Parapurath Rahul

P. RAHUL28th September, 1983, Single--,-,- Career Objective To become an integral part of your organization by contributing profitably and qualitatively. Work Experience Presently Working with ACS, A Xerox Company as Team Leader in US PAYROLL Operations (Defined Benefits), since August 2013. Joined ACS, A Xerox Company in Dec 2008 as an Analyst in Noida operation and then relocated to Kochi Operations since January 2012. Job Profile Managing a team of 15 associates and a client base of 5 US fortune 500 clients. Designated people manager along with process manger. Transition lead from Kochi Operations, managing all transitions from US to India and Noida to Kochi operations. Process entire monthly pension payroll monthly for retirees of the client. Working closely with the end client, On-shore client team, Customer service and internal shared services to deliver ongoing payroll processes Manage the production calendar to ensure all ongoing payroll deliverables are met and executed within agreed upon Service Level Agreements. Develop and maintain documentation of process flows, administrative summaries, and standard operating procedures; also identify and assist in the execution of payroll process improvements. Monitor/manage client and internal escalations in and around payroll. Preparation of productivity and accuracy reports of the team. Managing team of BA’s through conducting one to one’s, team huddles, info shares to help team members connect to business. Successfully transitioned highly critical business payroll processes from the on-shore team. Writing the annual appraisal feedback for the Analysts, Senior Associates and Associates. Creating MS Excel based Manual Calculation Templates to mimic the system with the help of business requirements document. Assisting in definition, development and maintenance of projects and system requirements, technical specifications and test plans. Managing processes effectively to ensure timely closure of each sub task leading to overall increase in efficiency Research, analysis & validating defect / change orders along with creating work-around plan to negate any effect on client delivery Conducting regular calls with the onshore team for updates regarding ongoing performance and support. Accomplishments Awarded with “Eagle Squad Award” for successfully achieving 100% in pension payroll thrice consecutively. Awarded twice with “Feather in the Cap Award” for successfully debugging and fixing many issues during the unit testing phase of EFT process improvement project which was also applauded by client and onshore manager Previous Experience – Hewitt Associates (August 05 – December 08) Worked with Hewitt Associates India Limited as Benefits Analyst, Defined Benefits (Client Service Group) from August 2005 till December 2008. Hewitt Associates is a Global HR Outsourcing firm, which provides HR Outsourcing solutions to its Global clients. Job Profile An integral team member in the successful transition of the Benefit Analyst business from Lincolnshire, USA (OJT: Jan’07 – Mar’07). Analyze, resolve, direct and close out internal / external workflows assigned within defined TAT and compliance to US IRS and ERISA regulations. Respond to queries from different functions within Hewitt like financial institutions, Contact Center & Client. Carry out manual processes and calculations such as Benefit Calculation, Manual Payment Posting Process entire pension payroll monthly for over 6,000 retirees of the client. Identify & escalate system issue, error trends impacting larger population (resulting from system set-up) & work with client team/Tech support to resolve. Handling client projects and yearly audits. Coordinate with the US BA’s and the management team for resolution of complex and escalated issues, critical issue notification. Ensuring regular & timely communication between Lincolnshire Hewitt Office, Gurgaon Shared Services and Benefits Center. Successfully transitioned Pension payroll and HR shared services work for 2 client services from Lincolnshire USA) for Benefits Analyst pension service. Accomplishments Awarded with “Extra Miler Award” Extra Effort in August 2008 R’n’R after successfully completing two client projects “DB Edits and Death Audit” projects which created a huge time and cost saving impact on my client. Awarded with “Endeavour of the Month Award” Extra Effort in June 2007 Internal R’n’R within 3 months after returning from successful transitioning of client service group for extending my support to another client service group in the absence of the primary analyst. Received two “Quest” Award and implemented several shared best practices within the pension delivery group in Lincolnshire and other various process improvement ideas in which one of them were implemented while on OJT. Successfully transitioned non-complex work to Processing Analyst group by working with both the Training & Transition Team in India and the client management in USA Received “Ovation Award” in my training for Identifying system defect and resolving in a timely manner and also got appreciated from my US trainer, Manager, Service Manager, Delivery Manager as well as directly from my client service managers for the exemplary performance on my responsibilities Job Responsibilities as a Team Developer Ensure Quality Assurance in process delivery through weekly Quality checks. Conduct Data Privacy & SOP audits to ensure compliance with the Hewitt Code of Conduct for Data Privacy. Responsible for conducting refresher trainings in coordination with Operation Training Team for Team Members. Provide knowledge support on the floor required to Team Members for processing. Pro-actively seek process improvement and innovation to enhance accuracy. To maintain Management Information System (MIS) and reduce the exception across associates by developing strategies to improve performance. Achievements Initiated and implemented an ongoing project New Hire Ops Floor Training Plan. New Hire training primarily initiated for new Hired associates in order to get familiarize with the basic operations of the process. Audited client processing documents and achieved target of turning 100% audits of Wave 1 & 2 SOP’s. Part of project team implementing project on Data Privacy called MODUS (Monitoring of Data Usage- which ensures client employee data are safeguarded on a higher level. Provided Base processing document trainings on Client requirements to new hires. Previous Experience – TT Services (July 04 – Aug 05) Worked with TT Services, a Division of TT Enterprises Ltd. as Counter Assistant from July 2004 till August 2005. TT Services provides Back Office Support to the USA, Australia, Singapore, Malaysia and New Zealand Embassies. Job Profile Responsible for handling Counter duties including accepting applications from applicants pertaining to Countries like Australia and New Zealand. As a Counter Assistant process these applications on behalf of New Zealand and Australian Embassy and forward the same to the respective embassies. I am also responsible for handling customer queries simultaneously at the Counter, Help Desk, Telephone and through e-mail also. I am responsible for sending Reports pertaining to Application and Draft details to the embassies on a daily basis. These reports have to be generated on the spot for the processing of applications for the various Visa Officers. I am maintaining records for dispatching of Passports to various applicants. These are done on a daily basis and later on theses are updated for MIS records. TRAININGS AND WORKSHOP Six Sigma – I am a member of Green Belt and Yellow Belt projects. Have learnt about DMAIC principle and different tools used in different stages of Six Sigma project. Though I have not mastered them but have knowledge of the same and can use them as and when required. Time Management Workshop: A basic workshop on this, which tells you about prioritization of your work for a better management of time. DPA Workshop: In this we have been taken through the presentation of Data Protection Act and were told about the scenarios, which lead to DPA. Presentational Skills: In this we have been taken through the Art of Delivering Presentation, Focus on the Right Body Language during Presentation and Avoiding Common Errors while Making presentation. Building Emotional Intelligence: In this training we have been Understand the aspect of being Emotionally Intelligent with respect to the two Dimensions Self Awareness and Self Regulations. Change Management for Self: In this program aimed at helping people understand and manage their reactions to change, to help them springboard into a new and potentially exciting personal future. This course is a mix of exercises, case studies, role-plays, book reading and video debriefs. Educational Qualifications Graduation in Bachelor of Commerce (2004) From Delhi University, Delhi Diploma Course in Software Engineering(2002) From Aptech Computer Education Pursuing Post- Graduate Diploma in International Business From Symbiosis Institute, Pune Pursuing Diploma in Payroll Compliance and Payroll Management From National Academy of Indian Payroll, ISBM TECHNICAL KNOWLEDGE Well versed with the computer applications SQL Query, Sybase, MS Access, Mainframe ADB2 tables, Workbench, Citrix Server, WINDOWS, NT, MS-OFFICE and Internet. Contact Number : -, -, - Passport Details : G- - Holding US B1-B2 (Valid till Dec 2016) Visa. Hobbies : Playing volleyball, Listening to Music and Travelling __________________