PAMELA CASTILLO FERNANDEZ
Phase 2, Blk 46, Lot 4, Deca Homes Talomo,
DavaoCity Philippines 8000
Email:-Mobile: -
Skype: ellayfern
DOB: January 30, 1987
SUMMARY OF SKILLS AND CAREER HIGHLIGHTS
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Email management via google and outlook
Project Management: Asana, Click Up, Mondays, Google sheets
Calendar management for google and outlook
CRM used; Salesforce, Infusionsoft, KVCore, CRMgrow
Basic Designing via Canva(entry level), Sendout Cards
BombBomb
Remine
BigVU
Employment History:
Consultation and Business Development Management
(Freelance)
❖ i-Speak Global Communication
❖ 111 Outsourcing and Business Solutions
❖ BIOS 321
● Consultations
● Builds market position by locating, developing, defining, negotiating, and closing business
relationships.
● Identifies trendsetter ideas by researching industry and related events, publications, and
announcements, tracking individual contributors and their accomplishments.
● Locates or proposes potential business deals by contacting potential partners, discovering
and exploring opportunities.
● Screens potential business deals by analyzing market strategies, deal requirements,
potential, and financials; evaluating options; resolving internal priorities;
recommendingequity investments.
● Develops negotiating strategies and positions by studying integration of new venture with
company strategies and operations; examining risks and potentials; estimating partners'
needs and goals.
● Closes new business deals by coordinating requirements; developing and negotiating
contracts; integrating contract requirements with business operations.
Protects the organization's value by keeping information confidential.
Client “Love” Assistant (BlueFuse Realty)
Maintain and update CRM. Research. Organize communication via emails and phone calls. Provide
customer service as first point of contact. Organize meetings٫ travels and accommodations. Manage
contact lists and organize managers' calendars. Create and review customer spreadsheets and keep
online records.
June 2022-September 2022
Senior Team Leader (Six Elevens Global Services)
Functioning as client’s right hand. Directly reports to the client, executes client requests, conducts
meetings and stats of each agent with the client, calibrates calls for quality assurance, does coachingto
agents, if necessary, screens and does final interview of applicants with the client.
September 2020 – January 2022
Admin Assistant– (Artist Photographer)
Answer queries via FB Page. Publish receipt/invoices from Receipt Bank to Xero. Reconcile
receipts/invoices in Xero. Maintain/update client profile via CRM (StudioPlus). Create links for
orders(photo) via Sticky Album (for Android/FB links to share) and DropBox(for High Resolution
pictures).Tidy/update client status via CRM (StuidoPlus). Transcribe audio message (meeting details,
etc.) from CEO to put as notes in client’s profile. Do research for potential clients to do charity events
(contact person, contact details, address, website, etc). February 2019 – August 2020
Executive Assistant to CEO and Managing Director (DNA Behavior)
Email and calendar management. Take the calls for them. Manage their LinkedIn accounts, posting
and email marketing. Generate reports as per subscription for our Premium clients. Does mini
projects with the development team for website updates and for generating reports. Coordinate
with the team (international) to make them accountable with their company rocks, making sure
they tap the right team member to avoid blockages with their projects and have consistent progress
to hit the deadline. July 2017 - December 2018
Operations Manager (Siblings Solutions Incorporation)
Handles back office and VA accounts. Reports directly to clients, does weekly and monthly meetings
with the clients. Manages workforce and shrinkage. Disseminate product or service update to Team
leads.
March 2016 - December 2017
General VA (Resonate)
General VA task. Update/upload files, receipts, and docs in Xero Management. Reconcile receipts via
Xero. Data mining/research
November 2014 - March 2015
Operations Manager (Alliance Phone Support)
Manage and direct operations team to achieve business targets. Assist in developing or updating
standard operating procedures for all business operational activities. Build strong relationship by
addressing customer issues and complaints in a timely manner. Assist in employee appraisals,
promotions, compensation, and termination based on the performance review. Assist in developing
operating and capital budgets. Monitor and control expense according to allotted budget. Manage
work assignment and allocation for staff. Assist in interviewing, recruiting, and training
candidates. Maintain accurate and clear documentation for operational procedures and
activities. Ensure team follows standard operating procedures for all operational functions. Conduct
regular meetings with team to discuss about issues, concerns, updates etc. Support operational riskand
audit process for the purpose of preventive maintenance.
February 2014 - December 2014
Senior Telemarketer/Virtual Assistant (Project Success Outsourcing Solutions)
Telemarketing calls – b2b. Explain benefits of the service. Answer queries (call/email). Does daily,
weekly, and monthly sales report. Does admin work (Excel/Spreadsheet) of client. Onlineresearch.
SEO. Use XERO for clients online accounting. Update CRM. Did online betting for client. February
2013 - January 2014
Customer Service Representative/EA (RemoteStaff)
Serves as the initial contact for all communications in the department. Handle customer complaintsand
inquiry through phone and email. Up-sell client products & services through inbound and outbound
calls. Prepare marketing presentation through email. Maintain database (Infusionsoft).
Perform research task. Does daily call with the team for updates and blockages with current
task/projects.
April 2011 - August 2012
Telemarketer (AAHomeshoring)
Sell client services through inbound calls. Handle customer complaints and inquiry.
May 2011 - September 2011
Technical/Customer Support Representative (Notron, Symantec)
Provide technical assistance for Norton Anti-Virus (Symantec) products through phone support.
Provide technical assistance for RealNetworks - Rhapsody customers through chat, email then
transferred to phone support. Retain customers who wants to have a refund for their product.
Up-sell products and services for technical assistance and new devices. Handle customers complaints
and inquiries. Place order for the customer.
December 2008 - January 2011
Marketing Staff
Promote, present and recruit trainees for a short course in English Language Proficiency for
government and private company employees. Promote JIB e-Academy and Solutions scholarship
programs and conduct presentations in different companies, residences and gatherings. Recruit
enrollees for JIB-eAcademy and Solutions courses. Produce congressional scholars for 100 hrs. training
of Call Center Agents. Coordinate with the different barangays and city officials in providingCall Center
Trainings for the youth. Liquidate cash advances. Submit daily, weekly and monthly reports.
April 2008 - November 2008
EDUCATIONAL ATTAINMENT
Bachelor of Science in Commerce major in Marketing – March 2008, Holy Cross of Davao College,
Sta. Ana Ave., Davao City, Philippines 8000
Reference:
Michelle Tan
Six Eleven Global Services
Senior Team Leader-
Dianna Lene Palban
Six Eleven Global Services
Team Leader-
Abegail Samon Lagang
Six Eleven Global Services
Senior Team Leader-
