PAMELA VERTERRA MAYUGA-
B12 L29 Margarita Drive, La Mediterranea Subd.,
Palapala, Dasmariñas, Cavite 4114
Objective
To be able to work and offer my skills to a company that is globally competitive which in turn will enhance my professional capabilities and promote an avenue for personal growth.
Skills & Abilities
Microsoft Word, Excel and Outlook
Salesforce
Written Correspondence
Internet Research
Customer Service
Office Management
Interdepartmental Coordination
Experience
May 2015 – February 2018
Customer Service Representative, Sterling Talent Solutions (formerly Sterling BackCheck)– McKinley Hill, Taguig City
Respond to clients’ questions and concerns primarily regarding status of order, receiving additional information via e-mail. Provide additional specialized services upon request for clients and internal teams. Build relationships with specific clients. Work closely with account managers to strategically improve account processes. Work with other members of Client Service team to service a specific book of business.
June 2012 – May 2015
Data/Order Creation and Criminal Research Specialist, Sterling BackCheck Business Process Outsourcing Center Phils Inc. (formerly Checkwell Decision Inc) – McKinley Hill, Taguig City
Organize incoming data within the Sterling database; disseminate information to respective departments. Initiate criminal and credit history checks; scrutinize and analyze incoming files for completion and inconsistencies; initiate file closure procedures. Complete additional tasks such as creation of badges/cards, initiate file set up for exit checks and respond to different service provider requests and/or queries and ensure smooth daily workflow within the department.
May 2006 – April 2010
HR Assistant and Administrative Officer, Wizbee Online English Language Training Center – Dasmariñas City
Prepare employment contracts, personnel action forms and encode necessary correspondence regarding HR concerns; maintain personnel records of the organization's employees; screen applicants; administer tests; and explain the organization's employment policies. Prepare the payroll and budget request and submit it to the General Manager for review and approval. Collect the budget and execute payroll as well. Perform other duties as per instruction of the General Manager.
June 1999 – March 2000
Business Center and Reservations Agent, AIM Conference Center – Manila
Officer in charge of the operation of the conference center's electronic library and guest facilitation (provides assistance to guests’ requests requiring the use of electronic office equipment). Assigned to document hotel reservations both for Manila and Baguio office. In addition, assigned as front desk executive tasked to deliver service to registering guests. Administered phoning clients both local and foreign.
March 1999 – June 1999
Human Resource Assistane, AIM Conference Center – Manila
In charge of human resource assembling with expertise on agency based employment (recruitment, training and orientation, event organization for HR development, documentation of employment records, mediator between management and laborers).
Education
Bachelor of Science in Business Administration
Major in Management | SY 1994 – 1998
De La Salle University – Dasmariñas
Dasmariñas City, Cavite 4114
