Patricia Mae Chua

Experience Medical Virtual Assistant PATH Mental Health | January 2021 - June 2022 Training on HIPAA US Healthcare Front Desk Triage New Patient Intake Appointment Scheduling Insurance Verification Fee Calculation Chats with clients in order to complete required consent forms and confirmation of their bookings. Providing patients their benefit based on updates of Omega Outbound calls and emails to clients for follow-up on their responses and appointments Team Leader Alorica | December 2019 - December 2021 Patricia Mae Chua Virtual Assistant Career Summary Solutions-focused Telecommunications Expert for 3 years handling more than 30 inbound and outbound calls, assisting customers with their plan, billing, and technical concerns. Promoted as a Team Lead because of my outstanding performance. With experience as a Phone Scheduler and Front desk for various clinics in the US managing their patient concerns. Contact -- Managing the day-to-day activities of the team Developing and implementing a timeline to achieve targets Daily Team Huddles Supporting agents in handling difficult customer concerns Handling escalations Auditing calls Conducting weekly performance reviews for each agent Customer Service Representative Alorica | May 2019 - December 2019 Handled more than 30 inbound and outbound calls Assisted customers with their plan, billing & technical concerns Following up on open/pending cases of the customers Processing sales Education University of The East Senior High School Skill Customer Handling Technical Familiarity Comm Skills Team Orientation