Patrick Mertke

Patrick Mertke Customer Support - with an eye for detail Granada, Nicaragua | - |- Work Experience Degree: IT-Technology Technician May, 2017 - Jan,2018 German border police ( 4 years) Clinton Großhandels GmbH | Hoppegarten, Germany *IHK degree in system integration - development of technical solutions - technical in-store installations & repairs - developed e-learning platform - Windows server administration - Linux server administration - on-premise user support Administrator Sep, 2016 - Apr, 2017 Lighthouse | Nolensville, TN, USA Languages - Nginx (PHP7.0, MySQL, SSH2) - small PHP projects German IT-Systemadministrator & Call Agent Jun, 2014 - Feb, 2016 G Squared Wireless | Nashville, TN, USA - 1st & 2nd level customer support for Android & iOS (call agent) - AirWatch MDM (Mobile Device Management System) - WordPress & PostFix - Ubuntu server administration - on-premise user support Trainee English Full Professional Proficiency Sep, 2013 - Feb , 2014 Schiffle Systemhouse | Hamburg, Germany Computer Skills - PHP, HTML, CSS, Javascript, MySQL Jun, 2011 - Jun, 2013 Culture Care | Charlotte, NC, USA brandschutz-schilder.de | Wandlitz, Germany - Linux Ubuntu administration - XTCommerce (CMS for online shops) - PHP, MySQL, CSS, HTML - on page SEO - customer support - Microsoft Office Suite - AirWatch & Samsung MDM - Android & iOS support - English beginner certification - English advanced certification - American history certification Web developer Spanish Basics - AirWatch MDM (Mobile Device Management System) - Samsung MDM (Mobile Device Management System) - Windows 7, 8 and Office 360 - 1st & 2nd level customer support (English & German) - maintenance & installation of the cashier system for 'Le Crobag' Student Exchange Program First Language - Windows 10 - Windows Server 2012 r2 & 2016 Oct, 2008 - Feb, 2011 Summary Enthusiastic team member, with working experience for service and support. I am a meticulous and organized professional with analysing mindset, always triying to think one step ahead.