
University of Calabar - Calabar, Cross River State
Secondary School Certificate Examination [SSCE]
Nogak Secondary School - Cross River State
Interests
Reading, Problem solving, Researching, Travelling
